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CRMdesk Review

CRMdesk
Our score: 8.0 User satisfaction: N/A

What is CRMdesk?

CRMdesk is an efficient web-based help desk software for customer support automation and knowledge base management over the internet. The app can support an unlimited number of customers and can be seamlessly integrated into a company’s website.

CRMdesk can help to improve quality and reduce the expenses of web-based customer support. It combines robust features with an elegant user interface.

Overview of CRMdesk Benefits

  • Unlimited number of customers, unlimited number of tickets, unlimited storage space for attachments, and unlimited customer support for as low as $49/month.
  • Knowledge base, forum, idea exchange portals, and email interface in addition to the main web-based customer support interface. Companies can use a centralized web-based system to manage all their customer support-related needs.
  • FAQ knowledge base may be used as a content-sensitive help by querying the knowledge base from third-party software. Relevant FAQs automatically appear on the side of a company’s web-based product pages depending on the mode their customers are currently in.
  • Login integration: Registered website users are automatically logged into CRMdesk with the same credentials.
  • Web query may be used to export questions to a spreadsheet or for potential integration with third party software.

Unlimited custom fields

This allows organizing and storing all customer-related information and question-related details, and customizing customer registration and question submission forms.

Email interface with workflow rules

Incoming support email is converted to tickets that are assigned to users according to email workflow rules settings. Email rules may populate custom fields and then trigger workflow rules according to these newly-populated values on the fly.

Complete integration with customer website appearance

CRMdesk customer interface can precisely match company’s website appearance and menus, so users don’t even feel when they leave company’s website to enter CRMdesk and when they seamlessly return back to company’s main website by clicking menus surrounding the CRMdesk customer portal.

Multilingual customer support portal interface

Customer support portal may be switched to multiple languages. 10 languages are preloaded, additional languages may be added as needed (CRMdesk offers a translation website to translate customer interface to any language).

Escalation rules

The system may be configured to notify the support team that a question is not answered for a specified number of hours and also to close tickets after a certain period of time in “pending” mode.

Overview of CRMdesk Features

  • Automatic email notifications
  • Customer registration control options
  • Discussion forum
  • Email interface
  • Frequently Asked Questions (FAQs)
  • FAQ access restriction
  • Highly customizable
  • Idea exchange portals
  • Integration with your website
  • Multilingual user interface
  • Requests submission
  • SSL security option

What Problems Will CRMdesk Solve?

Automated email handling

Companies that have a large number of customer email requests may quickly get overwhelmed with their increasing volume. In order to organize efficient customer support, companies need to automate their support email handling. CRMdesk email interface comes to rescue as it automatically converts all incoming emails, parses them, and processes them according to sophisticated workflow rules.

Easy migration to new support system

Companies with a large existing customer base need a way to migrate to a new support system. CRMdesk team offers free customers’ file import, capable of storing an unlimited number of supplemental fields. The platform allows loading an unlimited number of customers.

Automatic login

Companies prefer their registered customers to log in to the help desk automatically. CRMdesk may automatically log in registered website users into the customer support portal under the same credentials as they logged into company’s website.

Awards & Quality Certificates

CRMdesk Position In Our Categories

Bearing in mind companies have specific business wants, it is sensible they avoid seeking a one-size-fits-all, “perfect” business program. Nevertheless, it is futile to try to find such application even among recognizable software products. The better thing to do is to jot down the various key factors which demand deliberation such as essential features, price plans, technical skill levels of staff, business size, etc. The second step is, you should do your research thoroughly. Go over some CRMdesk evaluations and look into each of the software products in your list in detail. Such well-rounded research ensure you steer clear of mismatched applications and select the system that offers all the features your company requires to realize efficiency.

Position of CRMdesk in our main categories:

TOP 100

CRMdesk is one of the top 100 Help Desk Software products

If you are considering CRMdesk it might also be sensible to examine other subcategories of Help Desk Software listed in our database of B2B software reviews.

Since each company has specific business wants, it is sensible for them to desist from looking for a one-size-fits-all perfect software system. Needless to say, it would be pointless to try to find such a platform even among popular software platforms. The smart thing to do would be to catalog the various essential elements that need consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some CRMdesk Help Desk Software reviews and investigate each of the other apps in your shortlist in detail. Such in-depth homework can make sure you weed out ill-fitting systems and zero in on the system that provides all the elements you need for business success.

How Much Does CRMdesk Cost?

CRMdesk Pricing Plans:

Free Trial

Standard Edition 5 customers

$49

Standard Edition 10 customers

$75

Standard Edition 25 customers

$149

Standard Edition Unlimited

$249

Professional Edition 5 customers

$75

Professional Edition 10 customers

$99

Professional Edition 25 customers

$199

Professional Edition Unlimited

$299

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CRMdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CRMdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular CRMdesk Alternatives

Top Competitors To CRMdesk By Price

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CRMdesk Comparisons

CRMdesk user reviews

A critical tool for engaging with customers

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2016 Company Size: 51-100 Employees Industry: Apparel & Fashion

What are CRMdesk pricing details?

CRMdesk Pricing Plans:

Free Trial

Standard Edition 5 customers

$49

Standard Edition 10 customers

$75

Standard Edition 25 customers

$149

Standard Edition Unlimited

$249

Professional Edition 5 customers

$75

Professional Edition 10 customers

$99

Professional Edition 25 customers

$199

Professional Edition Unlimited

$299

CRMdesk offers a 14-day free trial and two editions:

Standard Edition: An entry level solution for small businesses

  • 5 customer service reps: $49
  • 10 customer service reps: $75
  • 25 customer service reps: $149
  • Unlimited customer service reps: $249

Professional Edition: A complete, turnkey solution for complex businesses

  • 5 customer service reps: $75
  • 10 customer service reps: $99
  • 25 customer service reps: $199
  • Unlimited customer service reps: $299

Features of both Editions:

  • Unlimited amount of customers
  • Free lifetime upgrade
  • 24/7 customer support included

Start CRMdesk free trial here

What integrations are available for CRMdesk?

CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.

If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.

CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.

CRMdesk average rating:

Average score
4.5/5 (1 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

CONS: So far, I have yet to run into any issues with CRMDesk.

Reviewed 4 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

CONS: So far, I have yet to run into any issues with CRMDesk.

Reviewed 4 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A critical tool for engaging with customers

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2016 Company Size: 51-100 Employees Industry: Apparel & Fashion

PROS: Keeping track of our customer base was easy. With this platform, I was able to log interactions and calls, retrieve what I needed for referencing a past contact. It's very simple navigating around, easy to teach to new users, and quick to learn.

CONS: So far, I have yet to run into any issues with CRMDesk.

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Reviewed By Jenny Chang
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