PlayVox Review
What is PlayVox?
PlayVox is a top-quality monitoring software for live chat, email and phone, which helps businesses analyze how the customer support staff interacts with actual customers. It aims to enhance performance and customer experience, and claims to help create a QA monitoring program in just five minutes. Customer interactions can be analyzed in all channels for a robust evaluation of coaching and motivation.
At the same time, PlayVox also helps businesses train their customer support staff for better performance and improved customer experience. The software eliminates the old-school method of using spreadsheets for quality assurance and claims that it’s possible to run a call center operation without multiple platforms and software, and complex downloads and installations. That’s the simplifying power of PlayVox: it takes a unified and holistic approach towards managing a call center workforce, and it combines best-of-a-kind features into all-in-one solutions to scale quality monitoring programs.
Show MoreOverview of PlayVox Benefits
Measurement and evaluation are the first steps involved in improving any process, and this software allows evaluating agent-to-customer interactions across all channels, including live chat, calls, email and social media. Content can be distributed in minutes for enhanced learning, while quizzes and courses can also easily be created to keep the support staff up to date.
The performance of agents and team leaders can be viewed at a single place, thanks to the easy-to-use interface, allowing management to see how the team is performing. It also allows sending digital gift cards in recognition of employee accomplishments to keep the teams motivated and supports over 240 big names, including Amazon, Nike and Starbucks.
To keep the employee morale boosted and transform them into an engaged community, PlayVox allows sharing accomplishments using badges and karma points. Collection and analysis of employee surveys have been made easier, which allows management to review and gain thoughtful insight at a glance. It provides a single hub to analyze performance, coaching, training, quality, employee engagement and most importantly customer experience.
The Team Communications features allow support staff and team leaders to connect, engage and work more efficiently across the organization for a better customer experience. Operational excellence, consistency, better service and customer loyalty remain the four basic pillars of the software, which is trusted by industry giants including Google and Microsoft XBOX ONE. It also comes with connectors for major software like Salesforce, Zendesk and Five9.
Show MoreOverview of PlayVox Features
- Quality Assurance
- Phone calls, live chat, email and social media support
- Performance analysis
- Training and coaching
- Reward and recognition system
- Team communication
- Surveys
- Analytics
- Eliminates spreadsheets and need for multiple software
- Connectors for better integration and Rest based Open API
- iOS App
PlayVox Position In Our Categories
Because companies have their own business requirements, it is sensible they avoid subscribing to a one-size-fits-all, “perfect” business application. Having said that, it is difficult to try to find such an app even among widely used software products. The right thing to undertake can be to shortlist the numerous critical functions that entail investigation like key features, price terms, skill levels of staff, company size, etc. Next, you must follow through your research fully. Browse through some of these PlayVox evaluations and look over each of the solutions in your list more closely. Such detailed product research ascertain you take out poorly fit apps and buy the one that has all the benefits your business requires for optimal results.
Position of PlayVox in our main categories:
TOP
100
PlayVox is one of the top 100 Customer Support Software products
TOP
20
PlayVox Gamification Platforms systems
It is important to realize that almost no software in the Customer Support Software category is an ideal solution that can match all the requirements of different business types, sizes and industries. It may be a good idea to read a few PlayVox Customer Support Software reviews first as specific solutions can excel just in a very narrow group of applications or be designed with a very specific industry in mind. Others can function with a goal of being easy and intuitive and consequently lack complicated functionalities welcomed by more experienced users. There are also services that support a wide group of users and provide a complex feature set, however that usually comes at a higher price of such a software. Ensure you're aware of your requirements so that you select a software that offers exactly the features you search for.
How Much Does PlayVox Cost?
PlayVox Pricing Plans:
Free Trial
QA Standard
$25/user/month + one-time onboarding fee
QA Pro
$35/user/month + one-time onboarding fee
QA Enterprise
$45/user/month + one-time onboarding fee
What are PlayVox pricing details?
PlayVox Pricing Plans:
Free Trial
QA Standard
$25/user/month + one-time onboarding fee
QA Pro
$35/user/month + one-time onboarding fee
QA Enterprise
$45/user/month + one-time onboarding fee
These are the plans, SMB and enterprise pricing details of PlayVox:
QA Standard: $25/user/month (billed annually) + $3,000 one-time onboarding fee
- QA Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Pro: $35/user/month + $5,000 one-time onboarding fee
- 1 Add-On
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
QA Enterprise: $45/user/month + $7,000 one-time onboarding fee
- SSO/Active Directory
- Logical Firewall
- Multi-site/tenant management
- All Add-Ons
- Performance Management
- Quality Management Platform
- Coaching
- Recognition
- Team Communication
- Analytics
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
3
We realize that when you make a decision to buy a Customer Support Software it’s crucial not only to see how professionals score it in their reviews, but also to check whether the real users and enterprises that use these solutions are genuinely happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and PlayVox reviews across a vast array of social media sites. The data is then presented in an easy to digest way revealing how many users had positive and negative experience with PlayVox. With that information at your disposal you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for PlayVox?
PlayVox integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Five9
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