Zailab Review
What is Zailab?
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, and productive. With Zailab, call centers have an integrated view and immediate access to their caller’s information and history, making it easy for agents to effectively engage and interact with their clients’, understand what they need, and find an efficient way to resolve their issues or answer their queries.
The software’s artificial intelligence helps prioritize calls and service requests from customers based on multiple factors, such as wait times, call frequency, number of transfers, and service level agreements. Zailab also have a forecasting functionality that helps users ensure that they have an adequate number of agents to address a projected influx of calls. This results in less waiting time, more issues resolved, and more customers satisfied with their service experience.
Show MoreOverview of Zailab Benefits
Zailab revolutionizes the contact center industry with its unique approach that is more focused on interaction above anything else. It is a solution designed to make communications between companies and customers more rewarding and turn any engagement into a smooth, seamless, and productive experience.
Powered by Zai, the software’s artificial intelligence, users can map out a smooth and unhindered contact journey for their clients. Agents have instant access to their customers’ previous calls, issues, and other essential information that can help them quickly tailor a resolution and a smooth contact experience for their clients. Zai also uses its own algorithm to route calls efficiently and pair caller with the most qualified agent available.
Zailab doesn’t break the bank, which makes it an ideal contact center platform for small to medium-sized businesses. Users don’t have to be concerned about licensing fees and long-term contracts as Zailab utilizes a usage-based pricing scheme. That means users only pay for what they use, which are activities that bring more value.
Set up is fairly easy. Users only need six minutes to set Zailab and then start their interaction with their clients and prospects. Ease of use is another highlight. The software is built for fast and effortless self-administration.
Show MoreOverview of Zailab Features
- Click to Dial
- Contact Journey
- Conversation Journey
- Incoming Call Notification
- Recording Playback
- Customer Weather Information
- Omni-Channel Hub
- Create Notes
- Customer Tagging
What Problems Will Zailab Solve?
- Omni-channel in one single platform
- Contact center solution: Complete feature set to run your business on 1 single platform
- Small CC can’t afford a CC solution. They use a PBX solution but doesn’t have all the info you need to track the performance and client’s journey. Zailab affordable and accessible for every organization: SME/ BPO/ Corporates
- Problem with current solution: too expensive. Solution: customers save up to 50% with Zailab pricing strategy.
Zailab Position In Our Categories
Bearing in mind businesses have particular business needs, it is only reasonable that they steer clear of subscribing to an all-encompassing, “perfect” software product. Regardless, it is nearly futile to discover such application even among widely used software products. The practical step to do would be to write down the various critical factors which demand inspection including critical features, pricing, skill aptitude of the employees, organizational size, etc. After which, you should do your research thoroughly. Browse through these Zailab evaluations and explore the other software solutions in your list more closely. Such all-encompassing product investigation ensures you drop unfit applications and select the one that delivers all the features your business requires.
Position of Zailab in our main categories:
TOP
200
Zailab is one of the top 200 Customer Support Software products
It is important to keep in mind that almost no app in the Call Center Software category will be an ideal solution that can meet all the goals of different company types, sizes and industries. It may be a good idea to read a few Zailab Call Center Software reviews first as specific solutions may dominate just in a really small set of applications or be prepared with a very specific industry in mind. Others may work with a goal of being simple and intuitive and as a result lack complicated elements needed by more experienced users. You can also find software that support a broad group of users and give you a complex feature toolbox, but that usually comes at a more significant cost of such a service. Make sure you're aware of your requirements so that you buy a solution that has specifically the elements you look for.
How Much Does Zailab Cost?
Zailab Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Zailab pricing details?
Zailab Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We realize that when you choose to get a Call Center Software it’s vital not only to learn how experts score it in their reviews, but also to discover if the actual users and companies that bought these solutions are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Zailab reviews across a vast array of social media sites. The data is then featured in a simple to understand way revealing how many customers had positive and negative experience with Zailab. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zailab?
No information available.
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