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Satsum Review

Satsum
Our score: 5.9 User satisfaction: 89%

What is Satsum?

Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.

With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.

By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.

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Overview of Satsum Benefits

Satsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.

Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.

Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.

The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.

There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.

Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.

Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.

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Overview of Satsum Features

  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback

Satsum Position In Our Categories

Because companies have distinctive business demands, it is rational they abstain from subscribing to an all-in-one, “perfect” software system. Be that as it may, it is futile to chance on such an app even among widely used software products. The better step to do is to write the various key aspects that merit analysis including key features, price terms, skill ability of staff members, company size, etc. After which, you must double down on the research comprehensively. Have a look at these Satsum evaluations and explore each of the applications in your list more closely. Such well-rounded research guarantee you avoid poorly fit applications and buy the system that has all the aspects your company requires.

Position of Satsum in our main categories:

TOP 200

Satsum is one of the top 200 Customer Experience Management Software products

If you are interested in Satsum it may also be sensible to investigate other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.

Every company has its own characteristics, and may call for a specific Customer Experience Management Software solution that will be fit for their company size, type of clients and employees and even specific industry they support. You should not count on finding an ideal services that will be suitable for each company regardless of their history is. It may be a good idea to read a few Satsum Customer Experience Management Software reviews first and even then you should keep in mind what the solution is intended to do for your business and your employees. Do you need a simple and straightforward service with only basic features? Will you really use the advanced functionalities needed by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a solid service that will match your budget.

How Much Does Satsum Cost?

Satsum Pricing Plans:

Free Trial

SIMPLY FEEDBACK

$45/month per touch point

ACTIONABLE FEEDBACK

$76/month per touch point

IMPACT

$154/month per touch point

ENTERPRISE

By quote

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What are Satsum pricing details?

Satsum Pricing Plans:

Free Trial

SIMPLY FEEDBACK

$45/month per touch point

ACTIONABLE FEEDBACK

$76/month per touch point

IMPACT

$154/month per touch point

ENTERPRISE

By quote

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 2

We realize that when you make a decision to purchase a Customer Experience Management Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out whether the real users and businesses that purchased this software are actually content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Satsum reviews across a broad range of social media sites. The data is then featured in a simple to digest way revealing how many customers had positive and negative experience with Satsum. With that information available you should be prepared to make an informed purchasing choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Satsum?

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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