INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.
INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.
You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.
Show MoreHere are some of the benefits commonly associated to using INSTANT Insight:
Native tablet app
INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.
Instant Satisfaction Score (ISS)
You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.
Anytime, anywhere … in a few minutes
Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.
Motivate your teams
Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.
Generate more revenue
Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.
Enhance your reputation
More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.
Save money
Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.
Train and engage your teams
Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.
Show MoreSince companies have distinctive business requirements, it is wise they abstain from settling on a one-size-fits-all, ”best” business program. Be that as it may, it would be difficult to try to stumble on such a software solution even among branded software products. The reasonable step to do is to write the different chief factors which entail examination such as major features, pricing, technical skill levels of staff, company size, etc. Thereafter, you must do the research through and through. Read some of these INSTANT Insight analyses and scrutinize the other software options in your list more closely. Such detailed research guarantees you weed out poorly fit software products and choose the system that includes all the function your business requires for success.
Position of INSTANT Insight in our main categories:
INSTANT Insight is one of the top 200 Customer Experience Management Software products
If you are interested in INSTANT Insight it might also be sensible to analyze other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.
Every enterprise has its own characteristics, and can need a special Customer Experience Management Software solution that will be adjusted to their business size, type of customers and staff and even individual industry they support. It's not wise to count on getting an ideal app that is going to work for each business no matter what their history is. It may be a good idea to read a few INSTANT Insight Customer Experience Management Software reviews first and even then you should remember what the service is intended to do for your business and your employees. Do you need a simple and intuitive app with only basic functions? Will you actually use the complex functionalities required by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to get a solid app that will fit your budget.
INSTANT Insight Pricing Plans:
Free
INSTANT Insight Pricing Plans:
Free Trial
INSTANT Insight
Free
INSTANT Insight is a free Android app that can be downloaded from Google Play.
We realize that when you choose to purchase a Customer Experience Management Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out if the actual clients and businesses that bought these solutions are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and INSTANT Insight reviews across a vast array of social media sites. The information is then featured in an easy to digest format indicating how many people had positive and negative experience with INSTANT Insight. With that information available you should be equipped to make an informed purchasing decision that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
INSTANT Insight offers an open web API supporting XML/JSON.
INSTANT Insight average rating:
Overall impression
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Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
The least favorable review
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
More reviews from 2 actual users:
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Very satisfied with this system!
Read full review >Overall impression
Customer Support
Value for Money
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PROS: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.
CONS: none
Very satisfied by this kiosk customer satisfaction survey system which I recommend
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
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Very satisfied with this system!
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Customer Support
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Very satisfied by this kiosk customer satisfaction survey system which I recommend
Read full review >Overall impression
Customer Support
Value for Money
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