Client Heartbeat is a customer feedback and survey management solution that lets you regulate and automate surveys for your customers. It comes with a rich set of features that helps you identify factors that make your customers happy as well as alert you when customers are dissatisfied and will probably leave your business, allowing you perform the needed steps to rescue your customers, address their concerns, and convert them into loyal ambassadors of your brand.
What makes Client Heartbeat a cut above the rest of similar applications is that it enables you to benchmark your performance and see how you fare against your competitors in your industry and region. The software utilizes proprietary algorithm to analyze crowd-sourced materials to determine the best questions to include in your surveys. From a centralized dashboard, you can see how business is performing against others in the industry or region.
Show MoreClient Heartbeat is not just another customer survey and feedback management platform. It is a smart application that gives you the real sentiment of your customers. With its proprietary algorithm, Client Heartbeat helps you gather the best questions for your customers to answer or see which question are already in use by others in your industry. The software helps you create personalized surveys with increased response rates up to 60%.
It’s not just about knowing your customers’ sentiments about your brand. Client Heartbeat enables you to monitor and measure your customer’s satisfaction and compare your performance from on survey period to the next. It helps you see if the satisfaction rates are improving or the dissatisfaction numbers are dipping. Client Heartbeat lets you identify these factors and address them effectively and efficiently long before they impact your business in the most negative way.
Past scores and industry data are easily accessible and digestible. You can view how your competition is performing and set their numbers against yours. Also, having all these information allows you to pinpoint unhappy clients who are at risk of leaving your business. With the right data, you will instantly know what makes them want to leave and what you can do to bring them back.
Show MoreKnowing that businesses have specific business needs, it is only logical they avoid choosing an all-in-one, “perfect” software solution. At any rate, it is almost impossible to try to stumble on such an app even among popular software solutions. The right step to do is to narrow down the numerous important factors which demand inspection including important features, plans, technical skill aptitude of the users, organizational size, etc. The second step is, you should do the product research thoroughly. Browse over some of these Client Heartbeat review articles and look over the other software products in your list more closely. Such well-rounded research can make sure you circumvent unsuitable software solutions and subscribe to the system which offers all the function your business requires.
Position of Client Heartbeat in our main categories:
Client Heartbeat is one of the top 100 CRM Software products
Client Heartbeat is one of the 50 Customer Experience Management Software products
Client Heartbeat is one of the top 20 Survey Tools products
Every enterprise has different requirements and requires a system that can be personalized for their size, type of employees and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you try to find a software system, first be sure what you require it for. Read some Client Heartbeat Customer Experience Management Software reviews and ask yourself do you want basic features or do you want advanced functionality? Are there any industry-specific features that you are searching for? Find the answers to these questions to assist your search. There are lots of aspects that you need to reflect on and these include your budget, particular business wants, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the app that offers all that you want to boost your organization efficiency and productivity.
Client Heartbeat Pricing Plans:
$29/month
$59/month
$89/month
$449/month
Client Heartbeat Pricing Plans:
Free Trial
Basic
$29/month
Gold
$59/month
Platinum
$89/month
Enterprise
$449/month
Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Basic – $29/month
Gold – $59/month
Platinum – $89/month
Enterprise – $449/month
We realize that when you choose to get a Customer Experience Management Software it’s important not only to learn how professionals score it in their reviews, but also to check whether the actual clients and companies that use it are actually satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Client Heartbeat reviews across a broad range of social media sites. The information is then displayed in a simple to digest way showing how many users had positive and negative experience with Client Heartbeat. With that information available you should be equipped to make an informed purchasing choice that you won’t regret.
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Client Heartbeat integrates with the following business systems and applications:
Client Heartbeat average rating:
Overall impression
Customer Support
Value for Money
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Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Great dashboarding and automation for a small business.
CONS: Zero customer service, they don't respond, EVER.
The least favorable review
PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.
CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.
More reviews from 2 actual users:
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Client Heartbeat – great trend analytics, horrible customer service.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Great dashboarding and automation for a small business.
CONS: Zero customer service, they don't respond, EVER.
The product could be great, but the customer support is beyond terrible!
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.
CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.
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Client Heartbeat – great trend analytics, horrible customer service.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
The product could be great, but the customer support is beyond terrible!
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
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