Satsum Review
What is Satsum?
Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.
With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.
By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.
Show MoreOverview of Satsum Benefits
Satsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.
Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.
Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.
The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.
There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.
Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.
Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.
Show MoreOverview of Satsum Features
- Drive improvement
- Trend analysis
- Multi-channel collection
- Dashboard
- Action management
- Automatic survey creation
- Real-time survey evolution
- Survey length control
- Automatic feedback email
- Embedded surveys
- Embed survey to your website or page
- Net Promoter Score (NPS)
- NPS improvement analysis
- Average satisfaction score
- Feedback filter
- Maximum number of feedback
Satsum Position In Our Categories
Because companies have specific business-related wants, it is only sensible that they abstain from adopting a one-size-fits-all, ”best” software solution. Nonetheless, it is difficult to discover such an app even among popular software systems. The practical step to undertake is to make a list of the numerous major functions which entail scrutiny like crucial features, costing, skill aptitude of the employees, organizational size, etc. The second step is, you must follow through the research fully. Have a look at some Satsum analyses and explore each of the software options in your list more closely. Such all-encompassing product investigation can make sure you keep away from mismatched software products and pay for the system that meets all the benefits your company requires for success.
Position of Satsum in our main categories:
TOP
200
Satsum is one of the top 200 Customer Experience Management Software products
If you are interested in Satsum it may also be a good idea to investigate other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.
There are trendy and widely used solutions in each software group. But are they necessarily the best fit for your organization’s special needs? A trendy software solution may have thousands of customers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Satsum Customer Experience Management Software reviews and think about the factors that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these apps, read online reviews, get explanations from the maker, and do your investigation thoroughly. This in-depth research is certain to help you choose the best software solution for your organization’s specific requirements.
How Much Does Satsum Cost?
Satsum Pricing Plans:
Free Trial
SIMPLY FEEDBACK
$45/month per touch point
ACTIONABLE FEEDBACK
$76/month per touch point
IMPACT
$154/month per touch point
ENTERPRISE
By quote
What are Satsum pricing details?
Satsum Pricing Plans:
Free Trial
SIMPLY FEEDBACK
$45/month per touch point
ACTIONABLE FEEDBACK
$76/month per touch point
IMPACT
$154/month per touch point
ENTERPRISE
By quote
Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:
SIMPLY FEEDBACK– $45/month per touch point
- Net Promoter Score
- Email feedback
- Web feedback
- Custom branding
ACTIONABLE FEEDBACK-$76/month per touch point
Everything in simply feedback, plus:
- Advanced data capture
- Key drivers analysis
- Integrations
IMPACT-$154/month per touch point
Everything in actionable feedback, plus:
- Real-time customer recovery
- Premium support
- Success program
ENTERPRISE – by quote
Contact Satsum.com in case you need to:
- Want to rack over 10000 responses
- Have specific customer requirements
- Need bespoke integrations
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
2
We are aware that when you choose to purchase a Customer Experience Management Software it’s crucial not only to learn how professionals score it in their reviews, but also to find out whether the real users and enterprises that purchased it are genuinely content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Satsum reviews across a wide range of social media sites. The data is then presented in a simple to digest way revealing how many customers had positive and negative experience with Satsum. With that information at hand you should be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Satsum?
Satsum integrates with the following business systems and applications:
- MailChimp
- Zapier
- Magneto
- Shopify
- Zendesk
- Salesforce
- Desk
- Stripe
- WordPress
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