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GoTo Resolve Review
What is GoTo Resolve?
GoTo Resolve is a simple, all-in-one IT management and support solution that enables IT departments to be more efficient. It empowers IT departments and managed service providers (MSPs) to simplify and optimize their operations by combining remote monitoring and management (RMM), remote assistance and access, mobile device management (MDM), and helpdesk into a streamlined, simple unified experience.
This software is an effective solution for small and medium-sized businesses searching for a unified solution to meet the bulk of their IT ecosystem requirements. It helps users to stay on top of all IT needs with a single solution that unifies remote monitoring and management, remote access and support, ticketing, automation, and more.
GoTo is an excellent tool for any IT professional that helps deploy and remote data into systems, which makes it easier to manage and maintain.
Show MoreOverview of GoTo Resolve Benefits
Proactive Monitoring
GoTo Resolve helps users to detect issues and address them automatically and proactively. Users can make tailored alert policies based on key system processes and reduce the noise through flexible thresholds. Individuals or groups of devices can also customize monitoring, making it more efficient.
Use the desktop alerting software from GoTo Resolve to stay informed when problems arise. Receive alerts when you reach predetermined thresholds so you can spot trends and take pre-emptive measures to solve any more significant issues.
No-Code IT Automation
Easy automation reduces the cycle of repetitive and manual support through a more agile IT team and a more reliable IT infrastructure. GoTo Resolve features automate workflows and task management processes where no scripting knowledge is necessary. You may save time and stay on schedule with remote deployments to user devices. Use the step types created to execute the most typical automated actions.
Troubleshoot Behind-The-Scenes Seamlessly
Users can focus on working on their own time to identify the cause of problems and then start troubleshooting. With just one click, you can access critical system information, such as memory, CPU, processes, events, and more. Start a remote session without starting a remote session. Moreover, you can safely view and transfer files and folders in the background from any device.
Show MoreOverview of GoTo Resolve Features
- Patch Management Software
- IT Alerting
- Admin Console
- Agent Collaboration
- Background Access
- Help Desk Reporting
Awards & Quality Certificates
GoTo Resolve Position In Our Categories
Because companies have specific business-related wants, it is reasonable they avoid selecting an all-encompassing, ”best” software. However, it would be futile to come across such a software product even among well-known software systems. The sensible thing to undertake should be to spell out the several main functions that need careful thought like important features, price terms, skill levels of staff members, organizational size, etc. Thereafter, you should follow through the research to a full extent. Go over some GoTo Resolve analyses and scrutinize the other software programs in your shortlist more closely. Such all-encompassing product research guarantee you avoid poorly fit applications and select the system which has all the aspects your business requires.
Position of GoTo Resolve in our main categories:
TOP
100
GoTo Resolve is one of the top 100 Help Desk Software products
Every enterprise has its own characteristics, and may need a particular type of Help Desk Software solution that will be adjusted to their company size, type of clients and staff and even individual niche they support. We advise you don't count on finding a perfect solution that will be suitable for each company regardless of their background is. It may be a good idea to read a few GoTo Resolve Help Desk Software reviews first and even then you should remember what the software is intended to do for your company and your workers. Do you need an easy and intuitive service with only basic functions? Will you really make use of the advanced functionalities needed by pros and large enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid solution that will match your budget.
How Much Does GoTo Resolve Cost?
GoTo Resolve Pricing Plans:
Free Trial
Free
$0/month
Remote Support
$40/month
Standard
$57/month
Premium
Contact vendor
What are GoTo Resolve pricing details?
GoTo Resolve Pricing Plans:
Free Trial
Free
$0/month
Remote Support
$40/month
Standard
$57/month
Premium
Contact vendor
GoTo Resolve offers various pricing plans for different business scales. Contact vendor to book for a free demo.
Free – $0
- Up to 3 agents
- Up to 5 Pro devices
- Unlimited Lite devices
- Device Monitoring
- Device Quick View
- Unattended Remote Access
- Reboot and Reconnect
- Multi-Session Handling
- File Transfer
- Admin Mode
- Session Recording (Always On)
- Unified GoTo Product Admin Center
- Multi-Factor Authentication
- Active Directory Connector
- Multi-Company Support
- Support Center
- Community Support
Remote Support – $40/month
- 1 agent included
- Unlimited Instant Remote Support
- Reboot and Reconnect
- Admin Mode
- Multi-Agent Collaboration
- Help Desk
- Remote Session Features in Free +
- Screen Blanking
- Agent Screenshare
- Session Transfer
- Incident Management
- End User Portal
- MS Teams Integration
- Email Ticket Submission
- Agent Web Helpdesk Console
- Integrated Remote Support
- Mobile Support (add-on)
- Camera Share Support (add-on)
- Account Administration Features in Free +
- Website PIN Entry Page Integration (includes GoTo branding)
- Support Center
- Community Support
- Live Email/Chat/Phone Customer Support
- iOS Remote View
- Android Remote Control
- Chromebook Remote View
- Zero Download for End User
- Annotations
- VoIP Audio
- Recordings
- Device Configuration and Restrictions
- Application and Content Management
- Device and Data Security
- Real-time Analytics, Dashboards, and Reports
- Automated Device Enrollment and Business Policies
Standard – $57/month
- Everything in Free and Remote Support +
- 1 agent included (+unlimited agent add-ons)
- 25 Pro devices included (+unlimited device add-ons)
- AV Management
- Remote Execution
- Antivirus Management
- Unlimited Instant (clientless) Remote Support
- Website PIN Entry page integration (GoTo Branding removed)
- Mass Deploy Devices
- Android Unattended Remote Access
Premium – By quote
- Everything in Standard+
- 3 agents included (+unlimited agent add-ons)
- 100 Pro devices included (+unlimited device add-ons)
- Windows Updates
- Application Updates
- Automation Scheduling
- Dedicated Onboarding Manager
User Satisfaction
Positive Social Media Mentions
287
Negative Social Media Mentions
48
We are aware that when you decide to get a Help Desk Software it’s crucial not only to see how professionals rank it in their reviews, but also to check if the real users and companies that purchased it are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and GoTo Resolve reviews across a wide array of social media sites. The information is then displayed in an easy to digest way indicating how many clients had positive and negative experience with GoTo Resolve. With that information at your disposal you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Spanish
- French
- Italian
- Dutch
- Portugese
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for GoTo Resolve?
GoTo Resolve can seamlessly integrate with different platforms, such as:
- Zendesk
- Microsoft Teams
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