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Client Heartbeat Review

Client Heartbeat
Our score: 8.6 User satisfaction: 84%

What is Client Heartbeat?

Client Heartbeat is a customer feedback and survey management solution that lets you regulate and automate surveys for your customers. It comes with a rich set of features that helps you identify factors that make your customers happy as well as alert you when customers are dissatisfied and will probably leave your business, allowing you perform the needed steps to rescue your customers, address their concerns, and convert them into loyal ambassadors of your brand.

What makes Client Heartbeat a cut above the rest of similar applications is that it enables you to benchmark your performance and see how you fare against your competitors in your industry and region. The software utilizes proprietary algorithm to analyze crowd-sourced materials to determine the best questions to include in your surveys. From a centralized dashboard, you can see how business is performing against others in the industry or region.

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Overview of Client Heartbeat Benefits

Client Heartbeat is not just another customer survey and feedback management platform. It is a smart application that gives you the real sentiment of your customers. With its proprietary algorithm, Client Heartbeat helps you gather the best questions for your customers to answer or see which question are already in use by others in your industry. The software helps you create personalized surveys with increased response rates up to 60%.

It’s not just about knowing your customers’ sentiments about your brand. Client Heartbeat enables you to monitor and measure your customer’s satisfaction and compare your performance from on survey period to the next. It helps you see if the satisfaction rates are improving or the dissatisfaction numbers are dipping. Client Heartbeat lets you identify these factors and address them effectively and efficiently long before they impact your business in the most negative way.

Past scores and industry data are easily accessible and digestible. You can view how your competition is performing and set their numbers against yours. Also, having all these information allows you to pinpoint unhappy clients who are at risk of leaving your business. With the right data, you will instantly know what makes them want to leave and what you can do to bring them back.

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Overview of Client Heartbeat Features

  • Custom Surveys
  • Periodic Surveys
  • Recommended Questions
  • Quick Filter
  • At Risk Customer Alerts
  • Company and Customer Trends
  • Company Reports
  • Industry Benchmarks
  • Testimonials
  • CRM Integration
  • Automatic Followups
  • Social Sharing
  • Automatic Reminders

Client Heartbeat Position In Our Categories

Keeping in mind companies have particular business demands, it is practical they steer clear of going for an all-in-one, “perfect” system. However, it is troublesome to pinpoint such an app even among widely used software solutions. The reasonable step to do would be to jot down the various essential functions which need scrutiny including major features, costing, technical skill ability of staff members, business size, etc. Thereafter, you must follow through the research comprehensively. Have a look at some of these Client Heartbeat evaluations and explore each of the software programs in your shortlist more closely. Such well-rounded product investigation ensure you keep away from mismatched software solutions and choose the one that meets all the benefits your company requires for success.

Position of Client Heartbeat in our main categories:

TOP 100

Client Heartbeat is one of the top 100 CRM Software products

TOP 50

Client Heartbeat is one of the 50 Customer Experience Management Software products

TOP 20

Client Heartbeat is one of the top 20 Survey Tools products

It's essential to realize that almost no app in the Customer Experience Management Software category is going to be an ideal solution that can fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few Client Heartbeat Customer Experience Management Software reviews first as certain services may excel just in a really small set of applications or be designed with a very specific industry in mind. Others may operate with an intention of being simple and intuitive and consequently lack advanced functionalities needed by more experienced users. There are also apps that focus on a large group of users and provide a rich feature base, however this in most cases comes at a more expensive cost of such a service. Be certain that you're aware of your needs so that you select a service that offers specifically the elements you look for.

How Much Does Client Heartbeat Cost?

Client Heartbeat Pricing Plans:

Free Trial

Basic

$29/month

Gold

$59/month

Platinum

$89/month

Enterprise

$449/month

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What are Client Heartbeat pricing details?

Client Heartbeat Pricing Plans:

Free Trial

Basic

$29/month

Gold

$59/month

Platinum

$89/month

Enterprise

$449/month

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

User Satisfaction

Positive Social Media Mentions 26
Negative Social Media Mentions 5

We are aware that when you make a decision to purchase a Customer Experience Management Software it’s vital not only to see how experts rank it in their reviews, but also to find out if the real clients and businesses that bought this software are genuinely satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Client Heartbeat reviews across a broad range of social media sites. The information is then featured in a simple to digest form showing how many users had positive and negative experience with Client Heartbeat. With that information at hand you will be ready to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Client Heartbeat?

Client Heartbeat integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Autotask
  • Seamless Docs
  • ConnectWise

Client Heartbeat User Reviews

Client Heartbeat average rating:

Average score
2.9/5 (2 user reviews)
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

1/5

Ease of Use

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The most favorable review

Marc Alley, PRC

PROS: Great dashboarding and automation for a small business.

CONS: Zero customer service, they don't respond, EVER.

Reviewed 4 years ago

Read full review >

The least favorable review

Gareth Lyon

PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.

CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.

Reviewed 5 years ago

Read full review >

More reviews from 2 actual users:

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Client Heartbeat – great trend analytics, horrible customer service.

Read full review >
Marc Alley, PRC
5/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 19.07.2021 Company Size: More than 100 Employees Industry: Financial Services

PROS: Great dashboarding and automation for a small business.

CONS: Zero customer service, they don't respond, EVER.

What do you think about this review?

Great Poor

The product could be great, but the customer support is beyond terrible!

Read full review >
Gareth Lyon
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 10.02.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.

CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.

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Client Heartbeat user reviews

Client Heartbeat – great trend analytics, horrible customer service.

Read full review >
Marc Alley, PRC
5/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 19.07.2021 Company Size: More than 100 Employees Industry: Financial Services

The product could be great, but the customer support is beyond terrible!

Read full review >
Gareth Lyon
2/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 10.02.2021 Company Size: More than 100 Employees Industry: Information Technology and Services
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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