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Comcast Business VoiceEdge® Review
What is Comcast Business VoiceEdge®?
Comcast Business VoiceEdge® is a software product line of reliable, scalable, and cost-effective VoIP (Voice over IP) solutions that empower businesses of all sizes to manage their communications on the go, set up a PBX phone system in the cloud, and take advantage of the capabilities offered by the Comcast Network, the largest VoIP network in the United States. Built by a prominent VoIP service provider, Comcast VoIP aims to help companies and businesses speed up communications, improve profitability, and drive business growth.
Furthermore, Comcast Business VoiceEdge® delivers an application that is built with voice mobility features. This advanced phone solution allows users to make outbound calls and answer inbound calls directly within the app. It also permits them to upload and organize contacts in a systematic manner as well as easily track calls. The suite of VoIP solutions includes a cloud-based PBX system which is flexible and easy to learn. The PBX system comes with a web portal which can be used for managing and configuring phones and performing system administration.
Last but not least, Comcast Business VoiceEdge® offers a PRI or Primary Rate Interface trunking solution which enables users to leverage their existing PBX system, connect with the Comcast VoIP Network, and access features built for managing calls during emergency situations such as when there is a power outage or natural disaster.
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Overview of Comcast Business VoiceEdge® Benefits
Manage Communications On The Go
Comcast Business VoiceEdge® has a business phone solution which makes it possible to handle communications from mobile devices. Named as Business Voice, this solution utilizes a mobile application which permits users to make and take calls wherever they are. The app also supports voice messaging wherein they will be able to listen to voicemails as well as distribute them across their organization. When they receive a voice call or voicemail message, the application automatically sends a notification.
Voice Mobility Features
As users receive incoming calls, Business Voice enables them to route the calls between different phones and individuals. Thus, an employee, staff, or team member can take calls on his or her own mobile device from any location. In order for them to dial numbers quickly, the solution lets them put their contacts in an area that they can easily access and upload new contacts into.
Set Up A Cloud-Based PBX Phone System
Comcast Business VoiceEdge® is equipped with a cloud-based PBX or Private Branch Exchange phone system that organizations and businesses can easily set up without the need for purchasing any major equipment. A PBX phone system is a private telephone network and system used for handling communications within the organization and outside it. Such phone system can be run either in the cloud as a hosted or virtual solution, or on-premises as an in-house system. The PBX phone system is a modern communication system which eliminates the need for using multiple phone lines.
Superior Call Quality
Comcast Business VoiceEdge®’s cloud-hosted PBX phone system delivers features and capabilities that assist users in revolutionizing their phone service. One of them is the ability to ensure that the quality of calls is superior. The system helps users assess first the performance of their network before they make calls. They will also be able to track call quality continuously in real time.
Monitor Phone Lines And Manage Calls
Phone line monitoring is another feature offered by the PBX phone system. Here, users will be able to verify who’s taking a call or if someone is available to receive a call. They can also confirm the appropriate time when they need to transfer calls or receive messages. Interestingly, the PBX phone system even allows them to receive calls that are routed to their coworker’s phone.
Automated Virtual Receptionist
In addition, the PBX phone system has an automated virtual attendant or receptionist feature wherein incomings calls are automatically routed to the right department or extension. The virtual attendant can be customized in a way that users can define how calls being made during after hours or holidays are routed.
Connect To The Comcast Network Using PRI Trunks
Comcast Business VoiceEdge® comes with PRI trunking capabilities which are available in its VoIP solution called Business Trunks – PRI. PRI trunks are used to connect an existing PBX phone system to a phone service provider. Once the PBX system is linked with the phone service provider, the public switched telephone network or PSTN can now be accessed.
With Business Trunks – PRI, users will be able to connect to the largest VoIP network in the United States which is the Comcast Network. This doesn’t only allow them to leverage their existing PBX phone system and protect their communication technology investment but also lets them ensure that they are able to minimize disruptions in their operations.
Disaster Recovery
Business Trunks – PRI enables users to automatically reroute calls to other sets of trunks in the event of a power outage, natural calamity, or other emergency situations. This is actually one of the disaster recovery features included in Business Trunks – PRI.
Achieve Business Voice Continuity And Security
When there are technical issues on the network, Business Trunks – PRI has the capability to immediately route calls to alternate networks. This ensures that business voice calls are always flowing smoothly and continuously. Business Trunks – PRI also delivers a security feature through which all network equipment can be accessed using a two-way authentication method.
Show MoreOverview of Comcast Business VoiceEdge® Features
- Voice Mobility
- Take Business Calls Anywhere
- Never Miss a Call
- Project a Professional Image
- Read, Listen To, Or Share Business Voicemails
- Get Notifications For Incoming Calls or Voicemail Messages
- Business Call History
- Manage Contacts
- Cloud-Hosted PBX Phone System
- Superior Call Quality
- Shared Call Appearance
- Busy Lamp Field
- Automated Attendant
- PRI Trunking
- Connect to The Comcast Network
- Destination Unreachable
- Direct Inward Dial – DID
- Direct Dial Outward Dial – DOD
- Call Detail Records
- Business Voice Continuity
- Security
- International Calls
- Business Voice Continuity
Comcast Business VoiceEdge® Position In Our Categories
Bearing in mind businesses have unique business requirements, it is logical they avoid selecting a one-size-fits-all, “perfect” system. Still, it would be hard to try to discover such application even among well-known software products. The clever step to undertake can be to take note of the different significant aspects that need deliberation like essential features, budget, technical skill capability of staff, business size, etc. Next, you should follow through the product research through and through. Browse through some of these Comcast Business VoiceEdge® analyses and check out the other applications in your list in detail. Such all-encompassing research guarantees you steer clear of poorly fit applications and buy the system that includes all the tools your company requires for optimal results.
Position of Comcast Business VoiceEdge® in our main categories:
TOP
3
Comcast Business VoiceEdge® is one of the top 3 Business Phone Systems products
If you are considering Comcast Business VoiceEdge® it might also be a good idea to check out other subcategories of Business Phone Systems gathered in our database of B2B software reviews.
Enterprises have diverse needs and requirements and no software application can be ideal in such a situation. It is futile to try to find a perfect out-of-the-box software product that meets all your business needs. The smart thing to do would be to adapt the application for your unique wants, worker skill levels, finances, and other factors. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your homework, investigate each short-listed platform in detail, read a few Comcast Business VoiceEdge® Business Phone Systems reviews, speak to the seller for clarifications, and finally settle for the app that presents what you need.
How Much Does Comcast Business VoiceEdge® Cost?
Comcast Business VoiceEdge® Pricing Plans:
Free Trial
Business With An Advanced Phone Solution
$29.95/mo./line
Phone System Voicemail
$5/mo.
Phone System Toll-Free Number
$10/mo.
Phone System Directory Exclusion
$2/mo.
Starter Internet
$69.95/mo.
Starter Internet + Phone
$84.90/mo.
Deluxe 75 Internet
$99.95/mo.
Deluxe 75 Internet + Phone
$114.90/mo.
Deluxe 150 Internet
$139.95/mo.
Deluxe 150 Internet + Phone
$154.90/mo.
Deluxe 250 Internet
$199.95/mo.
Deluxe 250 Internet + Phone
$214.90/mo.
Business Internet
$499.95/mo.
Business Internet + Phone
$514.90/mo.
Starter Internet + Voice Mobility + Select TV
$104.85/mo.
Deluxe 75 Internet + Voice Mobility + Select TV
$134.85/mo.
Business VoiceEdge
Starts at $74.90/seat for 5-9 Phones
What are Comcast Business VoiceEdge® pricing details?
Comcast Business VoiceEdge® Pricing Plans:
Free Trial
Business With An Advanced Phone Solution
$29.95/mo./line
Phone System Voicemail
$5/mo.
Phone System Toll-Free Number
$10/mo.
Phone System Directory Exclusion
$2/mo.
Starter Internet
$69.95/mo.
Starter Internet + Phone
$84.90/mo.
Deluxe 75 Internet
$99.95/mo.
Deluxe 75 Internet + Phone
$114.90/mo.
Deluxe 150 Internet
$139.95/mo.
Deluxe 150 Internet + Phone
$154.90/mo.
Deluxe 250 Internet
$199.95/mo.
Deluxe 250 Internet + Phone
$214.90/mo.
Business Internet
$499.95/mo.
Business Internet + Phone
$514.90/mo.
Starter Internet + Voice Mobility + Select TV
$104.85/mo.
Deluxe 75 Internet + Voice Mobility + Select TV
$134.85/mo.
Business VoiceEdge
Starts at $74.90/seat for 5-9 Phones
Comcast Business VoiceEdge® offers several SMB and enterprise pricing packages for all users to choose from. The suite is comprised of three VoIP solutions, namely Business Voice, Business VoiceEdge, and Business Trunks – PRI. Business Voice can be availed through a phone -only plan or as a part of Comcast Business Internet and TV bundled packages.
If you want a phone-only plan, you need to contact the vendor and ask for a custom quote. Here are the details for the available pricing options and Comcast Business VoiceEdge® bundled packages:
Business Voice Pricing Plans
Run Your Business With An Advanced Phone Solution
- $29.95/mo./line
- Combine your office line with our Voice Mobility functionality for seamless on-the-go communications. Add Phone to any Internet Plan.
Phone System
- Voicemail – $5/mo.
- Toll-Free Number – $10/mo.
- Directory Exclusion – $2/mo.
- Additional Basic Phone Line – $24.95/mo.
- Features Included:
- Be Anywhere
- Business Continuity
- Business Phone Features
- Call History Log
- Directory Listing
- Low-Cost Intl. Calling
- Privacy Settings
- Unlimited Nationwide Calling
- Hunt Groups
- Call Forwarding
- Caller ID
- Distinctive Ring/Priority Alert
- Music On Hold
- Sequential and Simultaneous Ring
Combine Your Phone Lines with Reliable Internet
Starter Internet
- Internet – $69.95/mo. – Billed Monthly
- Internet + Phone – $84.90/mo. -Billed Monthly
- 1-2 Employees/25 Mbps Speed
- Ideal For:
- Basic business needs
- Email and communication
- Web browsing
- Add-Ons and Phone Details
- Static IP Addresses – Static IPs are for businesses that need a permanent IP address for advanced functions like running a web or mail server or utilizing a VPN.
- WiFi Pro – Access highly customizable features and a suite of advanced capabilities to help you promote, protect, and manage your business.
- Business Phone with Voice Mobility – A powerful phone solution with unlimited nationwide calling and mobile features to keep you connected to your business lines while on-the-go.
Deluxe 75 Internet
- Internet – $99.95/mo. – Billed Monthly
- Internet + Phone – $114.90/mo. -Billed Monthly
- 5-7 Employees/75 Mbps Speed
- Ideal For:
- Online collaboration among multiple users
- Data backups
- Moderate file sharing
- Add-Ons and Phone Details
- Static IP Addresses – Static IPs are for businesses that need a permanent IP address for advanced functions like running a web or mail server or utilizing a VPN.
- WiFi Pro – Access highly customizable features and a suite of advanced capabilities to help you promote, protect, and manage your business.
- Business Phone with Voice Mobility – A powerful phone solution with unlimited nationwide calling and mobile features to keep you connected to your business lines while on-the-go.
Deluxe 150 Internet
- Internet – $139.95/mo. – Billed Monthly
- Internet + Phone – $154.90/mo. -Billed Monthly
- 10+ Employees /150 Mbps Speed
- Ideal For:
-
High-growth businesses
-
Significant online activity and frequent file sharing
-
Hosting websites and running backup servers
-
- Add-Ons and Phone Details
- Static IP Addresses – Static IPs are for businesses that need a permanent IP address for advanced functions like running a web or mail server or utilizing a VPN.
- WiFi Pro – Access highly customizable features and a suite of advanced capabilities to help you promote, protect, and manage your business.
- Business Phone with Voice Mobility – A powerful phone solution with unlimited nationwide calling and mobile features to keep you connected to your business lines while on-the-go.
Deluxe 250 Internet
- Internet – $199.95/mo. – Billed Monthly
- Internet + Phone – $214.90/mo. – Billed Monthly
- 12+ Employees/250 Mbps speed
- Ideal For:
-
Ecommerce sites
-
Video conferencing & video streaming
-
Extensive employee & customer WiFi usage
-
- Add-Ons and Phone Details
- Static IP Addresses – Static IPs are for businesses that need a permanent IP address for advanced functions like running a web or mail server or utilizing a VPN.
- WiFi Pro – Access highly customizable features and a suite of advanced capabilities to help you promote, protect, and manage your business.
- Business Phone with Voice Mobility – A powerful phone solution with unlimited nationwide calling and mobile features to keep you connected to your business lines while on-the-go.
Business Internet 1 Gig
- Internet – $499.95/mo. – Billed Monthly
- Internet + Phone – $514.90/mo. – Billed Monthly
- 12+ Employees/Up to 1,000 Mbps Speed
- Ideal For:
- Connecting more users and devices in real time
- Processing multiple card transactions faster
- Getting large files, videos, reports, images, invoices, records more quickly
- Running more cloud-based apps, services, and backups – all at the same time
- Add-Ons and Phone Details
- Static IP Addresses – Static IPs are for businesses that need a permanent IP address for advanced functions like running a web or mail server or utilizing a VPN.
- WiFi Pro – Access highly customizable features and a suite of advanced capabilities to help you promote, protect, and manage your business.
- Business Phone with Voice Mobility – A powerful phone solution with unlimited nationwide calling and mobile features to keep you connected to your business lines while on-the-go.
Complete Your Bundle By Choosing A TV Plan
Starter Internet + Voice Mobility + Select TV
- $104.85/mo.
- Great for business switching from DSL
- Ideal for 1-2 Users
- Unlimited local and nationwide long distance calling with 35+ advanced calling features
- TV with up to 50 channels
Deluxe 75 Internet + Voice Mobility + Select TV
- $134.85/mo.
- Download large files and stream video
- Ideal for 6 users
- Unlimited local and nationwide long distance calling with 35+ advanced calling features
- TV with up to 50 channels
Business VoiceEdge Pricing Plans, Features, and Add-Ons
- 5-9 Phones – $44.95/mo./seat
- 10-19 Phones – $39.95/mo./seat
- 20+ Phones – $34.95/mo./seat
- New seats require a one-time installation fee of $29.95 per seat.
- Features:
- Seat Type Features
- Comcast Business App
- Superior Call Quality
- Shared CAll Appearance
- Busy Lamp Field
- Automated Attendant
- Add-Ons:
- Call Queue Agent -Basic
- Receptionist Console
- Additional Voicemail Boxes
Business Trunks – PRI Features
- Destination Unreachable
- Direct Inward Dial – DID
- Direct Dial Outward Dial – DOD
- Call Detail Records
- Business Voice Continuity
- Security
- International Calls
- Business Voice Continuity
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to buy a Business Phone Systems it’s vital not only to see how professionals evaluate it in their reviews, but also to check whether the real clients and enterprises that purchased it are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Comcast Business VoiceEdge® reviews across a wide array of social media sites. The data is then featured in a simple to digest form showing how many customers had positive and negative experience with Comcast Business VoiceEdge®. With that information at hand you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Comcast Business VoiceEdge®?
Comcast Business VoiceEdge® supports integration with the following business applications:
- Salesforce
- Skype for Business
- Google Chrome
- Office 365
Comcast Business VoiceEdge® User Reviews
Comcast Business VoiceEdge® average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: For someone who works in a large company, I really like that Comcast VoIP can manage numerous contacts in its structure without the need for another software. It makes everything manageable on my end.
CONS: I hope the software updates its network through duplication for data reliability and backups.
The least favorable review
PROS: Bundle price is good, but price isn't everything. We may have to dump them before the end of the contract.
CONS: They want you to do everything through a portal that is confusing, incomplete, and so slow that I feel like I am on dial up instead of fiber. The salesperson is no helping in getting our problems solved. Most, but not all support agents are idiots. Do they get any training?
More reviews from 14 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Clear and easy communication
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 22.11.2021
Company Size: 1-10 Employees
Industry: Hospital & Healthcare
PROS: Comcast VoIP helped us in centralizing our company‘s communication system and organize it to deliver a more personalized way of communicating.
CONS: The network connection is quite an issue for us, especially in cases of emergency which is crucial in our line of work.
Highly valuable for those with long-distance transactions
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 01.11.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: I like that it delivers good quality phone calls for our daily use, and has unlimited international calls which are highly valuable for us when communicating with our foreign customers.
CONS: While it delivers mobility in our communication, our calls suffer because of its battery consumption and are not suitable for longer transactions.
The best VoIP for your personal or business use.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 11.09.2021
Company Size: More than 100 Employees
Industry: Financial Services
PROS: It suits me perfectly well with my day-to-day transactions, whether it is for personal use or business purposes. It covers all that is necessary for your office.
CONS: There are times where we have network outages in our location. It’s a big issue if you’re in the uploading or downloading files and you’d get stuck in the middle of it.
Do not use Comcast
Read full review >
1/5
Overall impression
1/5
Customer Support
4/5
Value for Money
1/5
Ease of Use
Published on: 24.08.2021
Company Size: More than 100 Employees
Industry: Mining & Metals
PROS: Bundle price is good, but price isn't everything. We may have to dump them before the end of the contract.
CONS: They want you to do everything through a portal that is confusing, incomplete, and so slow that I feel like I am on dial up instead of fiber. The salesperson is no helping in getting our problems solved. Most, but not all support agents are idiots. Do they get any training?
Easy setup and can integrate to any phone system
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 12.07.2021
Company Size: 11-50 Employees
Industry: Computer Software
PROS: I like that it integrates easily to my work and that I can use a cheap phone system but still deliver a good quality phone call.
CONS: It's pricey, and I don’t even use some of its features.
Flexible software for on-the-go transactions
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 10.06.2021
Company Size: 11-50 Employees
Industry: N/A
PROS: I like that it integrates to whatever device is at your hand, either from my computer at home or on my smartphone, it makes transacting business easier for me.
CONS: I am having a hard time turning off my app, I still get to receive calls even when I already signed out. Worse is I cannot see who’s on the other end.
Your all-in-one communications software
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 07.04.2021
Company Size: More than 100 Employees
Industry: Financial Services
PROS: I love that the software can accommodate our company size, enabling us to teleconference in different locations without any problems in its resolution.
CONS: Sometimes there are delays in the meeting, I can’t tell if it's because of the software’s capacity or the location of the call. The software‘s tech support doesn‘t seem to have any ideas with solutions to some of our issues.
A helpful tool for internal communications
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 04.04.2021
Company Size: 1-10 Employees
Industry: N/A
PROS: I just love how it delivers high-quality calls and incorporates the latest technology for better communication and transparency of information.
CONS: I hope the software developers can address this problem with the fluctuating internet communication it can be quite a problem during the middle of transactions.
A good company investment
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 19.03.2021
Company Size: 1-10 Employees
Industry: Graphic Design
PROS: I really find this software highly reliable in terms of audio quality and is easy-to-use on my end.
CONS: It’s a bit pricey for a small business like ours, I hope they can offer something cheaper cause we don’t really use some of its features.
Ease of access with high reliability
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 20.02.2021
Company Size:
Industry: Consumer Services
PROS: I like that it easy-to-use for our customers and setting it up comes in easily without the need to compromise for quality.
CONS: Its excellent service compensates for a higher price.
The best software in the communications industry
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 25.09.2019
Company Size: 11-50 Employees
Industry: N/A
PROS: I really find this software highly reliable when it comes to incoming and outgoing calls, it is easy-to-use and its automated tracking makes it the best in the market.
CONS: So far I haven’t encountered any problems with the software.
Easy-to-use VoIP software
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.09.2019
Company Size: 11-50 Employees
Industry: N/A
PROS: It really made communications go smoothly, I like that you can assign specific numbers to each point person so that you can just easily connect to them.
CONS: I don’t know if it's our internet connection or the software itself, but there are certain times where our connection speed slows down, I hope this will get addressed.
Fully integrated for your communication services
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 10.09.2019
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: It feels like this software was really built for our business. Excellent quality calls, even for long distances. It also features voice to email and client meetings which are ideal for our company.
CONS: It's a bit pricey compared to its competitor, but I think its fairly reasonable because of its service quality.
Multiprotocol, and maximum capacity software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 05.09.2019
Company Size: More than 100 Employees
Industry: Other
PROS: For someone who works in a large company, I really like that Comcast VoIP can manage numerous contacts in its structure without the need for another software. It makes everything manageable on my end.
CONS: I hope the software updates its network through duplication for data reliability and backups.
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Clear and easy communication
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Published on: 22.11.2021
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Published on: 01.11.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
The best VoIP for your personal or business use.
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4/5
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4/5
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3/5
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3/5
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Published on: 11.09.2021
Company Size: More than 100 Employees
Industry: Financial Services
Do not use Comcast
Read full review >
1/5
Overall impression
1/5
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4/5
Value for Money
1/5
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Published on: 24.08.2021
Company Size: More than 100 Employees
Industry: Mining & Metals
Easy setup and can integrate to any phone system
Read full review >
4/5
Overall impression
3/5
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4/5
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Published on: 12.07.2021
Company Size: 11-50 Employees
Industry: Computer Software
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