WotNot Review
What is WotNot?
WotNot is a no-code chatbot solution that integrates chatbot and live chat tools in a single platform to help you promote better conversations and relationships across multiple channels and grow your business. WotNot provides a drag-and-drop chatbot builder that enables you to easily create chatbots without coding and deploy them to different channels, including websites, web and mobile apps, SMS, Facebook, and WhatsApp.
You can also set triggers and apply conditional branching to create engaging and personalized conversation flows and improve user experiences. Using its live chat tool, you’ll be able to manage your agents and chatbot and live chat conversations in one place. You can automatically route chat conversations to agents, switch difficult or complex conversations from chatbots to agents, and track all past conversations between chatbots and agents.
WotNot has a chatbot analytics dashboard where you can view essential metrics and information. You’ll know how users are engaging with the chatbot, which conversations are translating to leads, sign-ups, or solved tickets, and where users are dropping out of the conversation flows.
Show MoreOverview of WotNot Benefits
Engaging & Personalized Conversational Experiences
WotNot provides all the important chat tools you need in order to create engaging and personalized conversational experiences on different channels. For instance, you can set triggers to instantly launch chatbots when specific criteria or conditions are met, like when users visit your website at a certain time, go to a web page, or speak in a specific language.
WotNot also enables chatbot conversations to flow in different directions based on preset conditions or users’ chosen options or entered information. Moreover, you can automatically transfer chatbot conversations to agents when the chatbot can’t answer customers’ inquiries or in any situation that requires human involvement.
Sales & Customer Support Scaling
Combining chatbot and live chat features in a single tool, WotNot helps you scale the capability of your sales and customer service teams. You can instantly assign inquiries and chat conversations to agents depending on their availability, current chat workload, and skills. With just a single click, your agents can also switch from chatbot to live chat in the same interface to handle conversations the chatbots aren’t trained for or add personal touches to conversations.
The chatbots can qualify leads and set them up within your CRM system, suggest products based on customers’ purchase history, answer common customer support questions, and create and track tickets. This means your agents no longer need to spend much of their time on repetitive tasks.
Effective Chatbot & Live Chat Strategy
WotNot is built with a chat analytics dashboard that provides metrics and data about chatbot and live chat conversations. You can find out if chat conversations are producing the number of leads, sign-ups, or solved tickets you’re targeting.
You can also track and analyze the performance of your chatbots, like how much time users are spending on them and which pages on your website the chatbots are performing well. WotNot allows you to gain actionable insights into chat interaction, user behavior, and content engagement. This way, you can make smarter decisions and implement an effective chatbot and live chat strategy.
Show MoreOverview of WotNot Features
- No-Code Chatbot Builder
- Triggers
- Conversation Flow Branching
- Human Handover
- Live Chat Tool
- Multiple Channels
- Conversation Routing
- Customer Profile & Qualification
- Conversation History
- Chatbot Analytics Dashboard
- Integrations
Awards & Quality Certificates
WotNot Position In Our Categories
Keeping in mind companies have distinctive business requirements, it is rational that they avoid settling on an all-in-one, “perfect” software solution. Just the same, it is futile to pinpoint such application even among widely used software systems. The best step to undertake should be to list the various major aspects which need careful thought including major features, price terms, skill competence of the employees, business size, etc. After which, you should conduct the research through and through. Browse through some of these WotNot reviews and check out the other software products in your shortlist more closely. Such detailed research ensures you circumvent unsuitable apps and buy the one that meets all the aspects your business requires.
Position of WotNot in our main categories:
It is essential to note that virtually no app in the Live Chat Software category is a perfect solution that can fulfill all the needs of all company types, sizes and industries. It may be a good idea to read a few WotNot Live Chat Software reviews first as certain software might dominate exclusively in a really small group of applications or be created with a really specific industry in mind. Others might work with an idea of being easy and intuitive and consequently lack complicated features welcomed by more experienced users. You can also come across apps that focus on a broad group of customers and offer a powerful feature toolbox, however this in most cases comes at a higher price of such a service. Make sure you're aware of your needs so that you get a software that has specifically the functionalities you search for.
How Much Does WotNot Cost?
WotNot Pricing Plans:
Free Trial
All-in-One Plan
$99/month
What are WotNot pricing details?
WotNot Pricing Plans:
Free Trial
All-in-One Plan
$99/month
WotNot offers a single enterprise plan which can be paid monthly or annually. Here are the details:
All-in-One Plan – $99/month ($949/year if billed annually)
Features
- Unlimited Conversations
- Unlimited Chat History
- Chatbot Templates
- Logical Conversation Flow
- Chatbot Triggers
- Multi-Lingual
- Chatbot Builder
- Analytics Dashboard
- Human Handover
- Automatic Conversation Rating
- Customer Profiles & Details
- 1-Click Chat Transcripts
- Chat Widget Personalization
- Lead Notifications via Email
- Channels & Integrations
User Satisfaction
Positive Social Media Mentions
96
Negative Social Media Mentions
11
We realize that when you choose to get a Live Chat Software it’s vital not only to learn how professionals rank it in their reviews, but also to check whether the real users and companies that bought these solutions are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and WotNot reviews across a wide array of social media sites. The data is then displayed in a simple to understand form indicating how many users had positive and negative experience with WotNot. With that information at your disposal you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WotNot?
WotNot integrates with:
- Salesforce
- Zoho
- Shopify
- Google Analytics
- Zendesk
- HubSpot
- Slack
- WordPress
- Google Sheets
- Google Calendar
- Stripe
- Sage
- Outlook Calendar
- Twilio
- QuickBooks
- Calendly
- Discord
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