UVdesk Helpdesk Review

Scenario #1:

You have an online business and you get 500 – 1000 customer queries daily, thus it is difficult for you as the site owner to reply 500 queries daily. There might be chances that he misses any query and if the customer doesn’t get any revert in stipulated time then chances are that customer will go away.

Solution: You can make use of Form Builder App which is safe and a new ticket is created when any users submit the form. In this way, a separate ticket would be created which will look standard and its management will be easy. You can reply to the queries via the ticket and the customer will get the reply on their email address only. With the help of Form Builder App, you can create multiple forms for your website for different purposes like you can create one form for the feedback, another form for any other services as per the requirement.

Scenario #2:

If the user has a huge number of data in any helpdesk and in any emergency situation, the user needs to switch to another Helpdesk System then “Data Import” feature saves the day. If the new helpdesk system allows the user to import data from an old helpdesk system then it will save valuable time of the customers and resources.

Solution: UVdesk Helpdesk System has implemented an awesome feature called Data Import using which you can import the data from multiple helpdesk systems seamlessly. Currently, you can import your existing data from osTicket, Freshdesk & Helpscout to your UVdesk Helpdesk System.

Scenario #3:

Take an example where a customer orders any product from any online eCommerce portal. If the product is hampered or if there is any delay in the delivery of the product then the customer may ask questions on the Social Media page of that online eCommerce portal and you need to revert him instantly.

Solution: UVdesk comes with two most important Social Media Integration- Facebook App Integration & Twitter App Integration. In Facebook App Integration, the comments & the posts of the users within the post of the company or individual post of the visitors will be converted into tickets and automatically forwarded to the ticket system of the company. In this way, you’ll never miss out a single conversation or requests of the clients. In Twitter App Integration, all the tweets of the users will be forwarded to your ticket system and you can reply from there only without the need to login to the Twitter account.