PlayVox Review
What is PlayVox?
PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.
At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.
Show MoreOverview of PlayVox Benefits
Measurement and evaluation are the first steps involved in improving any process, and this software allows evaluating agent-to-customer interactions across all channels, including live chat, calls, email and social media. Content can be distributed in minutes for enhanced learning, while quizzes and courses can also easily be created to keep the support staff up to date.
The performance of agents and team leaders can be viewed at a single place, thanks to the easy-to-use interface, allowing management to see how the team is performing. It also allows sending digital gift cards in recognition of employee accomplishments to keep the teams motivated and supports over 240 big names, including Amazon, Nike and Starbucks.
To keep the employee morale boosted and transform them into an engaged community, PlayVox allows sharing accomplishments using badges and karma points. Collection and analysis of employee surveys have been made easier, which allows management to review and gain thoughtful insight at a glance. It provides a single hub to analyze performance, coaching, training, quality, employee engagement and most importantly customer experience.
The Team Communications features allow support staff and team leaders to connect, engage and work more efficiently across the organization for a better customer experience. Operational excellence, consistency, better service and customer loyalty remain the four basic pillars of the software, which is trusted by industry giants including Google and Microsoft XBOX ONE. It also comes with connectors for major software like Salesforce, Zendesk and Five9.
Show MoreOverview of PlayVox Features
- Quality Assurance
- Phone calls, live chat, email and social media support
- Performance analysis
- Training and coaching
- Reward and recognition system
- Team communication
- Surveys
- Analytics
- Eliminates spreadsheets and need for multiple software
- Connectors for better integration and Rest based Open API
- iOS App
PlayVox Position In Our Categories
Knowing that companies have particular business-related demands, it is reasonable they steer clear of adopting an all-in-one, “perfect” business program. Nonetheless, it would be futile to try to pinpoint such a software solution even among recognizable software solutions. The sensible thing to undertake should be to list the varied significant factors which call for a analysis including important features, costing, technical skill aptitude of staff, company size, etc. After which, you must follow through the research thoroughly. Browse through some PlayVox reviews and scrutinize the other applications in your shortlist in detail. Such all-encompassing product investigation can make sure you keep away from unsuitable applications and select the system that meets all the tools your company requires to achieve growth.
Position of PlayVox in our main categories:
TOP
100
PlayVox is one of the top 100 Customer Support Software products
TOP
20
PlayVox Gamification Platforms products
Every enterprise has different needs and needs a system that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you try to find a software app, first be sure what you require it for. Read some PlayVox Customer Support Software reviews and ask yourself do you desire basic functionality or do you require sophisticated functionality? Are there any industry-specific tools that you are searching for? Find the answers to these queries to assist your search. There are lots of elements that you need to mull over and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that presents all that you require to enhance your company efficiency and productivity.
How Much Does PlayVox Cost?
PlayVox Pricing Plans:
Free Trial
QA Standard
$25/user/month + one-time onboarding fee
QA Pro
$35/user/month + one-time onboarding fee
QA Enterprise
$45/user/month + one-time onboarding fee
What are PlayVox pricing details?
PlayVox Pricing Plans:
Free Trial
QA Standard
$25/user/month + one-time onboarding fee
QA Pro
$35/user/month + one-time onboarding fee
QA Enterprise
$45/user/month + one-time onboarding fee
These are the plans, SMB and enterprise pricing details of PlayVox:
QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee
- QA Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Pro: $35/user/month + $5,000 one-time onboarding fee
- 1 Add-On
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Enterprise: $45/user/month + $7,000 one-time onboarding fee
- SSO/Active Directory
- Logical Firewall
- Multi-site/tenant management
- All Add-Ons
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
3
We are aware that when you make a decision to buy a Customer Support Software it’s important not only to see how professionals evaluate it in their reviews, but also to find out if the real users and businesses that bought this software are genuinely satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and PlayVox reviews across a wide range of social media sites. The data is then displayed in a simple to digest way revealing how many customers had positive and negative experience with PlayVox. With that information available you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PlayVox?
PlayVox integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Five9
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