getReply Review
What is getReply?
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels including voice, email, live chat, Twitter, Facebook, knowledge base, and contact forms. The vendor’s idea is to involve the whole company in providing customer support.
You can use customer service games to add a fun atmosphere to the workplace and boost the motivation level of your agents who can earn badges while helping customers. getReply helps you learn where and how your customers live online. Use the conversation history feature to ensure the customer does not have to repeat themselves.
Store all customer information in a single place where it can be easily accessed. You can create a forum inside the self-service portal to help the user community serve themselves. The portal can also be used to share knowledge with company workers as well as with customers.
You can export stats to Excel. Finally, getReply smoothly integrates with leading business apps to boost your productivity.
Show MoreOverview of getReply Benefits
getReply is a simple customer support software that helps you respond quickly to your clients, while keeping your work tidy. You can organize your company by creating departments by service, by function, and by customers. Get answers from an expert by easily transferring tickets to appropriate departments. Share your progress with team members by adding notes to conversations.
You can use the built-in instant messaging feature to improve internal communication. Avoid collision by tracking in real time who is viewing and replying to a ticket. You can even see what your colleague is replying in real time. Define service levels by ensuring you reply to customer requests within one hour. Get notifications when offline.
You can save time with pre-defined answers. Ensure effective email usage by using the shared inbox. Reply to tweets from any of your linked Twitter accounts. Put a contact form on your website to make it easy for your customers to contact you. You can offer real time help by putting a chat button on your website. Reply to Facebook posts on your fan page and through private messages.
getReply enables you to deliver excellent phone support. Listen to your customers by getting their feedback on your support quality. Discover what your customers want and measure customer satisfaction. Use quick summary reports to analyze, evaluate, and improve your support operations. Break down summaries by department and analyze in detail. You can offer 24/7 support with a self-service portal where you can publish your company knowledge and build a user community.
Show MoreOverview of getReply Features
- Analytics
- Automatic ticket distribution
- Automation (time and event based rules)
- Departments, tags, and filters
- Easy-to-use interface
- Gamification
- Help center
- Hybrid tickets
- Intelligent spam filter
- Knowledge base
- Live chat
- Mobile ready
- Multichannel support (voice, email, live chat, Facebook, and Twitter)
- Multilingual
- Service-level Agreement (SLA)
- Ticketing system
- Twilio voice integration
- Unlimited agents
getReply Position In Our Categories
Because businesses have distinctive business wants, it is only reasonable they avoid going for a one-size-fits-all, ideal system. Still, it would be difficult to try to come across such an app even among widely used software products. The best step to do would be to narrow down the different essential factors which require deliberation like important features, packages, skill levels of the employees, business size, etc. Next, you must conduct your product research to a full extent. Have a look at some of these getReply analyses and explore each of the applications in your list more closely. Such well-rounded research ensure you take out mismatched apps and buy the system which includes all the benefits your company requires.
Position of getReply in our main categories:
TOP
500
getReply is one of the top 500 Customer Support Software products
Since each enterprise has specific business wants, it is advisable for them to abstain from seeking a one-size-fits-all faultless software application. Needless to say, it would be pointless to try to find such an app even among market-leading software applications. The clever thing to do would be to jot down the various important factors that need consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some getReply Live Chat Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive homework can make sure you reject ill-fitting applications and select the app that provides all the features you need for business success.
How Much Does getReply Cost?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
What are getReply pricing details?
getReply Pricing Plans:
Free Trial
Up to 100 replies/month
Free
getReply
3¢ per reply
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
- Unlimited agents
- Unlimited features
- Unlimited contacts
- You can cancel at any time
- 24/7 support (email, live chat)
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We know that when you choose to purchase a Live Chat Software it’s important not only to learn how professionals rank it in their reviews, but also to find out whether the real people and companies that use this software are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and getReply reviews across a vast range of social media sites. The information is then featured in a simple to digest format showing how many customers had positive and negative experience with getReply. With that information available you will be prepared to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for getReply?
getReply integrates with the following business apps:
- 3DCart
- Artinic
- Adobe Business Catalyst
- AWeber
- CS-Cart
- Drupal
- Expression Engine
- GetResponse
- Highrise
- Joomla
- Weebly
- MailChimp
- Magento Go
- Nicereply
- Opencart
- PrestaShop
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