HoduCC Review
What is HoduCC?
HoduCC contact center software from HoduSoft is a solution that offers a broad set of omnichannel support tools that help call centers build customer trust and loyalty. It offers multiple ways for agents to engage with the customer no matter what platform their client is on: voice, chat, SMS, video, social media, and email.
HoduCC’s VoIP-based solutions for inbound and outbound calls leverage the internet instead of the traditional public switched telephone network (PSTN). By utilizing the built-in webphone that’s powered by Google technology, there’s no need to buy hard phones or third-party softphones, making it a cost-effective solution for businesses. The solution is catered towards call centers of all sizes, from startups to service providers where customer support services are outsourced to.
With HoduCC, call center operations teams, support staff, and front-line agents can be more efficient and productive at handling customer call queues. The software is capable of intelligent dialing and routing, which can positively impact key call center metrics like call abandonment, hold time, and first call resolution.
HoduCC solutions are flexible enough to be deployed in a variety of customer environments ranging from travel, eCommerce, and healthcare industries to those in the insurance and transportation sectors.
Show MoreOverview of HoduCC Benefits
Handle large call volume with ease
HoduCC can accommodate more than 250 agents on one server and can handle over 1,000 calls at the same time.
With automatic call distribution, you can implement a system in place for routing inbound calls. For instance, calls can be transferred to agents with specialized skills to ensure that customers reach the right person for their concern. Customers can also opt to leave a voicemail or their phone numbers for the next available representative to give them a callback. This not only reduces abandoned calls but also prevents long hold times, which can make customers frustrated by the time they talk to an agent.
Improve agent utilization and productivity
Your outbound team can get a boost in their campaigns through HoduCC’s auto and predictive dialing capabilities. Auto dialing pulls leads from your database or integrated CRM and connects the call only once it detects a human voice on the other end of the line.
Predictive dialing lets you know the ideal times to call your leads as well as your agents’ average call length. It also automatically dials the next number, increasing your calls-per-agent metric. All this information is stored in an easy-to-use real-time dashboard, which is customizable according to your organization’s needs.
Provide multiple touchpoints in the customer journey
Your organization can implement an omnichannel support strategy with HoduCC. This way, your customers can reach out to you on their preferred platform.
Whether they’re visiting your website for the first time or posting about your company on social media, HoduCC has an array of tools that allows you to meet customer expectations. Respond to queries in real-time through live chat or video call to drive improvements in customer satisfaction. You can also contact customers even beyond business hours with email support.
Show MoreOverview of HoduCC Features
- Auto Dialing
- Predictive Dialing
- Automatic Call Distribution
- Skill-Based Routing
- Built-in Webphone with Google Technology
- CRM Integration with Zoho
- Browser-Based Video Calling
- Social Media Scheduling & Monitoring
- Email Support
- Live Chat Support
Awards & Quality Certificates
HoduCC Position In Our Categories
Because businesses have distinctive business-related needs, it is only sensible they steer clear of seeking a one-size-fits-all, ideal software solution. Still, it is hard to chance on such a software product even among branded software solutions. The logical step to undertake is to take note of the several chief aspects that entail deliberation such as critical features, budget, skill aptitude of staff members, company size, etc. After which, you must conduct your research systematically. Have a look at these HoduCC analyses and check out the other software options in your shortlist in detail. Such comprehensive research can make sure you steer clear of poorly fit applications and buy the system which has all the tools your company requires.
Position of HoduCC in our main categories:
Each business has its own characteristics, and can call for a special Call Center Software solution that will be designed for their company size, type of customers and staff and even particular industry they support. It's not wise to count on getting a perfect services that will work for every business regardless of their history is. It may be a good idea to read a few HoduCC Call Center Software reviews first and even then you should pay attention to what the service is supposed to do for your business and your workers. Do you need an easy and straightforward service with just essential features? Will you really make use of the complex functionalities needed by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid software that will fit your budget.
How Much Does HoduCC Cost?
HoduCC Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are HoduCC pricing details?
HoduCC Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
User Satisfaction
Positive Social Media Mentions
110
Negative Social Media Mentions
10
We are aware that when you decide to buy a Call Center Software it’s important not only to see how experts rank it in their reviews, but also to find out if the real clients and enterprises that use this software are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and HoduCC reviews across a vast range of social media sites. The data is then featured in an easy to understand way revealing how many customers had positive and negative experience with HoduCC. With that information available you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Linux
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HoduCC?
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
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