Answerbase Review
What is Answerbase?
Answerbase collects and organizes Q&A content into an easily navigable knowledge base that is productive for both your customers and your company. Answerbase makes it easy for your audience to find answers to common questions while giving subject matter experts quick access to resources necessary to address new inquiries. A central knowledge base ensures that even as your personnel and customers change, their experiences and expertise continue to provide value to your organization.
Administrators can use advanced features such as moderation, actionable content insights, user group management to give users appropriate content access and functional permissions, collaboration notes, private question management, and answer drafting to effectively manage their content, users and access.
You also have admin rights to allow or disallow several functionalities, such as in community Q&A features. This enables you to more efficiently take advantage of certain expertise of your community members and moderate. You can better engage thought leaders and experts to answer questions, maintain their profile, and rate the quality of answers. In turn, these experts get recognized for their contributions on leader boards with badges, reputation points, and highlighted areas of expertise.
Show MoreOverview of Answerbase Benefits
It Minimizes Duplicate Inquiries
Answerbase can reduce the number of support tickets, emails, calls, and other inquiries by more than 30%. This is made possible as you can allow your customers access to a library of helpful information and content. They can help themselves autonomously and get the needed answers by themselves. This can boost customer satisfaction as customers have the power to get their issues resolved quickly or make purchase decisions faster without needing to contact support agents.
Identifies Actionable Content Insights
Answerbase allows you to see what Q&A topics and posts are getting the most demand through actionable content insights. You can easily identify and decide what you need to do to create more detailed and useful blog posts, articles, and Q&As. This enables you to tweak your content strategy and creation to fill all information gaps and serve your customers better.
Offers Community Driven Support
Customer support software should not be mere ticketing solutions. Answerbase goes beyond this as it enables your customers to access community driven support. You can allow your support reps, product evangelists, subject matter experts, and other interested customers to answer questions. This sort of collaboration generates the best quality answers. Customers report of considerable savings and cost efficiency as duplicate queries are substantially scaled down. Thus, this is a good way to improve and scale your support offerings even with the turnover of support reps.
Q&A to Boost Conversions
Q&A readers on eCommerce product pages are much more likely to buy your product than non-readers. Its Q&A widgets come in handy for maintaining close contact with clients and for establishing fruitful collaborations with them. The product page Q&A provides answers to pre-sales questions and fills information gaps to give your customers the help they need to confidently make purchase decisions.
Improves Search Engine Traffic
Public customer support sites and eCommerce stores can use the Answerbase Q&A platform to build relevant content that brings in new visitors to their website via search engines. Each question asked creates a new page on your system that has Search Engine Optimized descriptions, URLs, and page titles. Since people with similar problems use search engines to get solutions, your content will show up in the results and attract new visitors to your site who show interest in your brand, products and services, and content.
Show MoreOverview of Answerbase Features
- Actionable content insights
- Adjust content assignments and functional permissions
- Admin answer drafting with version control
- Admin collaboration notes
- Advanced customization options
- Advanced moderation tools with content assignments
- Be notified about activity relevant to you
- Browse and create articles
- Browse content, post questions, answers and comments
- Code snippet sharing (with syntax highlighting)
- Collaborate with ther admins and moderators on answers
- Collaboration forms the best answers
- Control content and functional permissions
- Customize the look and feel of your user interface
- Default SEO functionality, can be modified by Admin users
- Document, video, and image responses
- Enable or disable community features including gamification
- Enterprise customers get access to a QA environment
- Feature specific content and members
- Import existing content and users
- Import/export content, users, and reports
- Insert your own analytics tools
- Integrate on a sub-directory or sub-domain
- Multilingual interface
- Private question management
- Q&A widgets on product pages to increase conversions
- Responsive design (mobile/tablet/computer)
- Revise queries and feedback to increase clarity
- Robust APIs available
- Scan for related content, subject experts, and queries
- Seamless user integration
- Seamless user integration (Single Sign-On)
- Standard and Advanced APIs
- Subscribe to topics and ask direct questions to subject matter experts
- Turn whatever ideas you have into a reality
- User group management (content access and permissions)
- Vote on the helpfulness and quality of answers
- Widget builders for your website and eCommerce product pages
Answerbase Position In Our Categories
Keeping in mind companies have distinct business-related demands, it is only wise they steer clear of selecting an all-in-one, ideal solution. Just the same, it would be hard to stumble on such a software solution even among branded software systems. The practical thing to undertake would be to take note of the several major functions that demand consideration like essential features, costing, technical skill capability of staff members, business size, etc. After which, you should perform the product research through and through. Have a look at some of these Answerbase evaluations and check out the other software programs in your shortlist more closely. Such well-rounded product research ascertains you circumvent poorly fit applications and buy the system that has all the features your company requires in sustaining growth.
Position of Answerbase in our main categories:
TOP
200
Answerbase is one of the top 200 Customer Support Software products
If you are interested in Answerbase it might also be a good idea to investigate other subcategories of Customer Support Software collected in our database of SaaS software reviews.
Since each company has specific business requirements, it is sensible for them to desist from searching for a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such an app even among widely used software platforms. The clever thing to do would be to list the various essential aspects that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Answerbase Customer Support Software reviews and look into each of the other apps in your shortlist in detail. Such comprehensive groundwork can make sure you reject ill-fitting platforms and select the app that offers all the aspects you need for business success.
How Much Does Answerbase Cost?
Answerbase Pricing Plans:
Free Trial
Basic Plan
$49/month
Professional Plan
$149/month
Business Plan
$399/month
Enterprise Plan
Contact vendor
What are Answerbase pricing details?
Answerbase Pricing Plans:
Free Trial
Basic Plan
$49/month
Professional Plan
$149/month
Business Plan
$399/month
Enterprise Plan
Contact vendor
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Basic Plan – $49/month
- Answerbase Q&A Platform
- Interface Customization
- Moderation Tools
- Responsive Design
- Social Login Options
- Widget Builders
- Your Domain Name
Professional Plan – $149/month
Includes all Basic Plan features, plus:
- Content API
- Content Drafting
- Content Insights
- Schedule Content Reviews
- Team Collaboration
Business Plan – $399/month
Includes all Professional Plan features, plus:
- Access Controls
- Advanced API
- Group Management
- Phone Support
- Single Sign-On
Enterprise Plan – Get a quote
Includes all Business Plan features, plus:
- Custom Development
- Custom Single Sign-On
- Education and Training
- Managed Integration
- Managed Setup
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Support Software it’s important not only to find out how professionals evaluate it in their reviews, but also to discover whether the real users and businesses that use these solutions are actually happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Answerbase reviews across a wide array of social media sites. The data is then presented in a simple to understand form revealing how many users had positive and negative experience with Answerbase. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Answerbase?
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
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