Frontman Review
What is Frontman?
Frontman is a comprehensive customer engagement platform that serves businesses from different industries at any scale. Aptly named, it is a help desk bot that can be programmed to engage and build rapport with your customers and leads before it gets passed on to your team members.
Frontman’s goal is to assist your team by handling interactions that are initially coursed through it. With action-based analytics, story builders, and conditional logic, this intuitive program can substitute human interactions in favor of productivity. It aims to resolve inquiries and issues with reinforced intelligence. For complex cases, it routes requests to agents, complete with background information and tools that might help their human counterpart resolve the issue quickly.
It provides integrations with various tools and third-party applications for a seamless and overall top-notch customer experience.
Show MoreOverview of Frontman Benefits
Contextual Interactions
“Context” in customer engagement means more than just not asking for a recap every time you interact with customers. It also means creating personalized messages based on previous interactions.
Frontman can help your business create a seamless customer experience by providing context to every conversation, helping you build each customer’s profile as they move through the stages of their customer journey. This means that as the system gathers more information about your customers, you’ll be better equipped to deliver the right message at the right time.
Automated Conversations
With its AI-powered system, Frontman takes on the role of responding to standard questions and resolving low-touch tickets that have been filed by leads and customers. This frees up your team members to focus on more complex cases as the need arises.
Engagement with Qualified Leads
With Frontman handling standard interactions, your team members will have more freedom to follow the movement of qualified leads within your site and provide live chat support that can potentially convert these leads to customers.
Comprehensive CRM Integration
Finally, Frontman also integrates with popular solutions, such as Salesforce and Zoho, to facilitate a smooth handover of customer data. This way, you can easily collect information and create personalized campaigns based on the data that you have.
Show MoreOverview of Frontman Features
- Dialogue engine
- Live chat
- Inbuilt business intelligence and analytics
- Answer bots
- Ticket management
- Integration
Awards & Quality Certificates
Frontman Position In Our Categories
Since businesses have their own business wants, it is sensible that they avoid seeking a one-size-fits-all, “perfect” software. However, it would be hard to try to find such an app even among well-known software systems. The logical thing to do should be to take note of the numerous chief factors that call for a examination such as critical features, plans, technical skill competence of staff, company size, etc. The second step is, you should do the product research exhaustively. Have a look at these Frontman review articles and explore each of the software solutions in your shortlist more closely. Such comprehensive product investigation makes sure you avoid unfit applications and select the one that delivers all the tools your business requires for optimal results.
Position of Frontman in our main categories:
TOP
100
Frontman is one of the top 100 AI Software products
TOP
200
Frontman is one of the 200 Customer Support Software products
TOP
100
Frontman is one of the top 100 Help Desk Software products
It is crucial to keep in mind that almost no service in the Live Chat Software category is going to be an ideal solution that can match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Frontman Live Chat Software reviews first as certain software may excel only in a really narrow set of applications or be created with a really specific type of industry in mind. Others can work with a goal of being simple and intuitive and consequently lack advanced elements desired by more experienced users. You can also come across apps that cater to a broad group of customers and offer a complex feature base, but this in most cases comes at a more significant price of such a service. Ensure you're aware of your requirements so that you choose a software that provides specifically the elements you search for.
How Much Does Frontman Cost?
Frontman Pricing Plans:
Free Trial
Free Forever
$0
Individual
$25/month
Business
$250/month
Enterprise
Contact vendor
What are Frontman pricing details?
Frontman Pricing Plans:
Free Trial
Free Forever
$0
Individual
$25/month
Business
$250/month
Enterprise
Contact vendor
Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0
- Up to 100 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Broadcast Message
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 50 Mails/Month
- Add Dialogue
- Train Frontman
- Analytical Dashboard
- Audience Manager
- 30 Days Data Retention Policy
- Self-Serve Knowledge Base
- Basic Support via Email
- UTM Tracking
Individual – $25/month
- Up to 2000 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 2000 Mails/Month
- A/B Split
- Goal Tracker
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 60 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 5
- UTM Tracking
- Custom Display
Business – $250/month
- Up to 25000 Monthly Active Users
- 2 Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- 5000 OTP User Verification Requests/Month (By Email)
- 1000 OTP User Verification Requests/Month (By Phone)
- 1000 Geolocation Requests/Month
- Custom Regex
- 5000 Mails/Month
- 1000 SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 2 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
Enterprise – By quote
- Custom Monthly Active Users
- Custom Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Remove Makerobos Logo
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom OTP User Verification Requests/Month (By Email)
- Custom OTP User Verification Requests/Month (By Phone)
- Custom Geolocation Requests/Month
- Custom Regex
- Custom Mails/Month
- Custom SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 5 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Live Chat Software it’s important not only to see how professionals score it in their reviews, but also to discover if the actual clients and companies that purchased these solutions are actually happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Frontman reviews across a wide range of social media sites. The information is then featured in a simple to digest way showing how many customers had positive and negative experience with Frontman. With that information available you will be prepared to make an informed business decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Frontman?
Frontman provides integration with customer support, ticketing tools, and the following third-party applications:
- Zoho
- MailChimp
- Zapier
- Salesforce
- Gmail
- WordPress
- Zoom
- Dropbox
- Now
- Shopify
Frontman User Reviews
Frontman average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Perfect tool for getting higher leads and making customer support less expensive and more interactiv
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 24.01.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: Alike other chatbot manufacturing platforms, Frontman is quite more reliable and has more feature at a very competitive price. I have seen 15 x more leads on websites, and as a marketing professional, I know that this amount of boost in leads matters a lot.
CONS: Till now, I haven't found any problematic thing in this tool, it lacks voice recognition or voice conversation feature, but I guess it will be updated soon. Besides that, even without that feature, it gives pretty good results.
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Frontman user reviews
Perfect tool for getting higher leads and making customer support less expensive and more interactiv
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 24.01.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
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