Helpman Review
What is Helpman?
Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website. Simple and straightforward, Helpman is so easy to use that many customer support teams love how they can easily create their knowledge base from the ground up as well as how quickly they can update its contents. End users have been reported to be very immensely satisfied with how fast and easy it is for them to find answers and discover new and more information.
The platform comes with a very clean and user-friendly editor that simplifies the creation of a new knowledge base or the maintenance of an existing one. Helpman supports copy-pasting of images and automatically saves all the information entered as you type them. It also offers support for multiple languages, making Helpman a very viable option for international companies and organizations that want to create their own knowledge bases.
Show MoreOverview of Helpman Benefits
Helpman is a platform that is designed for knowledge base creation and management and for that purpose alone. Unlike other help and support solutions that offer knowledge base building as one of their features, Helpman focuses solely on building knowledge bases, making it the best tool for the job.
For end users, a Helpman knowledge base speeds up their search for the right information they need to help them with their issues and questions. Navigation is fast and smooth thanks to its clean user interface and the search results provide the best articles as the system tolerates typos. Each search will yield all the best results based on the keywords entered by the user. All knowledge bases created using the Helpman platform are optimized for both mobile phones and tablets.
Screenshots are easy to update and replace, even on the fly. Users can tag outdated screenshots or copy and paste screenshot URL. The tool also comes with an analytics feature that allows users to access information such as search queries, feedback, and page views. Helpman lets them track their customers and monitor their activity, from what they are reading to the exact time and duration of their stay. Helpman also enables you to tag your VIP clients.
Helpman also offers customization options to make your knowledge base your own. Your knowledge base can be configured to display your logos as well as your favicons and other brandings. HTML and CSS can be configured to suit your specifications.
Show MoreOverview of Helpman Features
- Typo-tolerant instant search
- Clean user interface
- Mobile and tablet ready
- Copy-pasted images
- Auto-saved as you type
- Multilingual articles
- Update any screenshot on-the-fly
- Tag outdated screenshots
- Copy and paste screenshot URL
- Search queries
- Pageviews
- Feedbacks
- Track customers
- Customization
- Manage 301 redirect rules
- Edit meta titles/descriptions
- Edit URL slugs
- Serve your knowledge base from a subdirectory instead of a subdomain
- Self-managed canonical URLs
- Multiple Language Support
Helpman Position In Our Categories
Bearing in mind companies have distinctive business wants, it is only logical they abstain from preferring a one-size-fits-all, ideal system. Having said that, it is difficult to chance on such a software system even among well-known software products. The correct step to undertake would be to spell out the various vital functions which necessitate careful thought including key features, costing, skill aptitude of the employees, company size, etc. Thereafter, you should follow through your product research thoroughly. Go over these Helpman reviews and scrutinize each of the software options in your shortlist more closely. Such well-rounded product research ascertain you take out mismatched applications and choose the one which delivers all the aspects your company requires to achieve growth.
Position of Helpman in our main categories:
TOP
200
Helpman is one of the top 200 Customer Support Software products
If you are considering Helpman it might also be beneficial to investigate other subcategories of Customer Support Software listed in our base of B2B software reviews.
Enterprises have unique needs and requirements and no software solution can be perfect in such a condition. It is futile to try to find an ideal out-of-the-box software app that fulfills all your business requirements. The intelligent thing to do would be to customize the application for your unique requirements, employee skill levels, budget, and other factors. For these reasons, do not hasten and invest in well-publicized leading applications. Though these may be widely used, they may not be the best fit for your particular needs. Do your groundwork, investigate each short-listed application in detail, read a few Helpman Customer Support Software reviews, call the vendor for clarifications, and finally settle for the product that presents what you need.
How Much Does Helpman Cost?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
What are Helpman pricing details?
Helpman Pricing Plans:
Free Trial
Silver
$25/month
Gold
$50/month
Platinum
$100/month
Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Silver – $25/month
- Unlimited Users
- 20 Published Articles
- Email and Online Support
- Theme Editor
- Screenshots Manager
- Analytics
- Customers tracking
- Intercom Messenger integration
- Google Analytics tracking
- Custom domain
- Password-protected knowledge base
- URL redirects
Gold – $50/month
- All Silver features
- 100 published articles
Platinum – $100/month
- All Gold features
- 250 published articles
Unlimited- $200/month
- All Platinum features
- Unlimited Articles
User Satisfaction
Positive Social Media Mentions
14
Negative Social Media Mentions
2
We know that when you decide to get a Customer Support Software it’s vital not only to see how professionals rank it in their reviews, but also to discover if the real people and businesses that use these solutions are actually happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpman reviews across a vast range of social media sites. The information is then presented in a simple to digest way indicating how many customers had positive and negative experience with Helpman. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helpman?
Helpman integrates with the following business systems and applications:
- Google Analytics
- Intercom
- Segment
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