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Cugic Live Chat Review
What is Cugic Live Chat?
Cugic is a live chat system that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers. This live chat tool focuses on enabling company chat agents to speak to their customers in a very personalized manner, thus securing prospective leads and realizing simple queries into actual sales.
With Cugic Live Chat software, your agents are able to connect and engage your visitors and returning customers with lively and interactive conversations. On top of that, chat displays feature a photo of the agent to greatly improve the engagement process. Cugic encourages users to collaborate to make their software better and develop more ways to convert traffic into actual customers.
Show MoreOverview of Cugic Live Chat Benefits
Cugic Live Chat is a perfect chat solution for businesses that are looking for more than just a way to communicate with their visitors in real time. The platform makes it easy for companies to engage their visitors and customers on any channel – on the company website, within their apps or through email. More than just a communications software, Cugic also combines customer service, marketing, and sales components into a unified platform.
The software comes with targeted live chat capability that enables agents to know their customers more, thus allowing them to communicate in a more personalized way. This results in improving traffic conversion rates and more sales. With Cugic Live Chat, you can follow your leads and discover what drives their purchasing decisions. Lead tracking helps your chat agents deliver positive visitor experiences and push their sales productivity off the charts.
You can configure the rules to automatically activate triggers for specific responses or deliver a notification when users are not performing your desired actions successfully on your website or app. When and if you have to, you can set up your inbox to receive all traffic and customer queries, allowing you to pick up on your customers’ requests and questions and convert these requests into sales opportunities.
Show MoreOverview of Cugic Live Chat Features
- Live Chat
- Reporting
- Integrations
- Call Support
- CUGIC Support
- 39 Languages Available
- Responsive Dashboards
- Encryption of all communications
What Problems Will Cugic Live Chat Solve?
Scenario #1: Sam is working for a beauty brand name “Lip-Rosy”. He was not doing well. All the customers he chatted with never buy his product even after asking him about his brand in details. Thanks to Cugic’s Real-Time Typing View feature, Sam was able to read what customers are typing even if they erased it afterward. It was this feature that made Sam realize that since the brand name is quite similar to the chronic diseases “Leprosy” customers are doubtful to buy it. His customs always tried to ask him but never did.
Scenario #2: Angie was chatting on the website with an angry customer who was skeptical about Angie’s company. Angie asked the client to have a video call on the website, the client agreed. Thanks to Cugic’s video call feature, Angie made her customer believe that she is actually an American, sitting in a well-staffed office and working for a legitimate brand.
Scenario #3: Brandon’s business was very inactive on social media. He wanted to make clients connect to him via popular social platforms and eager to avail the power of twitter to monitor brand engagement and user interests. We integrated his Cugic chat with twitter that enabled him to monitor his brand and respond to tweets that require action. Responses were directly sent as tweets.
Cugic Live Chat Position In Our Categories
Keeping in mind businesses have distinctive business-related demands, it is only wise that they steer clear of settling on a one-size-fits-all, ideal solution. Regardless, it is nearly futile to try to discover such application even among well-known software systems. The better thing to undertake can be to spell out the several key aspects which necessitate scrutiny such as key features, pricing, skill competence of staff, business size, etc. Next, you should perform the research to a full extent. Browse over these Cugic Live Chat evaluations and explore the other software systems in your list in detail. Such well-rounded research ensure you avoid ill-fitting apps and select the one that has all the tools your business requires.
Position of Cugic Live Chat in our main categories:
TOP
200
Cugic Live Chat is one of the top 200 Customer Support Software products
Enterprises have diverse wants and requirements and no software solution can be perfect in such a situation. It is pointless to try to find a perfect off-the-shelf software product that meets all your business wants. The wise thing to do would be to modify the system for your unique wants, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your groundwork, investigate each short-listed application in detail, read a few Cugic Live Chat Live Chat Software reviews, speak to the maker for clarifications, and finally choose the application that offers what you require.
How Much Does Cugic Live Chat Cost?
Cugic Live Chat Pricing Plans:
Free Trial
Cugic Chat Lite
Free
Cugic Chat Professional
$13/seat/month
Cugic Chat Enterprise
$23/seat/month
Cugic Chat Enterprise Plus
$46/seat/month
Cugic Managed Live Chat Starter
$149
Cugic Managed Live Chat Enterprise
$449
Cugic Managed Live Chat Unlimited
$799
What are Cugic Live Chat pricing details?
Cugic Live Chat Pricing Plans:
Free Trial
Cugic Chat Lite
Free
Cugic Chat Professional
$13/seat/month
Cugic Chat Enterprise
$23/seat/month
Cugic Chat Enterprise Plus
$46/seat/month
Cugic Managed Live Chat Starter
$149
Cugic Managed Live Chat Enterprise
$449
Cugic Managed Live Chat Unlimited
$799
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
- 1 agent account
- 30-day chat history
- Embedded chat window
- 1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
- Unlimited Chats
- Unlimited agent accounts
- Department Wise categorization
- Unlimited chat history
- Pop-up or embedded chat window
- Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
- Unlimited Chats
- Unlimited agent accounts
- Unlimited chat history
- Pop-up or embedded chat window
- Basic chat customization
- Basic Chat Stats
- API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
- Unlimited Chats
- Widget Unbranding
- Agent Reports
- Real-Time Monitoring
- Custom Logo In Chat Window
- Unlimited agent accounts
- Unlimited chat history
- Agent Activity
- Visitors Tracking Up to 1000 )
- Pop-up or embedded chat window
- Data security
Cugic Managed Live Chat Starter – $149
- 75 Enquiries or Leads
- 24 x 7 Avaiable Chat Agents
- Unlimited Chats
- Single Domain
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Experienced Chat Agents
Cugic Managed Live Chat Enterprise – $449
- 500 Enquiries or Leads
- 24 x 7 Available Chat Agents
- Unlimited Chats
- Multiple Domains (maximum 5)
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Industry Specific Chat Agents
- Complete Website Study
- Chat to Ticket Forwarding
- Unlimited Leads Forwarding
- White Label Widget
- Logo/Color as per Website
- Skype Support
Cugic Managed Live Chat Unlimited – $799
- 1000 Enquiries or Leads
- 24 x 7 Available Chat Agents
- Unlimited Chats
- Multiple Domains (maximum 5)
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Industry Specific Chat Agents
- Complete Website Study
- Chat to Ticket Forwarding
- Unlimited Leads Forwarding
- White Label Widget
- Logo/Color as per Website
- Skype Support
- Phone Support
User Satisfaction
Positive Social Media Mentions
94
Negative Social Media Mentions
9
We realize that when you make a decision to buy a Live Chat Software it’s important not only to find out how experts rank it in their reviews, but also to find out whether the real people and enterprises that bought this software are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Cugic Live Chat reviews across a broad range of social media sites. The data is then displayed in a simple to understand format indicating how many people had positive and negative experience with Cugic Live Chat. With that information at hand you will be equipped to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Cugic Live Chat?
Cugic Live Chat integrates with the following business systems and applications:
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