Helpman Review
What is Helpman?
Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.
The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.
Show MoreOverview of Helpman Benefits
Helpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.
For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.
Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.
Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.
Show MoreOverview of Helpman Features
- Typo-tolerant instant search
- Clean user interface
- Mobile and tablet ready
- Copy-pasted images
- Auto-saved as you type
- Multilingual articles
- Update any screenshot on-the-fly
- Tag outdated screenshots
- Copy and paste screenshot URL
- Search queries
- Pageviews
- Feedbacks
- Track customers
- Customization
- Manage 301 redirect rules
- Edit meta titles/descriptions
- Edit URL slugs
- Serve your knowledge base from a subdirectory instead of a subdomain
- Self-managed canonical URLs
- Multiple Language Support
Helpman Position In Our Categories
Because businesses have special business requirements, it is reasonable that they abstain from purchasing an all-in-one, ideal software solution. Having said that, it is troublesome to try to chance on such a software product even among well-known software products. The reasonable step to undertake would be to narrow down the several critical functions that need inspection including key features, costing, skill ability of the employees, organizational size, etc. After which, you must do the product research through and through. Have a look at these Helpman evaluations and scrutinize the other applications in your list in detail. Such all-encompassing research ensure you weed out poorly fit applications and choose the one that includes all the aspects your company requires.
Position of Helpman in our main categories:
TOP
200
Helpman is one of the top 200 Customer Support Software products
If you are considering Helpman it might also be beneficial to examine other subcategories of Customer Support Software collected in our base of B2B software reviews.
Each business is different, and can require a particular type of Customer Support Software solution that will be designed for their business size, type of customers and employees and even individual industry they deal with. You should not count on locating an ideal solution that is going to be suitable for each company regardless of their history is. It may be a good idea to read a few Helpman Customer Support Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your workers. Do you require an easy and straightforward app with only basic functions? Will you really use the advanced functionalities needed by pros and big enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid solution that will fit your budget.
How Much Does Helpman Cost?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
What are Helpman pricing details?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Silver – $25/month
- Unlimited Users
- 20 Published Articles
- Email and Online Support
- Theme Editor
- Screenshots Manager
- Analytics
- Customers tracking
- Intercom Messenger integration
- Google Analytics tracking
- Custom domain
- Password-protected knowledge base
- URL redirects
Gold – $50/month
- All Silver features
- 100 published articles
Platinum – $100/month
- All Gold features
- 250 published articles
Unlimited- $200/month
- All Platinum features
- Unlimited Articles
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
2
We are aware that when you decide to get a Customer Support Software it’s vital not only to see how experts score it in their reviews, but also to check if the actual clients and enterprises that bought this software are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Helpman reviews across a vast array of social media sites. The data is then featured in a simple to understand way showing how many customers had positive and negative experience with Helpman. With that information available you will be equipped to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helpman?
Helpman integrates with the following business systems and applications:
- Google Analytics
- Intercom
- Segment
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