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Mojo Helpdesk Review
What is Mojo Helpdesk?
Mojo Helpdesk is a hosted ticket tracking/on-demand help desk service that allows companies and businesses to centralize, assign and monitor user tech and customer requests, as well as internal tasks within the organization. With this service, users and customers can quickly submit their requests through email into a help desk or just directly using a web interface.
Mojo Helpdesk is a perfect application for customer support and internal task tracking where requests, whether they are internal or external, are centralized and assorted into a user-friendly web interface and then quickly assigned to helpdesk team agents for processing. All helpdesk messages that are sent to users and customers are recorded in a discussion-like thread.
Use Mojo Helpdesk to monitor customer and tech support requests, manage internal tasks, or for anything that must not fall through the cracks. Mojo monitors requests until they get done.
Show MoreOverview of Mojo Helpdesk Benefits
A simple helpdesk app with a “Google-like” interface, Mojo Helpdesk is a customer and internal support helpdesk that is fully integrated with Google Apps. One single-sign on from your Google Apps account and you can quickly use the app.
Your internal and external communication gets streamlined and automated with this helpdesk application that lets you centralize, track, and assign user requests.
Customer requests, or even internal requests from within your organizations, can now be seen and tracked in a single view. You can easily create tickets for the requests either through email or web. Managing tickets will be more comfortable and easier as you do it right from your inbox using the application’s clever email integration.
With Mojo Helpdesk, you can keep your computer’s clutter to a minimum. It stores and organizes ticket histories for you. You will never lose track of another request again. The application’s text-based search tool will help you look for everything you need.
Ticket forms are easily customized depending on your business needs. Add as many fields as you want.
It also lets you use your own domain for the helpdesk. Mojo Helpdesk also has built-in customer satisfaction ratings to let you track user satisfaction as well as response times.
Show MoreOverview of Mojo Helpdesk Features
- Customizable Ticket Forms
- API Access
- Built-in Performance Tracking
- SSL 256-bit Data Encryption
- Use your own Custom Domain
- Time Saving Automations
- Integration with Google Apps
- Full Email Integration
- Built In Reports
- Importing and Exporting Enabled
- Web-based Customer Portal
- Incorporate SLA Targets
- It’s an web based application, so no need to install any other software to use Mojo Helpdesk
- Easy ticket creation from web or email
- Automatic case routing base on ticket category
- Customer satisfaction ratings
- Ticket centralization and management
- Web-based customer portal for users
- Easy assignment of requests to your staff
- Real-time reporting
- Automations
- Service levels
- Powerful search
- Single Sign up
- API integration with SOAP and XML
- Help desk activity reporting
- Written in Ruby on Rails and Ajax
- Linux, Mysql and Apache supported Backend
- Better tracking of customer satisfaction
- Better monitoring of time spent on tickets
- Easy data import and export
How Much Does Mojo Helpdesk Cost?
Mojo Helpdesk Pricing Plans:
Free Trial
Plus
$24/month
Business
$49/month
Enterprise
$99/month
Enterprise Plus
$149/month
What are Mojo Helpdesk pricing details?
Mojo Helpdesk Pricing Plans:
Free Trial
Plus
$24/month
Business
$49/month
Enterprise
$99/month
Enterprise Plus
$149/month
Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:
Plus: $24/month
- As low as $2 per agent/month
- Agents: 15
- Unlimited tickets
- Automation: 5
- Daily API Limit: 5000
- File Uploads: 500 MB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 3
Business: $49/month
- Unlimited agents
- Unlimited tickets
- Automation: 10
- Daily API Limit: 10000
- File Uploads: 3 GB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 6
- Secure 256-bit SSL Encryption
Enterprise: $99/month
- The most popular plan
- Unlimited agents
- Unlimited tickets
- Automation: 20
- Daily API Limit: 20000
- File Uploads: 100 GB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 11
- Secure 256-bit SSL Encryption
- Custom Branding
- Time Tracking
- Purchase Order & Paper Invoice
- Unlimited Phone Support
Enterprise Plus: $149/month
- The most popular plan
- Automations: 50
- Daily API Limit: 35000
- File Uploads: 1 TB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 99
- Secure 256-bit SSL Encryption
- Custom Branding
- Time Tracking
- Purchase Order & Paper Invoice
- Unlimited Phone Support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Help Desk Software it’s important not only to find out how professionals rank it in their reviews, but also to discover if the real users and companies that bought it are actually happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Mojo Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to understand way indicating how many users had positive and negative experience with Mojo Helpdesk. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Mojo Helpdesk?
- Google Apps
- Mojo Helpdesk API
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