BeAnywhere Support Express Review

BeAnywhere presents a long list of advantages that will make remote support fast, easy, and effective.

• Deliver fast remote support to any computer in any part of the world, regardless of networking protocols and firewalls.
• Be in control of unattended systems. Manage and maintain them effortlessly.
• Handle incoming requests and engage fellow technicians.
• Initiate remote support sessions.
• Operate as a single support individual or work with a team in providing remote support to one client or multiple devices.
• Stay on top of your business by monitoring and managing every aspect from anywhere and anytime.
  offer clients with limited user accounts and give them remote access via the KVM protocol.

Single Click System: A support session starts with only a single click, requiring no administrator credentials nor pre installation. All that is required is a PIN code or a URL as the system’s technology sees to it that it takes but seconds to establish a support session regardless of remote scenario.

Plays Well With Firewalls: BeAnywhere Support delivers with any firewall and any network. It is able to reach systems that are not connected to the Internet. This is done with the use of a LAN proxy.

System Monitoring Feature: With the platform, users are able to come up with advanced system alerts for issues like process, memory and CPU usage, disk space, Windows events or service activities. Numerous automated actions and thresholds may be associated with such notifications.

Advanced Remote Control: Compatible with multiple Terminal Services sessions and Fast User Switching. Supports two-way clipboard and multi-monitor. The solution can automatically scale the remote screen image to fit your window. Scale or zoom the remote image and set different color modes. Blank the remote screen and lock the remote input. Share your screen or use a laser pointer to train the remote user and use keyboard shortcuts to accomplish any task at hand more quickly.

Granular Management: You can organize computers in groups and technicians in departments to easily route support requests and set escalation procedures. Create an unlimited number of technicians with different profiles and granular permissions down to computer level.

Advanced Calling Card creation: An easy, one-click, zero-download desktop icon you can pre-install on remote desktops for easy access to the helpdesk. You can brand the Calling Card with your corporate image. Create exportable batches of calling card codes with your prefix, with an expiration date or/and a defined duration. You can even set how the time is counted and the minimum time to be charged on every session.