Cayzu Review
What is Cayzu?
Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. It is able to address requests from multiple channels – phone, email, mobile, or social networks – using an intuitive ticket workflow system that enables team collaboration when providing customer support.
The solution brings with it several robust features to help automate your help desk, improve efficiency, and boost productivity with workflows. It facilitates seamless collaboration among support teams across your organizations to eliminate guesswork out of customer service. Likewise, it carries real-time reporting options for support representatives and managers, giving them a clear insight into how they’re coping with their help desk efforts.
With its global support capability, the software can handle multiple products, languages and time zones. In fact, it is being used by over 10,000 companies and organization worldwide including prominent brands and top academic institutions.
Show MoreOverview of Cayzu Benefits
Fast setup and easy to use
You can create your first ticket in less than a minute and a half since everything is automatically customized for your business. After you sign up, you can create your first ticket manually or start receiving tickets from customers via your personalized end-user portal. The software is designed for speed and simplicity, making it easy to use even for new support reps.
Supports multiple channels and products
Cayzu seamlessly integrates into your email, websites and social media networks, allowing you to address customer issues and queries no matter what channel they use to communicate. You can also set up multiple different brands and products that all look different to the customer, but all feed back into your own personalized help desk dashboard.
Branded self-service portal
You can provide your customers the means to get help anytime, anywhere with a self-service portal tailored to your brand, complete with your logo, colors and even URL. Customers get to submit and track tickets anytime through desktop, laptop or mobile devices.
Smart ticket system
The intuitive help desk platform allows you to track every ticket and applicable email conversations, prioritize and categorize them, analyze them and provide you with tracking reports, and enable you to send automated replies. You will be able to see status at a glance, address urgent issues, and see what is working with the system and what’s not.
Automated rules and workflows
The platform’s automatic assignment rules make customer service quicker and more efficient. For example, you can set refund requests to automatically go to your finance staff, product inquiries to your sales department, and so forth. You can even have the system auto-close a ticket when an issue is resolved. This feature effectively and efficiently manages your support ticket queue.
Full control of your views/filters
The system doesn’t lock down the columns or data that you can show on your tickets dashboard. You can customize or create your own views or edit the system’s default views
Affordable pricing
Subscription plans are easy on the pocket and include free setup, on-boarding help, training and support, and updates, all at no extra costs or obligation.
Show MoreOverview of Cayzu Features
- Email Integration
- Email Signatures
- Email Forwarding
- Multiple Emails
- Global Search
- Custom List
- Domain Branding/Mapping
- Custom Branding
- Multiple Brands & Products
- Mailbox Signatures
- Ticketing System
- Automated Rules
- Help Desk API
- Merge Conversations
- Apps & Integrations
- IP White-list Access
- Quick Response
- Service Level Agreements
- Auto Assign
- Auto Reply
- Customer Feedback
- Multiple Groups
- Asset Management
- Internal Notes
- Large Attachments
- Time Tracking
- Mobile Apps
- Custom Roles/Permissions
- Active Directory Integration
- Support Widget Integration
- Customizable Ticket Fields
- To Do’s
- Tags
- Split Cases
- Agent Collision
- Group Tickets Assigning
What Problems Will Cayzu Solve?
1. Managing multiple companies/products from a single portal: Jenny and her team provide support for two different shoe companies. It is very hard for Jenny to check multiple emails and different wikis to be sure she is answering each company’ support queue correctly and in a timely fashion. Luckily, Jenny has Cayzu, which automatically tracks all her support requests for both companies under a single umbrella and makes it simple to manage her requests and make sure she is providing the best support.
Features: Multiple Brands/Products, SLA Requirements
2. Assigning tickets to the correct team: Steve spends 10-15% of his time shifting through emails and making sure to forward them to the right team. Steve is happy now that he uses Cayzu Help Desk as he can automate routing of support tickets to the appropriate agent or workgroup, manage outbound email accounts, and ensure his customers find the right FAQs, help sections or other resources that they may be searching for without actually having to do anything.
Features: Automated Assignment Rules, Articles
3. Common Responses: Mindy, Savanna, Serena, and Carl work in support for an insurance company. They are spending a good portion of their day pointing people to the same articles and giving the same responses. They are happy they are using Cayzu as they can create quick responses, and use those to respond to people who ask the same questions. This saves a large amount of time, as having to create the same response for every support request eats up valuable time.
Features: Quick Responses, FAQs
In our financesonline.com reviews our team of experts always runs a series of tests on the software to see how well it is able to deal with typical situations most users will encounter on a daily basis. We did this for Cayzu as well and it was able to manage all the problems described above very efficiently.
Cayzu Position In Our Categories
Since companies have special business wants, it is wise they steer clear of selecting a one-size-fits-all, “perfect” solution. However, it would be almost impossible to discover such application even among branded software solutions. The sensible thing to do should be to write the various chief aspects which entail examination like major features, plans, technical skill ability of staff, company size, etc. Next, you must perform the research fully. Browse over some Cayzu review articles and scrutinize the other software products in your list in detail. Such comprehensive research ascertain you take out unsuitable apps and pay for the one that includes all the features your company requires to realize efficiency.
Position of Cayzu in our main categories:
TOP
100
Cayzu is one of the top 100 Customer Support Software products
TOP
100
Cayzu is one of the 100 Help Desk Software products
It's essential to keep in mind that hardly any software in the Help Desk Software category is an ideal solution able to meet all the requirements of various company types, sizes and industries. It may be a good idea to read a few Cayzu Help Desk Software reviews first as specific solutions can perform well only in a very small group of applications or be designed with a very specific type of industry in mind. Others might operate with an idea of being easy and intuitive and therefore lack advanced elements desired by more experienced users. There are also services that focus on a broad group of customers and offer a rich feature toolbox, but that in most cases comes at a higher cost of such a software. Be certain that you're aware of your needs so that you choose a service that provides all the elements you search for.
How Much Does Cayzu Cost?
Cayzu Pricing Plans:
Free Trial
Basic
$7/agent/month
Team
$14/agent/month
Pro
$25/agent/month
Enterprise
$39/agent/month
Enterprise Plus
$55/agent/month
What are Cayzu pricing details?
Cayzu Pricing Plans:
Free Trial
Basic
$7/agent/month
Team
$14/agent/month
Pro
$25/agent/month
Enterprise
$39/agent/month
Enterprise Plus
$55/agent/month
Basic – $4/agent per month (paid annually), $7 (if paid monthly)
- Email Channel
- Social Channels
- Basic Knowledge base
- Web Widget
Team – $9/agent per month (paid annually), $14 (if paid monthly)
Basic features plus:
- Assignment Rules
- App Integrations
- Time Tracking
- Custom Domain Mapping
Pro – $19/agent per month (paid annually), $25 (if paid monthly)
Team features plus:
- Multilingual content
- Reports & Dashboards
- SLAs and Business Hours
- Single sign-on
- Custom fields
- Asset Management
- Multiple ticket forms
Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)
Pro features plus:
- Custom agent roles
- Multibrand support
- Portal Customization
- Custom Ticket Views
- Agent Round Robin
- Rest based API
Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)
Enterprise features plus:
- IP Whitelisting
- 99.9% uptime SLA
- Custom License Agreement
All paid plans come with the following:
- Unlimited support
- Regular free updates
- Anywhere, anytime access
- Automatic backups
- Access to free apps integration
- Mobile apps
- Secure data protection
- No contracts
- No software install
- 14-day free trial
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We know that when you choose to purchase a Help Desk Software it’s vital not only to see how professionals rank it in their reviews, but also to discover if the real people and companies that use this software are genuinely happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Cayzu reviews across a vast range of social media sites. The information is then displayed in an easy to understand way showing how many users had positive and negative experience with Cayzu. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Cayzu?
Cayzu supports the following integrations:
- Dropbox
- Freshbooks
- Google Analytics
- Harvest Invoice & Billing
- Jira
- Live Chat
- Skype
- Tawk.to
- Slack
- SugarCRM
- SuiteCRM
- Highrise CRM
- Zoho CRM
- Survey Monkey
- HubSpot
- SalesForce
Cayzu User Reviews
Cayzu average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets.
CONS: Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system.
The least favorable review
PROS: The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.
CONS: The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
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I love this customizable software!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 22.11.2021
Company Size: 1-10 Employees
Industry: Apparel & Fashion
PROS: The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.
CONS: The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.
Our agents really love it!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 12.04.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!
CONS: I don't see anything problematic right now.
Great Addition to my growing business
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 12.12.2017
Company Size: 1-10 Employees
Industry: Hospitality
PROS: The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets.
CONS: Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system.
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Cayzu user reviews
I love this customizable software!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 22.11.2021
Company Size: 1-10 Employees
Industry: Apparel & Fashion
Our agents really love it!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 12.04.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
Great Addition to my growing business
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 12.12.2017
Company Size: 1-10 Employees
Industry: Hospitality
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