ProProfs Chat Review

PROS: One of the best things about using this tool is that we can personalize a customer’s journey. The tool allows us to monitor customers’ browsing history on our site. This offers a thorough insight into what the customer is looking for and how we can provide support head-on. Also, I love that I can store the incoming leads in Salesforce directly.

CONS: We don’t have much to complain about. The tool has been working well for us.

PROS: We wish we had discovered this software earlier. It has so many features ranging from detailed reports to automation tools like chatbots. But the highlight of ProProfs Chat is the reports and analytics, which allow you to monitor the operator performance and customer ratings.

CONS: We would like to see more customization options for the chat button to make it look more appealing.

PROS: We wish we had discovered this software earlier. It has so many features ranging from detailed reports to automation tools like chatbots. But the highlight of ProProfs Chat is the reports and analytics, which allow you to monitor the operator performance and customer ratings.

CONS: We would like to see more customization options for the chat button to make it look more appealing.

PROS: What’s commendable about ProProfs is its ability to bring human support and automation together. The fact that visitors can seamlessly transition from chatbot conversation to that of human interaction is commendable about the product.

CONS: We want them to add more relevant chatbot templates that reduce the time we spend on creating our own templates.

PROS: My operators don’t have to leave their seats to collaborate over a returning customer. And now during work from home they don’t have to spend hours on doing the same as the tool helps us collaborate through features like operator to operator chat.

CONS: I don’t find anything problematic with the live chat software yet. It’s pretty smooth and easy to use.

PROS: It has a responsive mobile app that works really smoothly and has all the features of the web app. I would highly recommend this to those who are looking for a perfect concoction between responsive and feature-rich app.

CONS: So far, it’s been okay. Haven’t really encountered a problem with the product functionality as such.

PROS: As a consistent user of ProProfs, we love how it helps us automate our chat routing experience. We don’t have to do it manually during an ongoing chat. It happens before the chat actually begins.

CONS: We’d like ProProfs to keep up the good work. We’ve been using their chat product for 2 years now and are quite happy with its performance so far.

PROS: I like how the ProProfs team tries to bring their customer requests for product updates to reality. I asked them if they could add a chatbot feature and they did. We appreciate how they take customer requests so seriously.

CONS: I wish they could add a reporting feature for chatbot to help us see how many people interacted with the chatbot on a daily basis.

PROS: It is quite fast and helps me respond faster to visitors on site easily. Even visitors say that we are quite prompt and respond to their questions faster.

CONS: I haven’t faced problems yet with the use of this software since it has been less than 6 months

PROS: I like how easy it has become for us to route our visitors to the right department both automatically and manually.

CONS: As of now, my team and I haven’t faced any issues with the product. In fact, the team at ProProfs is always on standby to help us out in case we do come across an issue.

PROS: The fact we can collaborate while resolving customer issues in real-time is the best part of this tool.

CONS: Would have appreciated it if they had a plugin for Shopify and we wouldn’t have to add it manually to our shopify store.

PROS: As a B2B business ourselves, we really wanted a chat tool that helps us meet SLA when dealing with our customers. We have service deadlines for each customer that needs to be adhered to. With ProProfs chat we’ve been able to do so manage them all and even help customers reach us out faster.

CONS: I feel that we’ve been using the tool for like 8 months now and it is less time to say what's problematic with the tool.

PROS: Integrations are what making this chat software a go-to option for us.

CONS: As of now there aren’t specific problem areas in the software. However, I would recommend the team to work on the speed of the software.

PROS: For my team and I, the setting options and language support turned out to be the best aspects of this product.

CONS: Definitely the chat window needs to changed. It looks to old fashioned.

PROS: It comes with a forever free plan that helps you at least get started with the support process for your business. And that’s not all, it covers all the essential features that can help a business manage and respond to customer requests efficiently. That’s exactly what worked for us when we started using ProProfs Chat since last November.

CONS: I feel they could add the announcements feature for the forever free plan too. After switching from free plan to premium plan, my team and I realized how amazing the Announcement feature really is and can bring in a lot of leads for the business.

PROS: Although the product is great and all its features have turned out to be beneficial for us. But the latest KB integration has worked wonders for us. What’s even great is how its taken care of our need to implement a chatbot to answer customer queries too because this integration has helped us provide instant answers to our customers effectively.

CONS: There aren’t any significant aspects that are problematic. But I believe that the team can work on making the product a little better. While using the product I feel that the login and logout time aren’t very accurate. So they could work on making it more accurate if possible. The rest is good.

PROS: It has to be the instant support that we are able to provide to our customers. The use of this software has helped our agents become more proactive and the customers are happy.

CONS: As of yet, I haven’t found anything that is problematic with this live chat tool. The speed was an issue before. But their team has worked on it and now it doesn’t seem to hamper the experience of our customers and agents.

PROS: Our team is happy with the fact that escalating a chat to other teams is a piece of cake as we can transfer to the right team to the right operator instantly. This enables our customers to avoid the wait time and get support easily.

CONS: We earlier had this concern that the tool missed out on chatbot feature, but lately they took this concern seriously and are soon gonna introduce this feature. Other than that it totally matches our needs.

PROS: We feel that features like chat routing, chatbot, and canned responses have helped us reduce resolution time for us easily.

CONS: I feel that they can add more customization options for the chat button to make it look more appealing to the eye.

PROS: ProProfs Chat is an easy to use software, it works on any web browser. The software also offers readymade templates and canned responses which makes the overall process rapid.

CONS: The app version is a little slow as compared to the desktop version.

PROS: Automatic live chat that pops-up at every page is the best feature of the software, which helps us to connect with potential customers.

CONS: We found the software a bit slow. It would be really nice, if you guys work a little towards increasing the speed of the software.

PROS: With various features we get to enjoy along with the use of the software, the packages surely don't seem like a burden. If people are looking for a live chat software that provides abundant features along with quality and at reduced rates, then I would recommend them to go for ProProfs Chat.

CONS: They should work on making their mobile app a bit more friendly for anytime, anywhere experience. Once that gets fixes, I believe it will be an all-rounder for sure.

PROS: Definitely the part where we get to assess our performance and improve according to the needs of our customers. We've been able to improve our customer support services thanks to the access to customer feedback and incoming metrics on how are our pages performing.

CONS: I believe they should just work on improving the speed of the software. Once that gets resolved, I think the rest is just perfect about the software.

PROS: It's not just one but many features that make ProProfs Chat the perfect live chat software option for all businesses. From metrics that help you see how your support agents are performing to the ease of integrating the tool at your site in a matter of few steps, all these make it worth the investment. Great job guys!

CONS: Everything seems great for us now. However, if they could tweak the speed of the software a little, then that would really make our work process simple and easy to carry everyday.