Balto Review
What is Balto?
Balto is a call center management suite powered by artificial intelligence to help companies stay on top of their calls, power each conversation with access to the right content, and enable companies to further improve the quality of their conversations through thorough and detailed analytics.
With Balto, businesses and organizations have a robust call center management platform that they can configure to suit their needs and specifications, whether they are running a customer service firm, sales and marketing agency, compliance, and accounts receivable.
Call center agents have instant access to the right information at critical moments, enabling them to provide high-quality service, engage clients in dynamic interactions, and effectively sell or upsell their products. Whatever reason the customer is calling for, reps are able to make the most out of their conversations with Balto.
Show MoreOverview of Balto Benefits
Configured For Your Company
Balto can be tailored around your brand, products, and industry as well as specific terminologies. Whenever a specific product is mentioned or when a call is about a particular issue, the software powerful AI automatically provides your reps with content related to that product or issue. This speeds up the conversations process, equipping your reps with product data or intelligence so they can deliver excellent responses to product queries, support requests, and more.
Whenever a conversation is ongoing, Balto stays active in the background, listening to identify and check off milestones and alerts your rep as they occur in real time. These alerts can be adjusted and modified, empowering your reps to stay on track and resolve calls quickly and efficiently.
A Sensitive Software
Balto is configured by default to listen and capture critical information during conversations such as the customer’s preferred brands, specific issues about their recent purchase, as well as any mention of a competitor’s name.
What Balto doesn’t listen to are sensitive and confidential information such as bank account numbers, credit card details, and other personal information. The software utilizes state of the art security measures to shield the caller’s personal information and ensure that they don’t fall to the wrong hands.
Show MoreOverview of Balto Features
- Objection Handling
- Pain and Interest Signals
- Soft Skills
- Automatic De-escalation
- Instant Knowledgebase Information Access
- 100% AI Call Monitoring
- Conversation Milestones and Alerts
- Threat or Combative Language Detection
- False Statement Detection
- Disclaimer Monitoring
- Script Deviation Monitoring
What Problems Will Balto Solve?
Problem 1: Insufficient sales management tracking
Sarah has a team of 40 sales reps selling alarm system installations and a few top sales reps are responsible for most of her team’s revenue. Every week, Sarah pulls the bottom reps off the phones to train them, but they always fall back on old habits when they get back on the phones.
Through Balto, Sarah automatically tracks the language and habits of her top performers. With a push of a button, she is able to automatically reinforce those habits across all 40 reps, on 100% of calls. As a result, she is able to standardize messaging across her team while improving her bottom-line.
Problem 2: Lack of customer support consistency
John runs a customer service team comprised of 100 agents representing over 30 products. Agents struggle to keep up with the massive quantity of product information, and often have to put callers on hold to look up answers. Similarly, agents often provide incorrect answers to caller questions, which forces callers to call back a second and third time for clarification. Recently, John has noticed an influx of bad reviews online.
Through Balto, John is able to automatically ensure that reps always have the correct answers, instantly. For example, when a customer asks a question or complains, Balto automatically prompts the agents with the right things to say to answer the question or deescalate the call. Now, customers are getting the correct answers faster, which has increased brand perception.
Problem 3: Non-compliance of business operations
Terry runs a 3rd party collections shop. He’s noticed that his best collectors are able to use effective negotiation strategies with consumers. They also demonstrate empathy and understanding, which helps them connect with consumers. Separately, Terry has recently received a lawsuit after a collector used misleading language to attempt and collect a debt.
Terry installs Balto. Balto detects consumer objections and automatically prompts collectors with effective negotiation strategies and payment plan options. Separately, if a collector uses threatening or misleading information, Balto automatically alerts the collector – live in call – and helps them clarify or correct before the conclusion of the call. That way, consumers are satisfied with their experience and collectors to increase their average amounts collected per call.
Awards & Quality Certificates
Balto Position In Our Categories
Since businesses have distinctive business wants, it is logical they avoid adopting an all-in-one, “perfect” software system. However, it would be almost impossible to try to discover such an app even among well-known software solutions. The logical thing to undertake can be to shortlist the different major functions that need deliberation like major features, price plans, technical skill competence of the employees, business size, etc. Next, you must do the research to a full extent. Have a look at some of these Balto evaluations and look into each of the applications in your shortlist more closely. Such all-encompassing product research ascertains you drop mismatched applications and subscribe to the one which delivers all the features your company requires in growing the business.
Position of Balto in our main categories:
It is crucial to realize that hardly any service in the Call Center Software category is going to be a perfect solution that can fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few Balto Call Center Software reviews first as specific solutions may dominate just in a very narrow group of applications or be designed with a really specific type of industry in mind. Others might function with a goal of being simple and intuitive and as a result lack complex functionalities needed by more experienced users. There are also software that focus on a large group of users and provide a rich feature set, however this in most cases comes at a higher price of such a software. Make sure you're aware of your needs so that you buy a solution that provides all the features you search for.
How Much Does Balto Cost?
Balto Pricing Plans:
Free Trial
Quote-Based Plan
Contact Vendor
What are Balto pricing details?
Balto Pricing Plans:
Free Trial
Quote-Based Plan
Contact Vendor
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
210
Negative Social Media Mentions
8
We are aware that when you choose to get a Call Center Software it’s crucial not only to see how experts score it in their reviews, but also to find out if the actual people and companies that bought it are actually content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Balto reviews across a broad range of social media sites. The information is then displayed in an easy to understand way showing how many people had positive and negative experience with Balto. With that information available you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Balto?
Balto integrates with the following business systems and applications:
- Five9
- Livevox
- TCN
- RingCentral
- Avaya
- NICE inContact
- Outreach
- Hubspot
- Zultys
- 3CX
- Vocalcom
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