Dezide Review
What is Dezide?
Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter.
The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.
Show MoreOverview of Dezide Benefits
Dezide offers businesses a host of benefits that can greatly improve the way they address customer concerns. Here are some of them:
Agent Access
The tool’s Contact Center Portal allows agents to take calls, troubleshoot problems and search the built-in knowledge base
Custom Troubleshooting Guide Creation
The system can come up with custom troubleshooting guides for use by both customers and agents, which can be integrated into businesses CMS and portals.
Offline Troubleshooter
Dezide provides users with access to troubleshooting guides even when offline. Reconnection to the Internet automatically updates these guides with fresh data.
Field Service Troubleshooting
Product info are collected automatically from teams in the field and are then added to the guide.
Consumer Access
The tool is highly-customizable and could support multiple languages upon translation. Questions can be automatically answered based on user information.
Show MoreOverview of Dezide Features
- Automatic data synchronization
- Computer telephony integration (CTI)
- Contact center portal
- Content feedback tool
- Content search engine
- Custom branding for troubleshooters
- DecisionEngine API
- Dezide Web Service API
- FAQ articles
- Field service solution
- Intelligent guides
- Multilingual support
- Normal/advanced guides
- Offline troubleshooter
- Portal customization
- Self-service portal
- Website integration
Dezide Position In Our Categories
Knowing that companies have distinct business needs, it is only sensible they abstain from paying for a one-size-fits-all, ”best” software solution. At any rate, it is difficult to pinpoint such an app even among well-known software solutions. The best thing to do is to narrow down the numerous essential functions which entail careful thought including key features, costing, technical skill competence of staff, organizational size, etc. Then, you must perform the product research fully. Read these Dezide reviews and look into each of the solutions in your shortlist more closely. Such all-encompassing product investigation can make sure you drop ill-fitting software products and choose the one that includes all the tools your business requires.
Position of Dezide in our main categories:
TOP
200
Dezide is one of the top 200 Customer Support Software products
There are popular and widely used solutions in each software category. But are they automatically the best fit for your organization’s unique needs? A trendy software application may have thousands of customers, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few Dezide Customer Support Software reviews and consider the elements that you wish to have in the software such as the fees, main tools, available integrations etc. Then, select a few solutions that fit your needs. Try out the free trials of these platforms, read online reviews, get information from the maker, and do your investigation thoroughly. This exhaustive research is sure to assist you select the best software platform for your company’s unique needs.
How Much Does Dezide Cost?
Dezide Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Dezide pricing details?
Dezide Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Please contact the vendor for a custom quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to buy a Customer Support Software it’s crucial not only to learn how professionals score it in their reviews, but also to discover whether the actual clients and enterprises that use this software are genuinely happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Dezide reviews across a wide array of social media sites. The data is then displayed in a simple to understand way showing how many people had positive and negative experience with Dezide. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Dezide?
Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.
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