WotNot Review
What is WotNot?
WotNot is a no-code chatbot solution that integrates chatbot and live chat tools in a single platform to help you promote better conversations and relationships across multiple channels and grow your business. WotNot provides a drag-and-drop chatbot builder that enables you to easily create chatbots without coding and deploy them to different channels, including websites, web and mobile apps, SMS, Facebook, and WhatsApp.
You can also set triggers and apply conditional branching to create engaging and personalized conversation flows and improve user experiences. Using its live chat tool, you’ll be able to manage your agents and chatbot and live chat conversations in one place. You can automatically route chat conversations to agents, switch difficult or complex conversations from chatbots to agents, and track all past conversations between chatbots and agents.
WotNot has a chatbot analytics dashboard where you can view essential metrics and information. You’ll know how users are engaging with the chatbot, which conversations are translating to leads, sign-ups, or solved tickets, and where users are dropping out of the conversation flows.
Show MoreOverview of WotNot Benefits
Engaging & Personalized Conversational Experiences
WotNot provides all the important chat tools you need in order to create engaging and personalized conversational experiences on different channels. For instance, you can set triggers to instantly launch chatbots when specific criteria or conditions are met, like when users visit your website at a certain time, go to a web page, or speak in a specific language.
WotNot also enables chatbot conversations to flow in different directions based on preset conditions or users’ chosen options or entered information. Moreover, you can automatically transfer chatbot conversations to agents when the chatbot can’t answer customers’ inquiries or in any situation that requires human involvement.
Sales & Customer Support Scaling
Combining chatbot and live chat features in a single tool, WotNot helps you scale the capability of your sales and customer service teams. You can instantly assign inquiries and chat conversations to agents depending on their availability, current chat workload, and skills. With just a single click, your agents can also switch from chatbot to live chat in the same interface to handle conversations the chatbots aren’t trained for or add personal touches to conversations.
The chatbots can qualify leads and set them up within your CRM system, suggest products based on customers’ purchase history, answer common customer support questions, and create and track tickets. This means your agents no longer need to spend much of their time on repetitive tasks.
Effective Chatbot & Live Chat Strategy
WotNot is built with a chat analytics dashboard that provides metrics and data about chatbot and live chat conversations. You can find out if chat conversations are producing the number of leads, sign-ups, or solved tickets you’re targeting.
You can also track and analyze the performance of your chatbots, like how much time users are spending on them and which pages on your website the chatbots are performing well. WotNot allows you to gain actionable insights into chat interaction, user behavior, and content engagement. This way, you can make smarter decisions and implement an effective chatbot and live chat strategy.
Show MoreOverview of WotNot Features
- No-Code Chatbot Builder
- Triggers
- Conversation Flow Branching
- Human Handover
- Live Chat Tool
- Multiple Channels
- Conversation Routing
- Customer Profile & Qualification
- Conversation History
- Chatbot Analytics Dashboard
- Integrations
Awards & Quality Certificates
WotNot Position In Our Categories
Since companies have distinct business demands, it is only logical they steer clear of adopting a one-size-fits-all, ideal software product. Needless to say, it would be almost impossible to discover such a software product even among well-known software products. The logical thing to do should be to take note of the different significant aspects that demand careful thought such as key features, pricing, technical skill aptitude of staff, organizational size, etc. Then, you must double down on your research fully. Browse over some of these WotNot evaluations and look over the other software programs in your list in detail. Such all-encompassing research makes sure you steer clear of unsuitable applications and choose the one which includes all the aspects your business requires.
Position of WotNot in our main categories:
Organizations have unique needs and requirements and no software solution can be just right in such a situation. It is useless to try to find an ideal off-the-shelf software app that meets all your business needs. The wise thing to do would be to modify the system for your unique wants, employee skill levels, finances, and other factors. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the best fit for your specific wants. Do your homework, check out each short-listed platform in detail, read a few WotNot Live Chat Software reviews, contact the vendor for clarifications, and finally choose the app that offers what you need.
How Much Does WotNot Cost?
WotNot Pricing Plans:
Free Trial
All-in-One Plan
$99/month
What are WotNot pricing details?
WotNot Pricing Plans:
Free Trial
All-in-One Plan
$99/month
WotNot offers a single enterprise plan which can be paid monthly or annually. Here are the details:
All-in-One Plan – $99/month ($949/year if billed annually)
Features
- Unlimited Conversations
- Unlimited Chat History
- Chatbot Templates
- Logical Conversation Flow
- Chatbot Triggers
- Multi-Lingual
- Chatbot Builder
- Analytics Dashboard
- Human Handover
- Automatic Conversation Rating
- Customer Profiles & Details
- 1-Click Chat Transcripts
- Chat Widget Personalization
- Lead Notifications via Email
- Channels & Integrations
User Satisfaction
Positive Social Media Mentions
96
Negative Social Media Mentions
11
We realize that when you make a decision to get a Live Chat Software it’s important not only to find out how professionals rank it in their reviews, but also to discover if the actual users and businesses that purchased these solutions are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and WotNot reviews across a broad array of social media sites. The information is then displayed in a simple to understand format indicating how many users had positive and negative experience with WotNot. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WotNot?
WotNot integrates with:
- Salesforce
- Zoho
- Shopify
- Google Analytics
- Zendesk
- HubSpot
- Slack
- WordPress
- Google Sheets
- Google Calendar
- Stripe
- Sage
- Outlook Calendar
- Twilio
- QuickBooks
- Calendly
- Discord
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