Dezide Review
What is Dezide?
Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter.
The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.
Show MoreOverview of Dezide Benefits
Dezide offers businesses a host of benefits that can greatly improve the way they address customer concerns. Here are some of them:
Agent Access
The tool’s Contact Center Portal allows agents to take calls, troubleshoot problems and search the built-in knowledge base
Custom Troubleshooting Guide Creation
The system can come up with custom troubleshooting guides for use by both customers and agents, which can be integrated into businesses CMS and portals.
Offline Troubleshooter
Dezide provides users with access to troubleshooting guides even when offline. Reconnection to the Internet automatically updates these guides with fresh data.
Field Service Troubleshooting
Product info are collected automatically from teams in the field and are then added to the guide.
Consumer Access
The tool is highly-customizable and could support multiple languages upon translation. Questions can be automatically answered based on user information.
Show MoreOverview of Dezide Features
- Automatic data synchronization
- Computer telephony integration (CTI)
- Contact center portal
- Content feedback tool
- Content search engine
- Custom branding for troubleshooters
- DecisionEngine API
- Dezide Web Service API
- FAQ articles
- Field service solution
- Intelligent guides
- Multilingual support
- Normal/advanced guides
- Offline troubleshooter
- Portal customization
- Self-service portal
- Website integration
Dezide Position In Our Categories
Since businesses have their own business-related demands, it is sensible that they steer clear of subscribing to an all-in-one, ”best” business program. Needless to say, it is difficult to chance on such a software solution even among recognizable software products. The sensible step to do should be to take note of the different significant aspects that need deliberation like critical features, costing, technical skill competence of the users, organizational size, etc. Next, you must do your research fully. Have a look at some of these Dezide analyses and explore each of the solutions in your shortlist more closely. Such well-rounded product investigation ascertain you take out unfit apps and buy the one that delivers all the features your business requires.
Position of Dezide in our main categories:
TOP
200
Dezide is one of the top 200 Customer Support Software products
There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your organization’s special wants? A market-leading software product may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few Dezide Customer Support Software reviews and consider the aspects that you desire in the software such as the fees, main tools, available integrations etc. Then, select a few solutions that fit your needs. Check out the free trials of these products, read online comments, get clarifications from the maker, and do your research thoroughly. This profound research is certain to assist you find the most excellent software application for your organization’s special requirements.
How Much Does Dezide Cost?
Dezide Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Dezide pricing details?
Dezide Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Please contact the vendor for a custom quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to get a Customer Support Software it’s important not only to learn how professionals score it in their reviews, but also to find out whether the actual clients and enterprises that use these solutions are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dezide reviews across a vast array of social media sites. The information is then featured in an easy to understand way revealing how many clients had positive and negative experience with Dezide. With that information at hand you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Dezide?
Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.
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