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KnowledgeOwl Review
What is KnowledgeOwl?
KnowledgeOwl is a simple and straightforward knowledge base and authoring tool that doesn’t require its users to have advanced coding expertise. The platform helps users create professionally designed knowledge base websites without the help of designers and developers.
With KnowledgeOwl, users can easily craft online manuals, handbooks, knowledge bases, portals, user guides, help sites, software documentation, and more. The system simplifies the creation of knowledge base as well as the management of FAQs for websites and application to steer sales upward. KnowledgeOwl is also an ideal application to give end customers intuitive self-service help sites with powerful search engines.
The application is widely used in a variety of industries, such as education, retail, software development, and many others.
Show MoreOverview of KnowledgeOwl Benefits
KnowledgeOwl is a knowledge base and helpful authoring tool that doesn’t require any coding knowledge. Write content just like you would in Microsoft Word using our full-featured rich text editor. You can create a beautiful, modern knowledge base website without developers or designers. KnowledgeOwl has a variety of prebuilt themes and layouts, but they can help design and customize your site free of charge. KnowledgeOwl is 100% web-based so there is nothing to download or install. Use it with any modern web browser.
Brand your knowledge base with your own logo, colors, styles, and domains. Create a website that completely matches your brand with no reference to KnowledgeOwl. You get complete control over the HTML, CSS, and JavaScript so you can make your site look and function however you want. Basically anything you can do on a website you can do inside KnowledgeOwl. The system offers an open API so you can build your own integrations to push information into and pull information out of your KnowledgeOwl account.
With KnowledgeOwl, you can download your individual articles to PDF as well as create a full or customized PDF download of your entire knowledge base or sections within it. You can also share and sync articles between categories and knowledge bases, allowing the same content to appear in multiple places.
KnowledgeOwl practices customer-driven development, so pretty much all the features and functionality you see are based on customer feedback. As a customer, you can help drive the development of the product.
Show MoreOverview of KnowledgeOwl Features
- FAQ database
- Customer self-service
- Internal knowledge base
- Centralized and search-enabled repository
- Table of content
- File upload
- Customizable homepages
- Content/Contextual help
- WYSIWYG and source editors
- Drag-and-drop reordering
- Media embedding
- Customizable permalinks
- Prebuilt templates
- Multiple authors
- Shared authoring
- User roles and permissions
- Article versioning
- Reusable snippets library
- Behavioral analytics
- Global traffic analytics
- Reporting
- Video help callouts
- Integrations
Awards & Quality Certificates
KnowledgeOwl Position In Our Categories
Knowing that businesses have special business wants, it is logical that they avoid settling on an all-in-one, ”best” software product. Regardless, it is almost impossible to pinpoint such an app even among recognizable software products. The reasonable step to do should be to set down the different vital factors which merit investigation like critical features, plans, technical skill aptitude of staff, company size, etc. Thereafter, you must do the research through and through. Read some KnowledgeOwl analyses and scrutinize the other applications in your shortlist more closely. Such all-encompassing research guarantee you drop unsuitable software solutions and buy the system which meets all the aspects your business requires for success.
Position of KnowledgeOwl in our main categories:
TOP
200
KnowledgeOwl is one of the top 200 Customer Support Software products
TOP
50
KnowledgeOwl is one of the 50 Knowledge Management Software products
If you are interested in KnowledgeOwl it may also be a good idea to check out other subcategories of Customer Support Software gathered in our database of B2B software reviews.
Organizations have diverse needs and requirements and no software solution can be perfect in such a scenario. It is useless to try to find a perfect off-the-shelf software product that meets all your business wants. The intelligent thing to do would be to customize the system for your special needs, worker skill levels, finances, and other factors. For these reasons, do not hurry and invest in well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your particular wants. Do your groundwork, check out each short-listed system in detail, read a few KnowledgeOwl Customer Support Software reviews, call the maker for explanations, and finally choose the product that provides what you need.
How Much Does KnowledgeOwl Cost?
KnowledgeOwl Pricing Plans:
Free Trial
Base Plan
$49/month
Additional Knowledge Base
$30/month
Additional User
$20 user/month
What are KnowledgeOwl pricing details?
KnowledgeOwl Pricing Plans:
Free Trial
Base Plan
$49/month
Additional Knowledge Base
$30/month
Additional User
$20 user/month
KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:
Base Plan – $49/month
- 1 Knowledge Base
- 1 User
- Unlimited Readers
- All Features
Additional Knowledge Base – $30/month
Additional User – $20 user/month
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Customer Support Software it’s important not only to find out how experts rank it in their reviews, but also to discover whether the real clients and companies that bought this software are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KnowledgeOwl reviews across a wide range of social media sites. The data is then featured in a simple to understand format showing how many users had positive and negative experience with KnowledgeOwl. With that information at your disposal you should be ready to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for KnowledgeOwl?
KnowledgeOwl integrates with the following business systems and applications:
- Single Sign On
- Salesforce
- Active Directory
- Okta
- Google Apps
- Zendesk
- Help Scout
- Freshdesk
- Kayako
- Google Analytics
- MixPanel
- Hotjar
- SnapEngage
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