CozTel Review
What is CozTel?
CozTel is a simple yet powerful business-oriented call center solution that helps companies manage inbound and outbound calls with ease, productivity, and efficiency. It is an ideal tool for businesses and organizations that handle a large influx of callers requesting expert customer assistance or service as well as for companies that want to extend the reach of their sales and marketing campaigns.
With powerful features including Avatar Dialer, Recording Portal, internal chat, voice broadcasting, and more, Coztel Cloud Call Center Software simplifies and streamlines all your communication requirements and demands, helping your business grow while keeping your customer satisfaction rate significantly high.
Show MoreOverview of CozTel Benefits
CozTel Cloud Call Center Software enables you to meet your customers’ demands for high-quality customer service with its inbound capabilities. The software is equipped with all the tools your agents need to deliver a quick and intelligent response to their queries and provide a fast and timely response to their issues, resulting in higher level of customer satisfaction.
The inbound solution comes with an Automatica Call Distribution function, routing calls to the next available agent automatically. That means less waiting time for your customer when seeking expert help and advice. If none of your agents are available to take the call, the system’s IVR technology comes in and gathers all important caller details so that you can perform a callback and reach out to them at the soonest opportunity. No call goes unnoticed simply put.
CozTel’s outbound call center solution, your business extends its reach in terms of sales and marketing campaigns as well as delivering solutions for customers who request for a callback. Every outbound agent has access to the personal and business details of their contacts, giving them a clear picture of who they are talking to and how to facilitate the call in a manner that realizes their goals and at the same time, satisfies and meets their contacts’ expectations.
Show MoreOverview of CozTel Features
- Avatar Dialer
- Recording Portal
- Internal Chat
- TPS/DNC Filtering
- Web Phone
- Voice Broadcasting
- PCI Compliance
- Predictive Dialer
- Power Dialer
- Progressing Dialer
- Integrations
- Auto Call Distribution
- Interactive Voice Response (IVR)
- Display Local Caller ID
What Problems Will CozTel Solve?
1. Increase ROI
Studies indicate that the Coztel Predictive dialer increases talk time by three, with agents’ talk time improving from 15 minutes per hour with manual dialing to 48 minutes per hour with the Predictive Dialer.
2. Multiple Dialing Modes
It gives users Predictive, Power, Progressive and Preview dialing mode, allowing you to meet your compliance and business needs. Also, it increases call center efficiency by more than 40%.
Awards & Quality Certificates
CozTel Position In Our Categories
Keeping in mind businesses have specific business-related wants, it is only logical they avoid paying for an all-encompassing, ”best” software system. Just the same, it would be hard to discover such an app even among popular software products. The practical step to do is to take note of the numerous key functions which merit scrutiny like critical features, price terms, technical skill competence of staff, business size, etc. Next, you must double down on your product research comprehensively. Go over these CozTel analyses and scrutinize the other software products in your list more closely. Such all-encompassing research makes sure you weed out ill-fitting apps and select the system which provides all the tools your business requires to achieve growth.
Position of CozTel in our main categories:
TOP
200
CozTel is one of the top 200 Customer Support Software products
Since each enterprise has particular business needs, it is prudent for them to desist from seeking a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among market-leading software platforms. The smart thing to do would be to catalog the various important elements that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some CozTel Call Center Software reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive groundwork can make sure you discard ill-fitting systems and zero in on the system that presents all the elements you require for business success.
How Much Does CozTel Cost?
CozTel Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CozTel pricing details?
CozTel Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you decide to purchase a Call Center Software it’s vital not only to learn how experts rank it in their reviews, but also to discover if the actual people and companies that use this software are genuinely content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CozTel reviews across a wide range of social media sites. The data is then displayed in an easy to digest way indicating how many customers had positive and negative experience with CozTel. With that information available you should be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CozTel?
CozTel integrates with the following business systems and applications:
- Insightly
- Zoho
- Zendesk
- Salesforce
- Vtiger
- Pipedrive
CozTel User Reviews
CozTel average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Good product in good price
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5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 11.01.2021
Company Size: 11-50 Employees
Industry: Banking
PROS: The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer support team. From sales to tech support, they are friendly, knowledgeable, and go the extra mile to help with any questions I might have. Great Company!!!
CONS: It helps in inbound, outbound and blended type of callings.
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Good product in good price
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5/5
Overall impression
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Customer Support
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Published on: 11.01.2021
Company Size: 11-50 Employees
Industry: Banking
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