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INSTANT Insight Review

INSTANT Insight
Our score: 7.0 User satisfaction: 94%

What is INSTANT Insight?

INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.

INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.

You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.

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Overview of INSTANT Insight Benefits

Here are some of the benefits commonly associated to using INSTANT Insight:

Native tablet app

INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.

Instant Satisfaction Score (ISS)

You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.

Anytime, anywhere … in a few minutes

Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.

Motivate your teams

Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.

Generate more revenue

Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.

Enhance your reputation

More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.

Save money

Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.

Train and engage your teams

Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.

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Overview of INSTANT Insight Features

  • Full native tablet app for Android
  • Trend analysis
  • Sentiment analysis
  • Dashboard
  • Analytics
  • Action management
  • Survey displayed in two simultaneous languages
  • Real-time data processing
  • Professionally designed survey questions
  • Open web API supporting XML/JSON
  • Offline mode with automatic synchronization
  • Multiple survey languages supported (English, French, Japanese, German, Chinese)
  • Full UNICODE (supports Asian and Cyrillic languages)

INSTANT Insight Position In Our Categories

Keeping in mind businesses have specific business-related demands, it is only logical that they avoid adopting an all-encompassing, ”best” business program. At any rate, it would be almost impossible to pinpoint such an app even among branded software solutions. The practicable step to undertake should be to shortlist the various significant factors which need deliberation including essential features, packages, technical skill aptitude of staff members, organizational size, etc. The second step is, you must perform your product research comprehensively. Read some INSTANT Insight analyses and explore the other software programs in your list in detail. Such detailed research ensure you circumvent unsuitable applications and subscribe to the system that includes all the features your business requires.

Position of INSTANT Insight in our main categories:

TOP 200

INSTANT Insight is one of the top 200 Customer Experience Management Software products

If you are considering INSTANT Insight it could also be a good idea to check out other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.

Each organization has different requirements and needs a software that can be customized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no system can provide perfect tools out-of-the-box. When you look for a software system, first be sure what you require it for. Read some INSTANT Insight Customer Experience Management Software reviews and ask yourself do you need basic features or do you need advanced functionality? Are there any industry-specific features that you are seeking? Obtain the answers to these queries to assist your search. There are multiple aspects that you need to mull over and these include your finances, particular business requirements, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that presents all that you want to improve your company efficiency and productivity.

How Much Does INSTANT Insight Cost?

INSTANT Insight Pricing Plans:

Free Trial

INSTANT Insight

Free

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What are INSTANT Insight pricing details?

INSTANT Insight Pricing Plans:

Free Trial

INSTANT Insight

Free

INSTANT Insight is a free Android app that can be downloaded from Google Play.

User Satisfaction

Positive Social Media Mentions 103
Negative Social Media Mentions 6

We are aware that when you make a decision to buy a Customer Experience Management Software it’s important not only to learn how experts score it in their reviews, but also to find out whether the actual clients and companies that bought these solutions are indeed content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and INSTANT Insight reviews across a broad range of social media sites. The information is then presented in an easy to digest way indicating how many clients had positive and negative experience with INSTANT Insight. With that information available you should be ready to make an informed purchasing choice that you won’t regret.

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Technical details

Devices Supported

  • Android
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for INSTANT Insight?

INSTANT Insight offers an open web API supporting XML/JSON.

INSTANT Insight User Reviews

INSTANT Insight average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

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The most favorable review

Anonymous Reviewer

PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

Reviewed 4 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

Reviewed 4 years ago

Read full review >

More reviews from 2 actual users:

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Very satisfied with this system!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.08.2021 Company Size: 51-100 Employees Industry: Hospitality

PROS: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.

CONS: none

What do you think about this review?

Great Poor

Very satisfied by this kiosk customer satisfaction survey system which I recommend

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.05.2021 Company Size: More than 100 Employees Industry: Hospitality

PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

What do you think about this review?

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INSTANT Insight user reviews

Very satisfied with this system!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.08.2021 Company Size: 51-100 Employees Industry: Hospitality

Very satisfied by this kiosk customer satisfaction survey system which I recommend

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.05.2021 Company Size: More than 100 Employees Industry: Hospitality
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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