Dezide Review
What is Dezide?
Customer support platform Dezide is a powerful tool designed to help field service technicians and customer support teams troubleshoot issues. It is capable of generating guides for trouble shooting and self-help databases, which can be used to help customers find solutions to their concerns. Dezide is packed with tools such as a contact center and Embedded, Self Service, and Offline Troubleshooter.
The software’s Contact Center Portal helps users respond to queries and find solutions to customer issues. It can likewise track all interactions that occur through the interface. With the solution, users can create troubleshooting guides that are accessible to all agents. Users can search these guides for things such as error messages, questions, and keywords. Agents can comment on troubleshooting steps and FAQ articles in the knowledge base based on customer interactions and their experience.
Show MoreOverview of Dezide Benefits
Dezide offers businesses a host of benefits that can greatly improve the way they address customer concerns. Here are some of them:
Agent Access
The tool’s Contact Center Portal allows agents to take calls, troubleshoot problems and search the built-in knowledge base
Custom Troubleshooting Guide Creation
The system can come up with custom troubleshooting guides for use by both customers and agents, which can be integrated into businesses CMS and portals.
Offline Troubleshooter
Dezide provides users with access to troubleshooting guides even when offline. Reconnection to the Internet automatically updates these guides with fresh data.
Field Service Troubleshooting
Product info are collected automatically from teams in the field and are then added to the guide.
Consumer Access
The tool is highly-customizable and could support multiple languages upon translation. Questions can be automatically answered based on user information.
Show MoreOverview of Dezide Features
- Automatic data synchronization
- Computer telephony integration (CTI)
- Contact center portal
- Content feedback tool
- Content search engine
- Custom branding for troubleshooters
- DecisionEngine API
- Dezide Web Service API
- FAQ articles
- Field service solution
- Intelligent guides
- Multilingual support
- Normal/advanced guides
- Offline troubleshooter
- Portal customization
- Self-service portal
- Website integration
Dezide Position In Our Categories
Because businesses have unique business-related needs, it is rational that they avoid choosing a one-size-fits-all, ”best” software. Still, it is almost impossible to try to pinpoint such an app even among branded software solutions. The best thing to undertake is to write the different vital factors that necessitate analysis like crucial features, pricing, skill aptitude of staff members, company size, etc. Thereafter, you should follow through your product research systematically. Browse through some Dezide reviews and check out each of the solutions in your list in detail. Such comprehensive research guarantees you avoid unsuitable software solutions and select the one which includes all the function your company requires to be successful.
Position of Dezide in our main categories:
TOP
200
Dezide is one of the top 200 Customer Support Software products
Since each organization has specific business wants, it is sensible for them to desist from searching for a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among market-leading software platforms. The intelligent thing to do would be to jot down the various vital aspects that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Dezide Customer Support Software reviews and investigate each of the other apps in your shortlist in detail. Such exhaustive groundwork can ensure you discard ill-fitting systems and zero in on the system that presents all the features you require for business success.
How Much Does Dezide Cost?
Dezide Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Dezide pricing details?
Dezide Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Please contact the vendor for a custom quote.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Customer Support Software it’s crucial not only to see how professionals rank it in their reviews, but also to discover whether the real users and companies that purchased these solutions are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Dezide reviews across a broad array of social media sites. The information is then featured in an easy to understand format showing how many clients had positive and negative experience with Dezide. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Dezide?
Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.
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