PlayVox Review
What is PlayVox?
PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.
At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.
Show MoreOverview of PlayVox Benefits
Measurement and evaluation are the first steps involved in improving any process, and this software allows evaluating agent-to-customer interactions across all channels, including live chat, calls, email and social media. Content can be distributed in minutes for enhanced learning, while quizzes and courses can also easily be created to keep the support staff up to date.
The performance of agents and team leaders can be viewed at a single place, thanks to the easy-to-use interface, allowing management to see how the team is performing. It also allows sending digital gift cards in recognition of employee accomplishments to keep the teams motivated and supports over 240 big names, including Amazon, Nike and Starbucks.
To keep the employee morale boosted and transform them into an engaged community, PlayVox allows sharing accomplishments using badges and karma points. Collection and analysis of employee surveys have been made easier, which allows management to review and gain thoughtful insight at a glance. It provides a single hub to analyze performance, coaching, training, quality, employee engagement and most importantly customer experience.
The Team Communications features allow support staff and team leaders to connect, engage and work more efficiently across the organization for a better customer experience. Operational excellence, consistency, better service and customer loyalty remain the four basic pillars of the software, which is trusted by industry giants including Google and Microsoft XBOX ONE. It also comes with connectors for major software like Salesforce, Zendesk and Five9.
Show MoreOverview of PlayVox Features
- Quality Assurance
- Phone calls, live chat, email and social media support
- Performance analysis
- Training and coaching
- Reward and recognition system
- Team communication
- Surveys
- Analytics
- Eliminates spreadsheets and need for multiple software
- Connectors for better integration and Rest based Open API
- iOS App
PlayVox Position In Our Categories
Since companies have distinct business-related requirements, it is only wise they avoid buying a one-size-fits-all, “perfect” business program. Be that as it may, it is hard to try to come across such a software product even among well-known software products. The right step to do would be to shortlist the varied vital aspects that need careful thought like major features, pricing, skill ability of staff, organizational size, etc. After which, you must follow through your research thoroughly. Read some PlayVox evaluations and check out the other software options in your shortlist more closely. Such well-rounded research ascertains you steer clear of unsuitable applications and select the system that delivers all the benefits your company requires.
Position of PlayVox in our main categories:
TOP
100
PlayVox is one of the top 100 Customer Support Software products
TOP
20
PlayVox Gamification Platforms tools
Each enterprise is different, and might require a special Customer Support Software solution that will be designed for their company size, type of clients and staff and even particular industry they support. It's not wise to count on getting an ideal services that is going to be suitable for each business no matter what their history is. It may be a good idea to read a few PlayVox Customer Support Software reviews first and even then you should keep in mind what the software is intended to do for your company and your workers. Do you need a simple and intuitive service with just essential features? Will you actually make use of the complex functionalities needed by pros and large enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid solution that will match your budget.
How Much Does PlayVox Cost?
PlayVox Pricing Plans:
Free Trial
QA Standard
$25/user/month + one-time onboarding fee
QA Pro
$35/user/month + one-time onboarding fee
QA Enterprise
$45/user/month + one-time onboarding fee
What are PlayVox pricing details?
PlayVox Pricing Plans:
Free Trial
QA Standard
$25/user/month + one-time onboarding fee
QA Pro
$35/user/month + one-time onboarding fee
QA Enterprise
$45/user/month + one-time onboarding fee
These are the plans, SMB and enterprise pricing details of PlayVox:
QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee
- QA Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Pro: $35/user/month + $5,000 one-time onboarding fee
- 1 Add-On
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Enterprise: $45/user/month + $7,000 one-time onboarding fee
- SSO/Active Directory
- Logical Firewall
- Multi-site/tenant management
- All Add-Ons
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
3
We know that when you make a decision to get a Customer Support Software it’s crucial not only to find out how professionals score it in their reviews, but also to discover if the actual users and businesses that use these solutions are indeed happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and PlayVox reviews across a broad range of social media sites. The information is then displayed in a simple to digest form indicating how many people had positive and negative experience with PlayVox. With that information available you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PlayVox?
PlayVox integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Five9
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