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Dezide Review

Dezide
Our score: 7.6 User satisfaction: N/A

What is Dezide?

Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter.

The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.

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Overview of Dezide Benefits

Dezide offers businesses a host of benefits that can greatly improve the way they address customer concerns. Here are some of them:

Agent Access

The tool’s Contact Center Portal allows agents to take calls, troubleshoot problems and search the built-in knowledge base

Custom Troubleshooting Guide Creation

The system can come up with custom troubleshooting guides for use by both customers and agents, which can be integrated into businesses CMS and portals.

Offline Troubleshooter

Dezide provides users with access to troubleshooting guides even when offline. Reconnection to the Internet automatically updates these guides with fresh data.

Field Service Troubleshooting

Product info are collected automatically from teams in the field and are then added to the guide.

Consumer Access

The tool is highly-customizable and could support multiple languages upon translation. Questions can be automatically answered based on user information.

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Overview of Dezide Features

  • Automatic data synchronization
  • Computer telephony integration (CTI)
  • Contact center portal
  • Content feedback tool
  • Content search engine
  • Custom branding for troubleshooters
  • DecisionEngine API
  • Dezide Web Service API
  • FAQ articles
  • Field service solution
  • Intelligent guides
  • Multilingual support
  • Normal/advanced guides
  • Offline troubleshooter
  • Portal customization
  • Self-service portal
  • Website integration

Dezide Position In Our Categories

Since companies have particular business-related needs, it is only prudent that they abstain from settling on an all-in-one, “perfect” software product. At any rate, it is troublesome to try to chance on such application even among well-known software solutions. The efficient thing to undertake is to note down the varied chief factors which entail consideration like essential features, pricing, technical skill ability of staff, business size, etc. Thereafter, you should double down on the research systematically. Have a look at some Dezide evaluations and check out each of the software products in your shortlist more closely. Such detailed research can make sure you stay away from poorly fit applications and select the system that has all the tools your company requires.

Position of Dezide in our main categories:

TOP 200

Dezide is one of the top 200 Customer Support Software products

It's important to realize that almost no service in the Customer Support Software category is a perfect solution able to fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few Dezide Customer Support Software reviews first as some software might dominate exclusively in a very narrow set of applications or be created with a really specific type of industry in mind. Others may operate with an idea of being simple and intuitive and therefore lack complex elements desired by more experienced users. There are also services that cater to a broad group of customers and offer a powerful feature toolbox, however this in most cases comes at a more significant price of such a solution. Make sure you're aware of your needs so that you buy a service that offers specifically the elements you search for.

How Much Does Dezide Cost?

Dezide Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Dezide pricing details?

Dezide Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Please contact the vendor for a custom quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy a Customer Support Software it’s important not only to find out how experts rank it in their reviews, but also to check if the actual users and businesses that bought these solutions are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Dezide reviews across a broad array of social media sites. The data is then presented in an easy to understand way showing how many people had positive and negative experience with Dezide. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Dezide?

Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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