UXCam Review
What is UXCam?
UXCam is an app testing and management tool designed for app professionals, enabling them to discover issues and problems in their apps from an end user’s perspective with the ultimate goal of delivering the best user experience.
With UXCam, app professionals are able to view recordings of their users’ sessions and easily identify causes for crashes and lags and discover bugs that hamper user experience. Being able to find root causes of the problems allow developers to fix the issues quickly, ensuring that their users enjoy their time with the app. This helps increase app engagement, boost retention, reduce churns significantly, and attract more users.
UXCam is loaded with capabilities that not only help app professionals provide the best app experience but also understand their end users better and how they can fully optimize their apps and screens to ensure the best experience for their users.
Show MoreOverview of UXCam Benefits
See Things From An End User’s POV
UXCam lets you and your fellow app professionals look at your app from your users’ perspectives via session recordings. This functionality enables you to watch how your users interact with your app and even records gestures and triggered events.
You can also be specific as UXCam allows you to filter your sessions and see particular things such as visited screens, crashes, and custom events. You don’t have to watch the entire session recording to get the information you need, helping you save precious time so you and your team can quickly get to work and fix your app issues long before they adversely impact your users’ experience.
UXCam lets you share session recordings with the rest of your team during presentations. This helps put your customers’ experience taking center stage, empowering your team to collaborate and communicate to discover best solutions.
Know Your Users Better
UXCam gives you a crystal clear view of your users’ journey, something that is instrumental in understanding your customers better. The software gives you insights into your users’ onboarding process which becomes the basis for onboarding optimization and greatly lower your churn rate.
As your users go through their journeys, UXCam lets you monitor their sessions and discover pain points and issues that cause to drop out. You can then analyze these and improve their experience, resulting in enhanced retention, engagement, and conversion.
Show MoreOverview of UXCam Features
- Session Analysis
- Crash Analysis
- 3rd Party Integration
- Screen Analysis
- Full Screen
- Advanced Replay
- Rule-Based Recording
- Offline Recording
- Priority Support
- Legal Guidance
What Problems Will UXCam Solve?
1) Identify User Experience issues to improve conversions
The Product Manager Alex manages an e-commerce app. He fears that the app will fail. Users put items in their card, but drop out during the checkout process.
Alex starts UXCam to understand what is happening. After filtering for sessions with an abandoned cart, he notices that his users get lost at the checkout screen. Users seem to click on the checkout image, instead of the button underneath. He starts the Screen Analysis and puts up the heat map of the screen to confirm what is happening.
In his next meeting, he shows his team replays of the issue. The team proceeds to make the image clickable. This improves conversion rates instantly.
Features: Session Replay & Analysis, Filter, Screen Analysis, heatmap, fullscreen replay
2) Identify and fix bugs
Alex is stressed out. His app has a critical issue that breaks the app. This costs his company dozens of customers every hour. His team can’t seem to solve the issue.
Alex tells his programmers to pull up UXCam and filter for crashed sessions. They do so and by watching and understanding what is happening, are able to solve the problem quickly.
Features: Session Replay & Analysis, Filter
3) Improve retention rate
Alex notices that new users uninstall his app fast. His company is losing money because the marketing can’t catch up with the churn rate. He wants users to stay.
Alex looks at UXCam´s User Analysis to understand the onboarding process of his app. In doing so, he notices that users use the main features of his app incorrectly. He downloads relevant replays and uses them to work out an improved onboarding process with his team.
Now users get more value out of the app because they know. After this process, he sees the retention rate of his app improve by 25%. Furthermore, the teams´ empathy and understanding for their users improved during the process.
Features: User Analysis, Chronological Session Replay, Download
Awards & Quality Certificates
UXCam Position In Our Categories
Knowing that companies have specific business requirements, it is prudent they steer clear of subscribing to an all-encompassing, “perfect” business program. Still, it is troublesome to pinpoint such an app even among well-known software systems. The sensible thing to do should be to shortlist the various major aspects which need research such as major features, price terms, skill aptitude of staff members, company size, etc. After which, you should perform the research comprehensively. Read some UXCam evaluations and check out each of the software solutions in your list in detail. Such all-encompassing research ascertain you stay away from poorly fit apps and select the one that delivers all the function your company requires.
Position of UXCam in our main categories:
TOP
100
UXCam is one of the top 100 Customer Experience Management Software products
If you are considering UXCam it could also be beneficial to analyze other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
Each company has different requirements and needs a system that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you try to find a software app, first be sure what you need it for. Read some UXCam Customer Experience Management Software reviews and ask yourself do you need basic features or do you want advanced tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to help your search. There are multiple factors that you need to mull over and these include your budget, specific business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the platform that presents all that you need to improve your organization effectiveness and productivity.
How Much Does UXCam Cost?
UXCam Pricing Plans:
Free Trial
Free Plan
$0
Premium
By quote
Enterprise
Custom Enterprise Pricing
What are UXCam pricing details?
UXCam Pricing Plans:
Free Trial
Free Plan
$0
Premium
By quote
Enterprise
Custom Enterprise Pricing
UXCam offers the following basic and enterprise pricing packages:
Free
- Session Analysis
- Crash Analysis
- Third Party Integration
- 250 video recordings per month
- 5,000 UX metadata recordings per month
- 1 month of data retention
- Record in a single app
- Single member
Premium
- Screen Analysis
- Full Screen
- Advanced Replay
- Rule-Based Recording
- Offline Recording
- Priority Support
- Up to 1 million monthly sessions
- 3 month data retention
- 20 user license
- Priority Support
- Unlimited apps
- Unlimited team members
Enterprise – Custom Enterprise Pricing
- All Premium Features
- Legal Guidance
- Custom video recordings per month
- Custom UX metadata recordings per month
- Possibility to buy additional recordings every month
- 12 months of data retention
- Unlimited apps
- Unlimited team members
User Satisfaction
Positive Social Media Mentions
6
Negative Social Media Mentions
0
We realize that when you choose to get a Customer Experience Management Software it’s vital not only to learn how professionals score it in their reviews, but also to discover whether the real users and businesses that bought these solutions are actually happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and UXCam reviews across a broad range of social media sites. The information is then presented in an easy to understand form revealing how many customers had positive and negative experience with UXCam. With that information at your disposal you should be equipped to make an informed buying choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for UXCam?
UXCam integrates with the following business systems and applications:
- Crashlytics
- Mixpanel
- Amplitude
- Google Analytics/Firebase
- Adobe Analytics
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