Frontman Review
What is Frontman?
Frontman is a comprehensive customer engagement platform that serves businesses from different industries at any scale. Aptly named, it is a help desk bot that can be programmed to engage and build rapport with your customers and leads before it gets passed on to your team members.
Frontman’s goal is to assist your team by handling interactions that are initially coursed through it. With action-based analytics, story builders, and conditional logic, this intuitive program can substitute human interactions in favor of productivity. It aims to resolve inquiries and issues with reinforced intelligence. For complex cases, it routes requests to agents, complete with background information and tools that might help their human counterpart resolve the issue quickly.
It provides integrations with various tools and third-party applications for a seamless and overall top-notch customer experience.
Show MoreOverview of Frontman Benefits
Contextual Interactions
“Context” in customer engagement means more than just not asking for a recap every time you interact with customers. It also means creating personalized messages based on previous interactions.
Frontman can help your business create a seamless customer experience by providing context to every conversation, helping you build each customer’s profile as they move through the stages of their customer journey. This means that as the system gathers more information about your customers, you’ll be better equipped to deliver the right message at the right time.
Automated Conversations
With its AI-powered system, Frontman takes on the role of responding to standard questions and resolving low-touch tickets that have been filed by leads and customers. This frees up your team members to focus on more complex cases as the need arises.
Engagement with Qualified Leads
With Frontman handling standard interactions, your team members will have more freedom to follow the movement of qualified leads within your site and provide live chat support that can potentially convert these leads to customers.
Comprehensive CRM Integration
Finally, Frontman also integrates with popular solutions, such as Salesforce and Zoho, to facilitate a smooth handover of customer data. This way, you can easily collect information and create personalized campaigns based on the data that you have.
Show MoreOverview of Frontman Features
- Dialogue engine
- Live chat
- Inbuilt business intelligence and analytics
- Answer bots
- Ticket management
- Integration
Awards & Quality Certificates
Frontman Position In Our Categories
Keeping in mind businesses have distinctive business wants, it is only sensible that they abstain from preferring a one-size-fits-all, ideal software solution. Still, it is futile to stumble on such a software solution even among sought-after software products. The efficient thing to undertake is to take note of the different major aspects which demand examination like critical features, plans, technical skill aptitude of staff, organizational size, etc. After which, you must do the research systematically. Have a look at some of these Frontman review articles and check out each of the software solutions in your shortlist more closely. Such all-encompassing research guarantees you keep away from ill-fitting software products and buy the one that provides all the tools your business requires.
Position of Frontman in our main categories:
TOP
100
Frontman is one of the top 100 AI Software products
TOP
200
Frontman is one of the 200 Customer Support Software products
TOP
100
Frontman is one of the top 100 Help Desk Software products
It is important to keep in mind that almost no app in the Live Chat Software category is an ideal solution able to match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Frontman Live Chat Software reviews first as certain software might perform well exclusively in a really narrow set of applications or be created with a really specific industry in mind. Others might work with an idea of being simple and intuitive and as a result lack complex elements needed by more experienced users. There are also services that support a broad group of users and give you a rich feature base, however this frequently comes at a more significant cost of such a service. Make sure you're aware of your needs so that you purchase a software that has exactly the features you look for.
How Much Does Frontman Cost?
Frontman Pricing Plans:
Free Trial
Free Forever
$0
Individual
$25/month
Business
$250/month
Enterprise
Contact vendor
What are Frontman pricing details?
Frontman Pricing Plans:
Free Trial
Free Forever
$0
Individual
$25/month
Business
$250/month
Enterprise
Contact vendor
Frontman offers four enterprise pricing plans. Here are the inclusions of each package:Free Forever – $0
- Up to 100 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Broadcast Message
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 50 Mails/Month
- Add Dialogue
- Train Frontman
- Analytical Dashboard
- Audience Manager
- 30 Days Data Retention Policy
- Self-Serve Knowledge Base
- Basic Support via Email
- UTM Tracking
Individual – $25/month
- Up to 2000 Monthly Active Users
- 1 Live Instances
- 20 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom Regex
- 2000 Mails/Month
- A/B Split
- Goal Tracker
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 60 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 5
- UTM Tracking
- Custom Display
Business – $250/month
- Up to 25000 Monthly Active Users
- 2 Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- 5000 OTP User Verification Requests/Month (By Email)
- 1000 OTP User Verification Requests/Month (By Phone)
- 1000 Geolocation Requests/Month
- Custom Regex
- 5000 Mails/Month
- 1000 SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 2 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
Enterprise – By quote
- Custom Monthly Active Users
- Custom Live Instances
- 50 Draft Instances
- Customize Avatar
- Customize Home Screen
- Customize Chat Screen
- Remove Makerobos Logo
- Autoengage
- Persistent Menu
- Broadcast Message
- Get Subscribers
- Pre-Welcome Messages
- Unlimited Stories
- Unlimited Blocks
- Unlimited User Attributes
- Datepicker Card
- Auto-Suggest Card
- Phraser Card
- Rating Card
- Custom OTP User Verification Requests/Month (By Email)
- Custom OTP User Verification Requests/Month (By Phone)
- Custom Geolocation Requests/Month
- Custom Regex
- Custom Mails/Month
- Custom SMS/Month
- A/B Split
- Goal Tracker
- File Upload
- Send Multiple Inputs
- Add Dialogue
- Train Frontman
- Json API
- Zapier
- CRM Integration
- Analytical Dashboard
- Audience Manager
- CSV Export of Lead Data
- 90 Days Data Retention Policy
- Self-Serve Knowledge Base
- Priority Email & Chat Support – 24 x 7
- On-Demand Technical Assistance
- Advance Onboarding + Training
- Up to 5 Chatbots
- Dynamic Link
- Click to Conversation Button
- Custom Script
- UTM Tracking
- Conversation Landing Page
- Embed Frontman
- Custom Display
- Book Appointment
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We realize that when you decide to get a Live Chat Software it’s vital not only to learn how experts rank it in their reviews, but also to check whether the actual clients and companies that use these solutions are indeed content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Frontman reviews across a vast array of social media sites. The information is then featured in a simple to understand format revealing how many people had positive and negative experience with Frontman. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Frontman?
Frontman provides integration with customer support, ticketing tools, and the following third-party applications:
- Zoho
- MailChimp
- Zapier
- Salesforce
- Gmail
- WordPress
- Zoom
- Dropbox
- Now
- Shopify
Frontman User Reviews
Frontman average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Perfect tool for getting higher leads and making customer support less expensive and more interactiv
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 24.01.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
PROS: Alike other chatbot manufacturing platforms, Frontman is quite more reliable and has more feature at a very competitive price. I have seen 15 x more leads on websites, and as a marketing professional, I know that this amount of boost in leads matters a lot.
CONS: Till now, I haven't found any problematic thing in this tool, it lacks voice recognition or voice conversation feature, but I guess it will be updated soon. Besides that, even without that feature, it gives pretty good results.
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Frontman user reviews
Perfect tool for getting higher leads and making customer support less expensive and more interactiv
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 24.01.2021
Company Size: 11-50 Employees
Industry: Marketing and Advertising
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