Antlere Review
What is Antlere?
Antlere is a customer feedback, loyalty, and analysis tool designed to help retails stores harness the power of customer feedback, identify salable products and services, spot and reward loyal customers, and more. The software allows users to see and understand customer behavior and discover via surveys, recognize dissatisfied customers, and effectively target them to get them back the fold.
Antlere is built to ultimately help businesses create and maintain an army of loyal customers who will function as their ambassadors, marketing their business to their circle of friends and loved ones. With powerful, highly actionable customer insights and data, Antlere users are able to effectively engage customers, reward those who are loyal to their brand, and retain more customers, generate more sales, and drive business growth to higher heights.
Show MoreOverview of Antlere Benefits
Antlere helps your retail business get the most out of your customers by helping you gather genuine feedback by enabling you to send massive survey requests to your customers through multiple channels – email, SMS, kiosks, Web, shareable links, IVR, and voice. You can create targeted, tailored surveys to help you get the data and insights that you need to make better business decisions and actions.
By segmenting your survey campaigns, you are able to discover areas where your business excel and aspects where it lags behind. From your customers’ response, you and your team will realize which product, service, store location, and staff are wowing your customers and which are performing poorly.
You know people are talking about your business. But Antlere helps you know more. The system helps you organize your feedback and analyze trends with just a glance through manual and automatically generated tags. Mentions of your brand, product, or service are also documented and analyzed to see how they impact a customer’s decision to become a promoter or a detractor.
With Antlere, you know the meaning and emotions that run behind the feedback of your customers through powerful analytical tools. Text analytics decipher your customers’ feedback and decode the meaning behind their response. The sentiment analysis functionality goes deeper into the feedback of your customers and interprets emotions in expression, determine if the response is positive, negative or neutral, and to what degree.
Show MoreOverview of Antlere Features
- Survey Management
- Custom Surveys
- Multiple Survey Channels
- Segmented Campaigns
- Custom Logo
- Custom Intro
- Inline Editing
- Text Analytics
- Sentiment Analysis
- Trends and Tagging
- Mentions
- Survey Stats
- Loyalty Meter
- NPS Over Time
What Problems Will Antlere Solve?
- Prioritizing problems in product or services becomes easier and more effortless.
- Drive more sales by creating new customers from IMPACT program using your promoters.
- Sending discounts to your promoters to thank them or detractors to accommodate them against any complaint.
Antlere Position In Our Categories
Knowing that companies have particular business requirements, it is only logical that they steer clear of subscribing to an all-encompassing, ”best” software product. Just the same, it would be difficult to try to find such application even among popular software systems. The sensible thing to do should be to take note of the numerous important factors which call for a investigation including essential features, plans, skill levels of the employees, company size, etc. Next, you should double down on the research to a full extent. Go over some Antlere analyses and scrutinize the other software programs in your shortlist more closely. Such well-rounded product research guarantees you take out poorly fit applications and select the system which delivers all the tools your company requires to be successful.
Position of Antlere in our main categories:
TOP
100
Antlere is one of the top 100 Customer Experience Management Software products
If you are considering Antlere it might also be a good idea to investigate other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.
It's crucial to realize that virtually no software in the Customer Experience Management Software category is a perfect solution that can fulfill all the goals of various business types, sizes and industries. It may be a good idea to read a few Antlere Customer Experience Management Software reviews first as some software can excel exclusively in a really narrow group of applications or be created with a really specific industry in mind. Others might operate with an idea of being easy and intuitive and as a result lack advanced functions needed by more experienced users. There are also services that support a wide group of customers and give you a rich feature set, however that in most cases comes at a higher cost of such a software. Ensure you're aware of your requirements so that you purchase a software that has all the features you search for.
How Much Does Antlere Cost?
Antlere Pricing Plans:
Free Trial
Basic
$49/month
Basic
$99/month
Advanced
$149/month
Enterprise
By quote
What are Antlere pricing details?
Antlere Pricing Plans:
Free Trial
Basic
$49/month
Basic
$99/month
Advanced
$149/month
Enterprise
By quote
Antlere offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $49/month or $39/month (Annual Billing)
- Email and Web
- 500 Responses
- Unlimited Surveys
- 2 Campaigns
- Conversations
- 50 Discounted Credits
- 25 Antlere Impact Credits
- 5 Analysis By Tag
- Customization & Branding (Logo Only)
- Campaign Dashboard
- Top Level Analysis
- Analysis by CSV properties
Basic – $99/month or $79/month (Annual Billing)
- All Basic Features
- Email, Web, Kiosk, and Link
- 1,250 Responses
- 5 Campaigns
- 125 Discount Credits
- 75 Antlere Impact Credits
- 10 Analysis By Tag
- Auto Tag Recommendations
- Customization & Branding (Logo and Intro)
- Survey Scheduling
Advanced – $149/month or $119/month (Annual Billing)
- All Intermediate Features
- Email, Web, Kiosk, Link and SMS
- 2,500 Responses
- 10 Campaigns
- 250 Discount Credits
- 125 Antlere Impact Credits
- 15 Analysis By Tag
Enterprise – By quote
- All Features
- Email, Web, Kiosk, Share, SMS, Voice, IVR
- Unlimited Responses
- Unlimited Surveys
- Unlimited Campaigns
- Unlimited Conversations
- Unlimited Discount Credits
- Unlimited Antlere Impact Credits
- Unlimited Analysis By Tag
- Unlimited Auto Tag Recommendations
- Full Customization & Branding
- Custom Questions
User Satisfaction
Positive Social Media Mentions
18
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Experience Management Software it’s important not only to see how experts rank it in their reviews, but also to find out whether the real people and companies that bought these solutions are actually content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Antlere reviews across a vast array of social media sites. The information is then featured in an easy to understand way indicating how many customers had positive and negative experience with Antlere. With that information at your disposal you will be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Antlere?
Antlere has a team of dedicated software engineers who are trained to integrate the software with any other system or application.
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