HelpSpot Review

HelpSpot help desk software is a powerful application that can be customized to form the backbone of any organization’s customer support. All its facets are easily configurable which means it’s a breeze to turn the solution into an integral part of your system and company.

Better still, the software gives you the freedom to store data on your own servers or keep it in the HelpSpot’s cloud. Its complete SaaS customer service application injects the power of a refined system while eliminating the fuss of managing your own servers. Whether you opt for the cloud-based or on-premises option, the pricing structure remains the same. Also, regardless of your subscription tier, you will enjoy the benefits of every single feature offered by HelpSpot.

No customer service platform would be thorough without self-service options. HelpSpot proves to be complete thanks to its support for high-level customizations and tools that help users create unique portals. It allows you to manage infinite groups, online self-service portals, and brands from one HelpSpot account at no extra cost. Each group can be assigned a distinctive portal, mailbox, design, and automation.

Another powerful feature is the email-to-ticket tool. This tool works in unison with HelpSpot’s unique IDs for each ticket enabling agents to optimize every interaction they have with your customer. It ensures each ticket has a clear owner making it easy to drive processing efficiency and instigate ultimate customer satisfaction.

HelpSpot facilitates the automation of response for the most common ticket interactions. Agents can also optimize the batch actions to update numerous tickets at once. This, coupled with the automated workflows keep your team focused on providing seamless customer experience instead of dealing with the ordinary, repetitive tasks.