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KnowledgeOwl Review

KnowledgeOwl
Our score: 8.0 User satisfaction: 97%

What is KnowledgeOwl?

KnowledgeOwl is a simple and straightforward knowledge base and authoring tool that doesn’t require its users to have advanced coding expertise. The platform helps users create professionally designed knowledge base websites without the help of designers and developers.

With KnowledgeOwl, users can easily craft online manuals, handbooks, knowledge bases, portals, user guides, help sites, software documentation, and more. The system simplifies the creation of knowledge base as well as the management of FAQs for websites and application to steer sales upward. KnowledgeOwl is also an ideal application to give end customers intuitive self-service help sites with powerful search engines.

The application is widely used in a variety of industries, such as education, retail, software development, and many others.

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Overview of KnowledgeOwl Benefits

KnowledgeOwl is a knowledge base and helpful authoring tool that doesn’t require any coding knowledge. Write content just like you would in Microsoft Word using our full-featured rich text editor. You can create a beautiful, modern knowledge base website without developers or designers. KnowledgeOwl has a variety of prebuilt themes and layouts, but they can help design and customize your site free of charge. KnowledgeOwl is 100% web-based so there is nothing to download or install. Use it with any modern web browser.

Brand your knowledge base with your own logo, colors, styles, and domains. Create a website that completely matches your brand with no reference to KnowledgeOwl. You get complete control over the HTML, CSS, and JavaScript so you can make your site look and function however you want. Basically anything you can do on a website you can do inside KnowledgeOwl. The system offers an open API so you can build your own integrations to push information into and pull information out of your KnowledgeOwl account.

With KnowledgeOwl, you can download your individual articles to PDF as well as create a full or customized PDF download of your entire knowledge base or sections within it. You can also share and sync articles between categories and knowledge bases, allowing the same content to appear in multiple places.

KnowledgeOwl practices customer-driven development, so pretty much all the features and functionality you see are based on customer feedback. As a customer, you can help drive the development of the product.

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Overview of KnowledgeOwl Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Awards & Quality Certificates

KnowledgeOwl Position In Our Categories

Since businesses have their own business-related needs, it is prudent they avoid deciding on an all-encompassing, ”best” business program. Nonetheless, it would be hard to chance on such an app even among well-known software solutions. The practicable thing to do should be to jot down the varied key aspects which require scrutiny such as critical features, budget, skill aptitude of staff, business size, etc. Thereafter, you should do your product research thoroughly. Have a look at some of these KnowledgeOwl evaluations and look into the other software programs in your shortlist in detail. Such all-encompassing product research ensure you drop unfit apps and subscribe to the one that offers all the features your company requires.

Position of KnowledgeOwl in our main categories:

TOP 200

KnowledgeOwl is one of the top 200 Customer Support Software products

TOP 50

KnowledgeOwl is one of the 50 Knowledge Management Software products

If you are interested in KnowledgeOwl it might also be sensible to analyze other subcategories of Customer Support Software gathered in our database of SaaS software reviews.

Every company has different wants and needs an application that can be customized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you search a software product, first be sure what you need it for. Read some KnowledgeOwl Customer Support Software reviews and ask yourself do you desire basic features or do you want sophisticated tools? Are there any industry-specific tools that you are looking for? Find the answers to these questions to aid your search. There are multiple factors that you need to consider and these include your finances, specific business requirements, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that presents all that you want to improve your company competence and productivity.

How Much Does KnowledgeOwl Cost?

KnowledgeOwl Pricing Plans:

Free Trial

Base Plan

$49/month

Additional Knowledge Base

$30/month

Additional User

$20 user/month

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What are KnowledgeOwl pricing details?

KnowledgeOwl Pricing Plans:

Free Trial

Base Plan

$49/month

Additional Knowledge Base

$30/month

Additional User

$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you decide to buy a Customer Support Software it’s vital not only to learn how experts score it in their reviews, but also to find out whether the actual users and companies that use it are genuinely happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KnowledgeOwl reviews across a vast range of social media sites. The information is then displayed in an easy to understand format revealing how many users had positive and negative experience with KnowledgeOwl. With that information at hand you should be ready to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for KnowledgeOwl?

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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