eDesk Review
What is eDesk?
eDesk is a comprehensive customer help desk that is totally designed and geared for e-commerce. It provides e-commerce businesses with a powerful platform to help them centralize and manage all their support operations, information, tools, and other capabilities.
Users enjoy instant visibility overall aspect of their customer support operations. Customer, product, and shipping information are constantly updated and matched to provide agents with reliable details. All relevant customer information are displayed in full view, enabling agents to deliver impeccable, personalized customer support at any instance. eDesk routes tickets, calls, and queries to agents who have the best tools and expertise for faster response and resolution.
Show MoreOverview of eDesk Benefits
Centralized inbox for all your integrations
eDesk provides you with a centralized inbox where you can store all your customer queries and all other relevant details including order information, social channels, and shipping. It is an ideal tool whether you operate a single e-commerce site or sell via multiple channels, eDesk connects you to your customers rapidly and seamlessly and vice versa. This accelerates the entire customer support process as it eliminates the need to log in to every marketplace and respond/resolve queries individually from there.
Improving customer satisfaction with AI-generated responses and Templates
eDesk lets you harness the power of Artificial Intelligence with smart AI-powered responses to tickets with simple and common questions. Ticket resolution becomes faster and response time is drastically shortened without compromising customer satisfaction. This feature provides you with sophisticated responses that match to your customers’ issues and queries
Detailed Performance Reports
eDesk offers detailed and invaluable reports that delve on your agents’ overall response performance, SLA compliances and real-time data on sales. With these reports, you can determine the best way to use your resources more effectively, improve customers satisfaction and boost your support team’s productivity as individuals and as a collective unit.
Improve Your Online Reputation
eDesk has an automated feedback request feature that helps you automatically send feedback requests from your customers across all platforms and channels. With this capability, positive seller feedback and reviews for you to share as you gain lessons from the negative ones. Positive reviews tend to give your rank a huge boost, enhance your brand’s reputation, and drive more sales.
Show MoreOverview of eDesk Features
- Centralized Inbox For All Integrations
- Customer Sidebar
- Real-Time, Dynamic Dashboards
- Intelligent Routing
- AI-Powered Ticket Response
- Feedback Management
- SLA Management
- Auto Translate
- Snippets and Templates
- Autoresponder
- Filters
- Labels
- Reporting
- Invoice Generator
- Ticket Assignation
- Live Chat
What Problems Will eDesk Solve?
1) Ensuring all queries are resolved quickly.
Online sellers may sell products on a number of different marketplaces and channels. This makes it more difficult to respond to all the customer queries in a timely manner. With AI generated responses, it helps them to choose an appropriate response to customer tickets and also, makes the process much quicker.
Feature: AI generated responses for one-click ticket resolution.
2) Positive reviews
One of the most important things as an online seller is that you have a good reputation. When you sell on Amazon, for example, positive reviews and ratings can help you rank higher. eDesk will send automated feedback requests across all platforms to encourage customers to leave reviews and help increase sales.
Feature: Automated feedback requests.
3) Managing multilingual marketplaces
Foremost, eDesk allows people to sell in countries that they may not have been able to before. This unlocks growth opportunities for our customers that didn’t have these skills previously. Customers may send queries in different languages, which can happen regularly if you are selling on a number of global marketplaces such as Amazon France or Amazon Germany. This makes responding to them more difficult and time-consuming for the support agents, especially if they are not fluent in that language. With the help of eDesk’s auto-translate feature, all support agents can respond to those customers correctly and in the appropriate language at any time.
Feature: Auto-translate
Awards & Quality Certificates
eDesk Position In Our Categories
Keeping in mind businesses have specific business-related wants, it is only reasonable that they avoid preferring a one-size-fits-all, ideal software. Nevertheless, it would be futile to find such a software solution even among well-known software solutions. The sensible thing to undertake is to list the various critical factors which demand inspection including important features, price terms, skill levels of staff, company size, etc. Next, you must double down on your research through and through. Read some of these eDesk analyses and look over the other software options in your shortlist more closely. Such comprehensive research guarantees you avoid mismatched apps and buy the one which provides all the features your business requires for optimal results.
Position of eDesk in our main categories:
TOP
100
eDesk is one of the top 100 Help Desk Software products
If you are interested in eDesk it may also be beneficial to investigate other subcategories of Help Desk Software listed in our database of SaaS software reviews.
There are well-liked and widely used applications in each software group. But are they essentially the best fit for your organization’s unique requirements? A trendy software product may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few eDesk Help Desk Software reviews and consider the factors that you desire in the software such as the cost, main features, available integrations etc. Then, shortlist a few apps that fit your wants. Try out the free trials of these apps, read online opinions, get information from the vendor, and do your research systematically. This profound research is sure to assist you choose the finest software application for your company’s unique wants.
How Much Does eDesk Cost?
eDesk Pricing Plans:
Free Trial
eDesk Essential
$85/user/month or $69/user/month (Annual Billing)
eDesk Unlimited
$125/user/month or $99/user/month (Annual Billing)
eDesk Unlimited+
$195/user/month or $159/user/month (Annual Billing)
What are eDesk pricing details?
eDesk Pricing Plans:
Free Trial
eDesk Essential
$85/user/month or $69/user/month (Annual Billing)
eDesk Unlimited
$125/user/month or $99/user/month (Annual Billing)
eDesk Unlimited+
$195/user/month or $159/user/month (Annual Billing)
eDesk offers the following basic and enterprise pricing packages:
eDesk Essential – $85/user/month or $69/user/month (Annual Billing)
- Up to three channels
- Up to three users
- Consolidation of tickets from your three channels
- Smart Ticket Allocation
- Single view of customer, product & order details
- Dashboard overview of sales and response performance
- Integrated marketplace SLAs
- Auto-responders
- Snippets & Templates
- Labels & Rules
- Collision detection
- User permissions
- Invoice-generator
- Email support
eDesk Unlimited – $125/user/month or $99/user/month (Annual Billing)
- All eDesk Essential features
- AI-assisted responses
- Chat Widgets
- Feedback Management
- Phone support
eDesk Unlimited+ – $195/user/month or $159/user/month (Annual Billing)
- All eDesk Unlimited features
- API integration
- Auto-translation
- Enterprise Reporting
- 24×7 Agent support
- Dedicated account manager
User Satisfaction
Positive Social Media Mentions
16
Negative Social Media Mentions
0
We are aware that when you decide to get a Help Desk Software it’s important not only to see how experts rank it in their reviews, but also to check if the actual users and businesses that bought this software are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and eDesk reviews across a broad range of social media sites. The information is then displayed in an easy to digest form showing how many users had positive and negative experience with eDesk. With that information at your disposal you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
- Spanish
- French
- Italian
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for eDesk?
eDesk integrates with the following business systems and applications:
- Amazon
- eBay
- Allegro
- Fnac
- Walmart
- Magento
- Shopify
- Bigcommerce
- WooCommerce
- Brightpearl
- Channel Advisor
- Linnworks
- Skubana
- Email Clients
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