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Cayzu Review

Cayzu
Our score: 8.2 User satisfaction: 100%

What is Cayzu?

Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. It is able to address requests from multiple channels – phone, email, mobile, or social networks – using an intuitive ticket workflow system that enables team collaboration when providing customer support.

The solution brings with it several robust features to help automate your help desk, improve efficiency, and boost productivity with workflows. It facilitates seamless collaboration among support teams across your organizations to eliminate guesswork out of customer service. Likewise, it carries real-time reporting options for support representatives and managers, giving them a clear insight into how they’re coping with their help desk efforts.

With its global support capability, the software can handle multiple products, languages and time zones. In fact, it is being used by over 10,000 companies and organization worldwide including prominent brands and top academic institutions.

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Overview of Cayzu Benefits

Fast setup and easy to use

You can create your first ticket in less than a minute and a half since everything is automatically customized for your business. After you sign up, you can create your first ticket manually or start receiving tickets from customers via your personalized end-user portal. The software is designed for speed and simplicity, making it easy to use even for new support reps.

Supports multiple channels and products

Cayzu seamlessly integrates into your email, websites and social media networks, allowing you to address customer issues and queries no matter what channel they use to communicate. You can also set up multiple different brands and products that all look different to the customer, but all feed back into your own personalized help desk dashboard.

Branded self-service portal

You can provide your customers the means to get help anytime, anywhere with a self-service portal tailored to your brand, complete with your logo, colors and even URL. Customers get to submit and track tickets anytime through desktop, laptop or mobile devices.

Smart ticket system

The intuitive help desk platform allows you to track every ticket and applicable email conversations, prioritize and categorize them, analyze them and provide you with tracking reports, and enable you to send automated replies. You will be able to see status at a glance, address urgent issues, and see what is working with the system and what’s not.

Automated rules and workflows

The platform’s automatic assignment rules make customer service quicker and more efficient. For example, you can set refund requests to automatically go to your finance staff, product inquiries to your sales department, and so forth. You can even have the system auto-close a ticket when an issue is resolved. This feature effectively and efficiently manages your support ticket queue.

Full control of your views/filters

The system doesn’t lock down the columns or data that you can show on your tickets dashboard. You can customize or create your own views or edit the system’s default views

Affordable pricing

Subscription plans are easy on the pocket and include free setup, on-boarding help, training and support, and updates, all at no extra costs or obligation.

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Overview of Cayzu Features

  • Email Integration
  • Email Signatures
  • Email Forwarding
  • Multiple Emails
  • Global Search
  • Custom List
  • Domain Branding/Mapping
  • Custom Branding
  • Multiple Brands & Products
  • Mailbox Signatures
  • Ticketing System
  • Automated Rules
  • Help Desk API
  • Merge Conversations
  • Apps & Integrations
  • IP White-list Access
  • Quick Response
  • Service Level Agreements
  • Auto Assign
  • Auto Reply
  • Customer Feedback
  • Multiple Groups
  • Asset Management
  • Internal Notes
  • Large Attachments
  • Time Tracking
  • Mobile Apps
  • Custom Roles/Permissions
  • Active Directory Integration
  • Support Widget Integration
  • Customizable Ticket Fields
  • To Do’s
  • Tags
  • Split Cases
  • Agent Collision
  • Group Tickets Assigning

What Problems Will Cayzu Solve?

1. Managing multiple companies/products from a single portal: Jenny and her team provide support for two different shoe companies. It is very hard for Jenny to check multiple emails and different wikis to be sure she is answering each company’ support queue correctly and in a timely fashion. Luckily, Jenny has Cayzu, which automatically tracks all her support requests for both companies under a single umbrella and makes it simple to manage her requests and make sure she is providing the best support.

Features: Multiple Brands/Products, SLA Requirements

2. Assigning tickets to the correct team: Steve spends 10-15% of his time shifting through emails and making sure to forward them to the right team. Steve is happy now that he uses Cayzu Help Desk as he can automate routing of support tickets to the appropriate agent or workgroup, manage outbound email accounts, and ensure his customers find the right FAQs, help sections or other resources that they may be searching for without actually having to do anything.

Features: Automated Assignment Rules, Articles

3. Common Responses: Mindy, Savanna, Serena, and Carl work in support for an insurance company. They are spending a good portion of their day pointing people to the same articles and giving the same responses. They are happy they are using Cayzu as they can create quick responses, and use those to respond to people who ask the same questions. This saves a large amount of time, as having to create the same response for every support request eats up valuable time.

Features: Quick Responses, FAQs

In our financesonline.com reviews our team of experts always runs a series of tests on the software to see how well it is able to deal with typical situations most users will encounter on a daily basis. We did this for Cayzu as well and it was able to manage all the problems described above very efficiently.

Cayzu Position In Our Categories

Since businesses have special business-related demands, it is only practical they avoid settling on a one-size-fits-all, ideal software. At any rate, it would be difficult to come across such a software solution even among well-known software products. The logical thing to do can be to write down the varied main functions which entail examination like critical features, budget, technical skill ability of the employees, company size, etc. The second step is, you must double down on the research comprehensively. Go over some Cayzu analyses and check out the other applications in your shortlist more closely. Such well-rounded product investigation ascertains you keep away from unfit applications and subscribe to the system that provides all the tools your company requires.

Position of Cayzu in our main categories:

TOP 100

Cayzu is one of the top 100 Customer Support Software products

TOP 100

Cayzu is one of the 100 Help Desk Software products

Every enterprise is different, and might require a particular type of Help Desk Software solution that will be adjusted to their company size, type of customers and staff and even individual niche they deal with. We advise you don't count on finding a perfect software that will work for every company regardless of their background is. It may be a good idea to read a few Cayzu Help Desk Software reviews first and even then you should remember what the service is supposed to do for your company and your workers. Do you need an easy and intuitive solution with only elementary functions? Will you actually make use of the complex tools needed by experts and big enterprises? Are there any specific features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy solution that will match your budget.

How Much Does Cayzu Cost?

Cayzu Pricing Plans:

Free Trial

Basic

$7/agent/month

Team

$14/agent/month

Pro

$25/agent/month

Enterprise

$39/agent/month

Enterprise Plus

$55/agent/month

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What are Cayzu pricing details?

Cayzu Pricing Plans:

Free Trial

Basic

$7/agent/month

Team

$14/agent/month

Pro

$25/agent/month

Enterprise

$39/agent/month

Enterprise Plus

$55/agent/month

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy a Help Desk Software it’s important not only to learn how experts evaluate it in their reviews, but also to discover whether the real users and businesses that use this software are indeed satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cayzu reviews across a wide array of social media sites. The information is then displayed in a simple to understand format indicating how many clients had positive and negative experience with Cayzu. With that information at your disposal you should be ready to make an informed business decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Cayzu?

Cayzu supports the following integrations:

  • Dropbox
  • Facebook
  • Twitter
  • Freshbooks
  • Google Analytics
  • Harvest Invoice & Billing
  • Jira
  • Live Chat
  • Skype
  • Tawk.to
  • Slack
  • SugarCRM
  • SuiteCRM
  • Highrise CRM
  • Zoho CRM
  • Survey Monkey
  • HubSpot
  • SalesForce

Cayzu User Reviews

Cayzu average rating:

Average score
5/5 (3 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Anonymous Reviewer

PROS: The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets.

CONS: Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system.

Reviewed 8 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.

CONS: The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.

Reviewed 4 years ago

Read full review >

More reviews from 3 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I love this customizable software!

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.11.2021 Company Size: 1-10 Employees Industry: Apparel & Fashion

PROS: The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.

CONS: The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.

What do you think about this review?

Great Poor

Our agents really love it!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.04.2021 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!

CONS: I don't see anything problematic right now.

What do you think about this review?

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Show More User Reviews (3)

Great Addition to my growing business

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.12.2017 Company Size: 1-10 Employees Industry: Hospitality

PROS: The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets.

CONS: Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system.

What do you think about this review?

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Cayzu user reviews

I love this customizable software!

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.11.2021 Company Size: 1-10 Employees Industry: Apparel & Fashion

Our agents really love it!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.04.2021 Company Size: 1-10 Employees Industry: Information Technology and Services

Great Addition to my growing business

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.12.2017 Company Size: 1-10 Employees Industry: Hospitality
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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