Helpman Review
What is Helpman?
Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.
The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.
Show MoreOverview of Helpman Benefits
Helpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.
For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.
Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.
Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.
Show MoreOverview of Helpman Features
- Typo-tolerant instant search
- Clean user interface
- Mobile and tablet ready
- Copy-pasted images
- Auto-saved as you type
- Multilingual articles
- Update any screenshot on-the-fly
- Tag outdated screenshots
- Copy and paste screenshot URL
- Search queries
- Pageviews
- Feedbacks
- Track customers
- Customization
- Manage 301 redirect rules
- Edit meta titles/descriptions
- Edit URL slugs
- Serve your knowledge base from a subdirectory instead of a subdomain
- Self-managed canonical URLs
- Multiple Language Support
Helpman Position In Our Categories
Because companies have special business-related requirements, it is prudent that they steer clear of purchasing a one-size-fits-all, “perfect” solution. Be that as it may, it would be hard to come across such a software solution even among branded software products. The logical thing to undertake should be to jot down the numerous vital aspects that necessitate analysis like major features, price terms, skill aptitude of staff, business size, etc. Then, you should perform the research thoroughly. Browse over these Helpman review articles and check out the other software programs in your shortlist in detail. Such detailed product research guarantee you stay away from ill-fitting applications and pay for the one which provides all the tools your business requires in sustaining growth.
Position of Helpman in our main categories:
TOP
200
Helpman is one of the top 200 Customer Support Software products
If you are considering Helpman it may also be a good idea to examine other subcategories of Customer Support Software collected in our database of B2B software reviews.
Every business is different, and may require a particular type of Customer Support Software solution that will be fit for their company size, type of customers and employees and even individual niche they deal with. It's not wise to count on getting an ideal software that is going to be suitable for every business regardless of their history is. It may be a good idea to read a few Helpman Customer Support Software reviews first and even then you should remember what the service is supposed to do for your business and your employees. Do you need an easy and straightforward solution with just elementary features? Will you actually make use of the complex tools required by experts and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a reliable solution that will fit your budget.
How Much Does Helpman Cost?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
What are Helpman pricing details?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Silver – $25/month
- Unlimited Users
- 20 Published Articles
- Email and Online Support
- Theme Editor
- Screenshots Manager
- Analytics
- Customers tracking
- Intercom Messenger integration
- Google Analytics tracking
- Custom domain
- Password-protected knowledge base
- URL redirects
Gold – $50/month
- All Silver features
- 100 published articles
Platinum – $100/month
- All Gold features
- 250 published articles
Unlimited- $200/month
- All Platinum features
- Unlimited Articles
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
2
We know that when you make a decision to purchase a Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to discover if the real users and companies that bought these solutions are actually happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Helpman reviews across a broad array of social media sites. The data is then featured in an easy to understand form indicating how many customers had positive and negative experience with Helpman. With that information at your disposal you should be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helpman?
Helpman integrates with the following business systems and applications:
- Google Analytics
- Intercom
- Segment
Helpman
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Helpman Alternatives
Top Competitors To Helpman By Price
Product name:
Price:
by quote
by quote
$16.94
Trending Customer Support Software Reviews
Helpman Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?