getReply Review
What is getReply?
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.
You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.
Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.
You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.
Show MoreOverview of getReply Benefits
getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.
You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.
You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.
getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.
Show MoreOverview of getReply Features
- Analytics
- Automatic ticket distribution
- Automation (time and event based rules)
- Departments, tags, and filters
- Easy-to-use interface
- Gamification
- Help center
- Hybrid tickets
- Intelligent spam filter
- Knowledge base
- Live chat
- Mobile ready
- Multichannel support (voice, email, live chat, Facebook, and Twitter)
- Multilingual
- Service-level Agreement (SLA)
- Ticketing system
- Twilio voice integration
- Unlimited agents
getReply Position In Our Categories
Because businesses have unique business needs, it is only sensible they abstain from settling on an all-in-one, ideal software. However, it is nearly futile to find such a software system even among branded software products. The sensible thing to undertake can be to list the several chief aspects that necessitate scrutiny such as major features, packages, technical skill capability of the users, company size, etc. Next, you should follow through your product research comprehensively. Go over these getReply evaluations and explore each of the software options in your list more closely. Such all-encompassing research guarantee you weed out ill-fitting applications and pay for the system which delivers all the tools your company requires.
Position of getReply in our main categories:
TOP
500
getReply is one of the top 500 Customer Support Software products
Companies have different needs and requirements and no software application can be perfect in such a situation. It is useless to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to adapt the system for your unique wants, worker skill levels, budget, and other aspects. For these reasons, do not hasten and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the ideal fit for your specific requirements. Do your groundwork, check out each short-listed platform in detail, read a few getReply Live Chat Software reviews, speak to the vendor for explanations, and finally choose the product that offers what you require.
How Much Does getReply Cost?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
What are getReply pricing details?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
- Unlimited agents
- Unlimited features
- Unlimited contacts
- You can cancel at any time
- 24/7 support (email, live chat)
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you make a decision to get a Live Chat Software it’s crucial not only to see how experts score it in their reviews, but also to find out if the actual clients and enterprises that use this software are actually happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and getReply reviews across a broad range of social media sites. The information is then presented in an easy to digest form revealing how many customers had positive and negative experience with getReply. With that information available you will be equipped to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for getReply?
getReply integrates with the following business apps:
- 3DCart
- Artinic
- Adobe Business Catalyst
- AWeber
- CS-Cart
- Drupal
- Expression Engine
- GetResponse
- Highrise
- Joomla
- Weebly
- MailChimp
- Magento Go
- Nicereply
- Opencart
- PrestaShop
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