Reamaze Review

PROS: We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have.

CONS: It doesn’t support some of the tools we use in the company such as Copper. Aside from such issue, this tool fits our helpdesk needs.

PROS: Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services.

CONS: This helpdesk platform is really great, and we cannot point any problem using it. I hope this can address customer queries by its own, though. Just kidding.

PROS: It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries.

CONS: The chatting feature is quite sluggish, and it experiences frequent interruptions. I wish this would be improved on future updates, since this would surely boost our communication with clients a lot.

PROS: This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot.

CONS: Its UI needs some improvements in terms of aesthetics. But in terms of functionality, I really can’t say anything negative.

PROS: This tool has drastically increased the response time of our customer service staff, and it helps them make efficient responses too. Plus, we can easily monitor and view our operations every day.

CONS: The tool cannot divide one email conversation into two threads. Other than this concern, it works great for our job. That is because the developers are doing great in boosting the platform regularly.

PROS: Re:amaze has a chat system that is flexible enough for us to communicate well with clients, and features reliable history for clarifying some points in a conversation. The platform also works well with other tools, such as for managing ads and sales as well as for data storage. This means we only need to use one dashboard to do multiple tasks and manage tons of information. Plus, its helpdesk support team is reliable enough, since they always help me solve technical problems quickly.

CONS: There are file formats that are not compatible to the chatting platform, which is quite a problem when we need to send such files to clients. Although, the user support guides me through some solutions, such as knowing what is the problem and what are the right file formats to use, it still causes some inconveniences to us.

PROS: The tool is costly, but it is surely worth paying for! It helps us efficiently get in touch with audience , then convert them into actual sales.

CONS: We haven’t found any negative point when using this tool for our business. It works very terrific for increasing our sales instead.

PROS: It boasts a complete chat feature that lets me view conversation history, and it speeds up my responses too. I can even handle multiple tickets at once because it has templates for FAQs and their answers, and I can easily show them to customers asking common stuff. Also, it can sync with social media platform so you can gather as much info as possible about the customers. This is a real time-saver, which means I’m saving a lot of time at work.

CONS: There are situations when I cannot send some files because they’re in formats that are not compatible with the chat system. I need to send them through different indirect methods, or change their formats if possible. I also encounter hiccups with the server now and then. I hope these problems would be improved later on.

PROS: I want to highlight the improvements we’ve got for communicating with clients through this tool, since it lets us address their issues efficiently. What’s more, it has templates that we can use for creating FAQs, which is great for instantly directing customers to the best answers for usual queries. And the platform also allows integration of our store and products, so we can easily see complete details on its dashboard.

CONS: Classifying messages in the chat system should be improved, such as adding labels or highlights with varying colors. Also, one should be careful about integrating other tools to the platform for better functionality, so it would work well according to intended purposes. This is because the platform itself lacks adaptability; thus, you should identify the feature or function to add.

PROS: This tool is very neat, and it helps us in sorting out a lot of items and messages. It has useful report system and alert too.

CONS: Downloading reports and emails that have accumulated over a month consumes too much time. Improving such download speed can do big changes to this tool.

PROS: Smooth UI with great user experience especially that it makes replying to clients easier. It also allows me to create answers for frequently asked questions. Then, I can easily send the FAQs to clients who ask long but common queries.

CONS: The platform doesn’t have automatic replying features which could have been useful because we use it for four of our brands. As a solution, we manually create templates for every brand, which is quite a problematic and time consuming process.

PROS: It lets us use and handle different communication channels in one platform. Then, we can display similar persona throughout all of such channels too. Meaning, it helps our brand appear organize for audience and customers.

CONS: We experience some difficulties when using built-in templates. They do not have hotkeys for smoother use. It cannot include the subject line in the template output as well. And there are some other problems we’ve encountered aside from these.

PROS: A very convenient tool that handles different communication channels smoothly. It can handle emails, chatting, SMS and social media among other platforms. Thus, our team doesn’t experience difficulty in distributing workloads.

CONS: The note box is situated under the conversation box, thus it is easy to accidentally send a private note intended for co-workers. The notification alerts are difficult to notice as well, so it would be better to make it appear larger and with louder ring. It should not vanish without manual response too.

PROS: It features a great chatting platform that allows us to engage in highly flexible communications with clients. This helps us easily gather the most information even when minimizing the number of questions, which is great for all conversations to smoothly move forward.

CONS: Real-time chatting needs some improvements. We often find it becoming problematic from time to time.