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AzureDesk Review
What is AzureDesk?
AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience. Developed predominantly as a ticket management system, AzureDesk covers and manages end-to-end your agents’ operations, and does so on a very affordable price. Sole agents using a single email address can use the software for free, while users interested in the team plan ($5 per month) can test the service with the company’s free trial.
The core of AzureDesk’s functionality is pretty simple – what this system does is to automatically convert support emails into tickets, regardless of how many email addresses you wish to involve. The mailbox is unlimited, and literally all messaged are converted and displayed on the Ticket management dashboard. What is genuinely unique about this system is the presence of a handy collaboration suite, thanks to which team agents can solve tickets together, and in real time.
According to satisfied customers, AzureDesk has one of the best customer support teams in the industry, as the experienced tech team is there for them 24/7. Customer support is available via email and live chat, and users can also explore the site’s rich FAQ section to find quick answers to their questions. The team will also help you implement the system, and integrate it with apps such as JIRA, Asana, Freshbooks, and many others.
Show MoreOverview of AzureDesk Benefits
What is it that makes AzureDesk more competitive than similar help desk systems? We would say this is the unique ticket management system that turns regular customer service into an extraordinary experience. AzureDesk makes it easy to assign tickets to the right agents and agent groups, and categorize them with tags to ensure they’re understandable. This way, AzureDesk caters to the needs of companies with large ticket volumes and a number of email addresses. What is even better is that the system empowers users to add private notes to tickets, asking for advice, support, or suggestions. The notes can also contain images for better understanding.
As we mentioned before, AzureDesk doesn’t restrict the number of email addresses and tickets you can process, and all messages are automatically forwarded and sent to your dashboards as tickets. All updates made on the ticket are sent to the user as notifications, except of the private notes that are exclusively visible to the team. All responses coming from customers are then added to the ticket as comments. New fields and check boxes can be added to tickets at any point of time, and customized in a brand-specific manner. You will also find these ticket fields in the Reporting/Dashboard section.
Speaking of reporting, we could all agree a ticketing system would be useless without the proper analytics. For the purpose, AzureDesk measures all vital metrics such as tickets per agent, tickets per customer, average response time, and many more. On the dashboard, you will also find a handy filter to set dates and drill into details.
What is really interesting about this system is the personalized approach of agents when solving tickets. Using the feature called Agent Signature, they can make their replies more personal, and give out personal information such as names, emails, and contact phones. Basically, each time the client receives a ticket comment or not, the agent’s signature is there for more credibility. If you want to disable them, simply go to the Settings section, and select the desired option from the dropdown menu.
Last but not least, AzureDesk is a well-integrated system you can use in synergy with Freshbooks, Zendesk, JIRA, Asana, and a variety of other apps and business system. Open developers API are also available for experienced users to connect the system to other apps they’re using.
Show MoreOverview of AzureDesk Features
- Ticket management
- Collaboration rules
- Business rules
- Self-service portal for customers
- Reports
- Groups
- Track requests
- Ticket fields
- Contact forms
- Knowledge base
- Tab ticketing system
- Agent signature
- Search pages
- Batch updates
- Ticket field reports
- Developer API
- Unlimited inbox
- Multilingual
- Mobile Apps
What Problems Will AzureDesk Solve?
Multiple Mail Box – Tracking all the emails from different mailboxes can be a difficult task. AzureDesk provides multiple mail box where all the emails are directed to one AzureDesk Support mailbox and they are also converted into tickets each with a unique ticket id#. So, it is a unified method of tracking all the support cases.
Self-Service Portal with Dynamic Search – Self-service portal is a place customers can look at before making a call to the company. AzureDesk provides an easy to use and manage self-service portal that can be used by your customers in your absence. The dynamic search option searches all the topics, articles, and FAQs, and fetches results with every key stroke providing best search results. It also ensures that your customers are engaged in your website and this increases the chances they will stay with you.
Tabbed Ticket Display – Tickets are displayed in a browser-like tab system where users can work on multiple tickets simultaneously. At times, it becomes confusing and difficult to work on multiple support cases as you have to open and close again and again. But tab-like ticket displays help an agent to work on multiple tickets at the same time with fewer clicks. Also, the integrated app is available on each ticket page which can be a big help in answering a customer query.
AzureDesk Position In Our Categories
Because companies have particular business needs, it is only prudent that they abstain from buying an all-encompassing, “perfect” system. Nevertheless, it would be almost impossible to try to chance on such application even among recognizable software systems. The reasonable step to do can be to make a list of the numerous major factors which necessitate research including major features, budget, skill competence of staff, company size, etc. After which, you must perform your product research comprehensively. Go over these AzureDesk review articles and explore the other solutions in your list in detail. Such comprehensive research ensures you circumvent unfit applications and select the system which provides all the tools your business requires in sustaining growth.
Position of AzureDesk in our main categories:
TOP
200
AzureDesk is one of the top 200 Customer Support Software products
TOP
100
AzureDesk is one of the 100 Help Desk Software products
Each company has its own characteristics, and might require a specific Help Desk Software solution that will be fit for their company size, type of customers and staff and even individual industry they cater to. It's not wise to count on finding an ideal solution that will work for each business no matter what their history is. It may be a good idea to read a few AzureDesk Help Desk Software reviews first and even then you should remember what the software is intended to do for your company and your workers. Do you require a simple and straightforward app with just essential functions? Will you really make use of the complex functionalities needed by experts and big enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a trustworthy service that will match your budget.
How Much Does AzureDesk Cost?
AzureDesk Pricing Plans:
Free Trial
AzureDesk Plus
$16/user per month or $12/user per month (billed annually)
What are AzureDesk pricing details?
AzureDesk Pricing Plans:
Free Trial
AzureDesk Plus
$16/user per month or $12/user per month (billed annually)
AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.
AzureDesk Plus – $16/user per month or $12/user per month (billed annually)
- Unlimited email addresses
- Unlimited agents
- Collaboration Features
- Business Rules
- Self Service Portal for Customers
- Reports
- Groups
- Track Request
- Apps Integration
- Ticket Fields
- Submit Request/Contact Form page
- Knowledge Base
- Tab Ticketing System
- Agent Signature
- Search Page
- Batch Update
- Ticket Fields Reports
User Satisfaction
Positive Social Media Mentions
12
Negative Social Media Mentions
0
We realize that when you decide to buy a Help Desk Software it’s important not only to see how professionals score it in their reviews, but also to check whether the actual clients and enterprises that purchased these solutions are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and AzureDesk reviews across a wide range of social media sites. The information is then featured in an easy to digest way indicating how many people had positive and negative experience with AzureDesk. With that information at hand you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for AzureDesk?
AzureDesk offers seamless integrations with third-party systems such as:
- JIRA
- Slack
- Smooch.io
- Zendesk
- Asana
- Olark
- Freshbooks
- Chargedesk
- Chatlio
Developer API is also available to connect this system to a variety of applications and business systems.
AzureDesk User Reviews
AzureDesk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are allowed to start using this product immediately after register, it has great features for free and one agent, if you need more agents it requires you to pay $5/month for each agent. This great. Its support team is helpful, and responsive. If you run into some problems they would offer you Skype meeting and they will work with you and show you all the features and how they work.
CONS: I need support for HTML messages and signatures.
The least favorable review
PROS: From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.
CONS: Better compatibility for Firefox and mobile devices.
More reviews from 4 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Great tool design for customer support
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.12.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: Azuredesk is easy to set up and easy to use software and it is great for using it as Customer support. It has options for creating knowledge base. We would like to use this feature as well. The UI allows easy access, it has great browser and great search functionalities that would help you to find old tickets for specific customers. Customers can replay for the tickets directly from their emails. While solving customer tickets we are able to put some private notes that is only visible to our staffs, this options helps us to improve our internal communication.
CONS: I don’t have dislikes, because this software is constantly improving.
I highly recommend this great software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 12.04.2021
Company Size: More than 100 Employees
Industry: Leisure, Travel & Tourism
PROS: First of all, I’m very satisfied from this product. It is simple to use and it doesn’t requires any documentations or manual in order to learn the product. You are allowed to start using this product immediately after register, it has great features for free and one agent, if you need more agents it requires you to pay $5/month for each agent. This great. Its support team is helpful, and responsive. If you run into some problems they would offer you Skype meeting and they will work with you and show you all the features and how they work.
CONS: I need support for HTML messages and signatures.
Excellent and affordable customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 03.09.2019
Company Size: 1-10 Employees
Industry: N/A
PROS: AzureDesk is simple yet flexible software made for customer service purposes. I tried its trial version and I was really satisfied form it. The company and the software is quite new but they know their job and they work their best to provide us with everything we need. Its team provides great help desk and this is what I’ve been searching for. I had some issue with some feature and they instantly helped me to solve it. I recommend this product to everyone.
CONS: To be honest, I haven’t found some huge issues within the software, but, I would like if they could work on the loading speed of the ticket page, it really takes more time than other pages.
Excellent tool to help manage support tickets
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 01.05.2017
Company Size: N/A
Industry: N/A
PROS: From day one the team over at AzureDesk have been extremely helpful. They are always very responsive to requests and happy to have a Skype session at short notice if any issues arise. Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.
CONS: Better compatibility for Firefox and mobile devices.
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AzureDesk user reviews
Great tool design for customer support
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.12.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
I highly recommend this great software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 12.04.2021
Company Size: More than 100 Employees
Industry: Leisure, Travel & Tourism
Excellent and affordable customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 03.09.2019
Company Size: 1-10 Employees
Industry: N/A
Excellent tool to help manage support tickets
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 01.05.2017
Company Size: N/A
Industry: N/A
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