Helpjuice Review

PROS: Since I implemented Helpjuice I have received fewer requests for customer service so I could focus on other tasks.

CONS: It would be great if the price is not so steep.

PROS: After a long selection process--reviewing customer reviews and using trial versions--we finally settled for Helpjuice. The product stood out for use for various reasons: It provided advanced features; We had the best-in-class service throughout the sales process. It’s been four months now since Helpjuice was set up, and already we are reaping the rewards. We have seen a positive turnaround in our learning process: it’s easier and full of fun. The platform has expedited knowledge sharing and empowered us to deliver digital training more effectively. Besides, employees are spending a fraction of the time they use to before HelpJuice intervention.

CONS: Our only quibble is the Helpjuice algorithm. I wish the search engine were more intuitive than it is right now. However, the vendor’s roadmap has given us hope, and the innovations ahead are mesmerizing.

PROS: We benchmarked numerous KB providers, but only a few could match our needs. Of the few that had the functionalities we were looking for, none weighed up with Helpjuice in terms of cleanliness, performance, and simplicity. Better still, Helpjuice was the safest bet for us because it worked seamlessly with the existing helpdesk system. Today, we have a fully customized KB, and our customers love the speed and efficiency of searches.

CONS: We got bogged down by setup so we needed to contact HelpJuice support. Good thing it was top class, and the agent was very helpful.

PROS: The interface is done nicely so we were able to build a database for internal use quickly. There are plenty of customization options so we can enrich articles with multimedia content. The answer editor may also be familiar with other people who are exposed to WordPress. Additionally, it ensures that information is accessible to people with the organization of categories. Even Helpjuice's own support team is magnificent. They are easily contacted via the chat bubble that we can see on every page so it is easy to request assistance. Overall, Helpjuice is an awesome software to work with.

CONS: The price is too steep for the current set of packages compared to other helpdesk platforms.

PROS: The software is sophisticated and the design is clean. Its reports are awesome because they show us the status of our website and support. It is a cut above the knowledgebase platform we used previously (Salesforce).

CONS: The support team of Helpjuice can be slow to respond to our queries. When it comes to our website concerns, the formats for articles are slightly off compared with the published layout. Other than that, there are minor problems that do not have a huge impact on our opinion of the solution.

PROS: First, the implementation was as easy as pie, thanks to the amazing support team. Second, Helpjuice provides a user-friendly interface for employees to add or update articles. The design tools help us keep our organizational knowledge fresh and rich. Not just that, the Helpjuice analytics tools are quite amazing as they help us know how employees are consuming knowledge. Overall, with Helpjuice, we have created a new focus and all our teams and employees are on the same page.

CONS: Do we have a concern about this product? It’s a weak yes because everything we wanted was granted. However, we would like to see more integrations in the future. But for now, we are quite comfortable with the available features.

PROS: For us, the most intriguing aspect of Helpjuice is its customizability. The product offered powerful customization options that allowed us to imprint our own branding. From logos to colors, we changed nearly all aspects to create a custom knowledge base. We love the neat organization of content on the knowledge base. It makes everything easily accessible. Just what we need for our customers!!! Our support staff is reaping the reward, too. The introduction of the self-service KB platform cut the call queues, allowing support agents to handle more complex issues.

CONS: Helpjuice offers fast search; there is no doubt about that. But, we would like to see a much more robust search algorithm capable of searching virtually any file. Even if it means incurring slightly higher fees, we will not mind so long as it’s below what competitors charge.

PROS: While installing Helpjuice is simple, I knew it was easy for things to get out of hand. As a result, I didn’t want to walk the road alone and had to contact Helpjuice support staff to help me get the setup done. The customer service agent was very responsive. She answered all my questions the way a non-techie can understand them. Everything went as planned. I can say the quality of support was above board.

CONS: I use Salesforce a lot, and I would like to see native Helpjuice integration with Salesforce.

PROS: Helpjuice provided a customizable KB platform as a standalone solution. We didn’t have to incur the extra cost of a feature that was not helpful. Also, it was affordable and one of the easiest solutions to get up and running.

CONS: Helpjuice APIs are not “very” nice. We have a lot of bots in place, and we would love Helpjuice to add more APIs to helps us access info from our KB using these bots.

PROS: The search function is awesome because it provides accurate results that enable us to resolve our problems quickly.

CONS: Some customization options require a bit of technical knowledge regarding HTML and coding. But Helpjuice is very helpful when you need customizations so you do not have to do it yourself.