CRMdesk Review
What is CRMdesk?
CRMdesk is an efficient web-based help desk software for customer support automation and knowledge base management over the internet. The app can support an unlimited number of customers and can be seamlessly integrated into a company’s website.
CRMdesk can help to improve quality and reduce the expenses of web-based customer support. It combines robust features with an elegant user interface.
Show MoreOverview of CRMdesk Benefits
- Unlimited number of customers, unlimited number of tickets, unlimited storage space for attachments, and unlimited customer support for as low as $49/month.
- Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Companies can use a centralized web-based system to manage all their customer support-related needs.
- FAQ knowledge base may be used as a content-sensitive help by querying the knowledge base from third-party software. Relevant FAQs automatically appear on the side of a company’s web-based product pages depending on the mode their customers are currently in.
- Login integration: Registered website users are automatically logged into CRMdesk with the same credentials.
- Web query may be used to export questions to a spreadsheet or for potential integration with third party software.
Unlimited custom fields
This allows organizing and storing all customer-related information and question-related details, and customizing customer registration and question submission forms.
Email interface with workflow rules
Incoming support email is converted to tickets that are assigned to users according to email workflow rules settings. Email rules may populate custom fields and then trigger workflow rules according to these newly-populated values on the fly.
Complete integration with customer website appearance
CRMdesk customer interface can precisely match company’s website appearance and menus, so users don’t even feel when they leave company’s website to enter CRMdesk and when they seamlessly return back to company’s main website by clicking menus surrounding the CRMdesk customer portal.
Multilingual customer support portal interface
Customer support portal may be switched to multiple languages. 10 languages are preloaded, additional languages may be added as needed (CRMdesk offers a translation website to translate customer interface to any language).
Escalation rules
The system may be configured to notify the support team that a question is not answered for a specified number of hours and also to close tickets after a certain period of time in “pending” mode.
Show MoreOverview of CRMdesk Features
- Automatic email notifications
- Customer registration control options
- Discussion forum
- Email interface
- Frequently Asked Questions (FAQs)
- FAQ access restriction
- Highly customizable
- Idea exchange portals
- Integration with your website
- Multilingual user interface
- Requests submission
- SSL security option
What Problems Will CRMdesk Solve?
Automated email handling
Companies that have a large number of customer email requests may quickly get overwhelmed with their increasing volume. In order to organize efficient customer support, companies need to automate their support email handling. CRMdesk email interface comes to rescue as it automatically converts all incoming emails, parses them, and processes them according to sophisticated workflow rules.
Easy migration to new support system
Companies with a large existing customer base need a way to migrate to a new support system. CRMdesk team offers free customers’ file import, capable of storing an unlimited number of supplemental fields. The platform allows loading an unlimited number of customers.
Automatic login
Companies prefer their registered customers to log in to the help desk automatically. CRMdesk may automatically log in registered website users into the customer support portal under the same credentials as they logged into company’s website.
Awards & Quality Certificates
How Much Does CRMdesk Cost?
CRMdesk Pricing Plans:
Free Trial
Standard Edition 5 customers
$49
Standard Edition 10 customers
$75
Standard Edition 25 customers
$149
Standard Edition Unlimited
$249
Professional Edition 5 customers
$75
Professional Edition 10 customers
$99
Professional Edition 25 customers
$199
Professional Edition Unlimited
$299
What are CRMdesk pricing details?
CRMdesk Pricing Plans:
Free Trial
Standard Edition 5 customers
$49
Standard Edition 10 customers
$75
Standard Edition 25 customers
$149
Standard Edition Unlimited
$249
Professional Edition 5 customers
$75
Professional Edition 10 customers
$99
Professional Edition 25 customers
$199
Professional Edition Unlimited
$299
CRMdesk offers a 14-day free trial and two editions:
Standard Edition: An entry level solution for small businesses
- 5 customer service reps: $49
- 10 customer service reps: $75
- 25 customer service reps: $149
- Unlimited customer service reps: $249
Professional Edition: A complete, turnkey solution for complex businesses
- 5 customer service reps: $75
- 10 customer service reps: $99
- 25 customer service reps: $199
- Unlimited customer service reps: $299
Features of both Editions:
- Unlimited amount of customers
- Free lifetime upgrade
- 24/7 customer support included
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a Help Desk Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to check if the actual people and businesses that purchased these solutions are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CRMdesk reviews across a wide array of social media sites. The data is then displayed in an easy to understand format revealing how many people had positive and negative experience with CRMdesk. With that information at hand you should be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CRMdesk?
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
CRMdesk User Reviews
CRMdesk average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
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A critical tool for engaging with customers
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 05.01.2021
Company Size: 51-100 Employees
Industry: Apparel & Fashion
PROS: Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.
CONS: So far, I have yet to run into any issues with CRMDesk.
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A critical tool for engaging with customers
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 05.01.2021
Company Size: 51-100 Employees
Industry: Apparel & Fashion
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