INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.
INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.
You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.
Show MoreHere are some of the benefits commonly associated to using INSTANT Insight:
Native tablet app
INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.
Instant Satisfaction Score (ISS)
You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.
Anytime, anywhere … in a few minutes
Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.
Motivate your teams
Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.
Generate more revenue
Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.
Enhance your reputation
More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.
Save money
Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.
Train and engage your teams
Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.
Show MoreKeeping in mind businesses have specific business-related demands, it is only logical that they avoid adopting an all-encompassing, ”best” business program. At any rate, it would be almost impossible to pinpoint such an app even among branded software solutions. The practicable step to undertake should be to shortlist the various significant factors which need deliberation including essential features, packages, technical skill aptitude of staff members, organizational size, etc. The second step is, you must perform your product research comprehensively. Read some INSTANT Insight analyses and explore the other software programs in your list in detail. Such detailed research ensure you circumvent unsuitable applications and subscribe to the system that includes all the features your business requires.
Position of INSTANT Insight in our main categories:
INSTANT Insight is one of the top 200 Customer Experience Management Software products
If you are considering INSTANT Insight it could also be a good idea to check out other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.
Each organization has different requirements and needs a software that can be customized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no system can provide perfect tools out-of-the-box. When you look for a software system, first be sure what you require it for. Read some INSTANT Insight Customer Experience Management Software reviews and ask yourself do you need basic features or do you need advanced functionality? Are there any industry-specific features that you are seeking? Obtain the answers to these queries to assist your search. There are multiple aspects that you need to mull over and these include your finances, particular business requirements, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that presents all that you want to improve your company efficiency and productivity.
INSTANT Insight Pricing Plans:
Free
INSTANT Insight Pricing Plans:
Free Trial
INSTANT Insight
Free
INSTANT Insight is a free Android app that can be downloaded from Google Play.
We are aware that when you make a decision to buy a Customer Experience Management Software it’s important not only to learn how experts score it in their reviews, but also to find out whether the actual clients and companies that bought these solutions are indeed content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and INSTANT Insight reviews across a broad range of social media sites. The information is then presented in an easy to digest way indicating how many clients had positive and negative experience with INSTANT Insight. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Devices Supported
Deployment
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Pricing Model
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INSTANT Insight offers an open web API supporting XML/JSON.
INSTANT Insight average rating:
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Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
The least favorable review
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
More reviews from 2 actual users:
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Very satisfied with this system!
Read full review >Overall impression
Customer Support
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PROS: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.
CONS: none
Very satisfied by this kiosk customer satisfaction survey system which I recommend
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
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Very satisfied with this system!
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Customer Support
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Very satisfied by this kiosk customer satisfaction survey system which I recommend
Read full review >Overall impression
Customer Support
Value for Money
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