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Satsum Review

Satsum
Our score: 5.9 User satisfaction: 89%

What is Satsum?

Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.

With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.

By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.

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Overview of Satsum Benefits

Satsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.

Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.

Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.

The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.

There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.

Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.

Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.

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Overview of Satsum Features

  • Drive improvement
  • Trend analysis
  • Multi-channel collection
  • Dashboard
  • Action management
  • Automatic survey creation
  • Real-time survey evolution
  • Survey length control
  • Automatic feedback email
  • Embedded surveys
  • Embed survey to your website or page
  • Net Promoter Score  (NPS)
  • NPS improvement analysis
  • Average satisfaction score
  • Feedback filter
  • Maximum number of feedback

Satsum Position In Our Categories

Keeping in mind companies have special business needs, it is only practical they avoid picking an all-in-one, “perfect” software system. Be that as it may, it would be almost impossible to pinpoint such an app even among recognizable software solutions. The practicable step to do should be to shortlist the several major aspects that need examination like key features, budget, technical skill capability of staff members, company size, etc. Next, you must double down on your product research thoroughly. Go over these Satsum analyses and look over the other software programs in your list more closely. Such comprehensive product investigation ascertain you stay away from ill-fitting applications and choose the one which provides all the tools your business requires.

Position of Satsum in our main categories:

TOP 200

Satsum is one of the top 200 Customer Experience Management Software products

If you are considering Satsum it might also be beneficial to examine other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.

Each organization has different wants and needs an application that can be personalized for their size, kind of staff members and buyers, and the specific industry they are in. For these reasons, no software can provide perfect functionality out-of-the-box. When you search a software app, first be sure what you want it for. Read some Satsum Customer Experience Management Software reviews and ask yourself do you want basic features or do you require advanced functionality? Are there any industry-specific tools that you are seeking? Obtain the answers to these queries to help your search. There are lots of factors that you need to reflect on and these include your budget, particular business requirements, your company size, integration needs etc. Take your time, check out a few free trials, and finally select the system that provides all that you need to boost your organization effectiveness and productivity.

How Much Does Satsum Cost?

Satsum Pricing Plans:

Free Trial

SIMPLY FEEDBACK

$45/month per touch point

ACTIONABLE FEEDBACK

$76/month per touch point

IMPACT

$154/month per touch point

ENTERPRISE

By quote

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What are Satsum pricing details?

Satsum Pricing Plans:

Free Trial

SIMPLY FEEDBACK

$45/month per touch point

ACTIONABLE FEEDBACK

$76/month per touch point

IMPACT

$154/month per touch point

ENTERPRISE

By quote

Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:

SIMPLY FEEDBACK– $45/month per touch point

  • Net Promoter Score
  • Email feedback
  • Web feedback
  • Custom branding

ACTIONABLE FEEDBACK-$76/month per touch point

Everything in simply feedback, plus:

  • Advanced data capture
  • Key drivers analysis
  • Integrations

IMPACT-$154/month per touch point

Everything in actionable feedback, plus:

  • Real-time customer recovery
  • Premium support
  • Success program

ENTERPRISE – by quote

Contact Satsum.com in case you need to:

  • Want to rack over 10000 responses
  • Have specific customer requirements
  • Need bespoke integrations

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 2

We realize that when you choose to purchase a Customer Experience Management Software it’s important not only to see how professionals rank it in their reviews, but also to check if the actual clients and businesses that use these solutions are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Satsum reviews across a vast range of social media sites. The data is then presented in an easy to understand form indicating how many people had positive and negative experience with Satsum. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Satsum?

Satsum integrates with the following business systems and applications:

  • MailChimp
  • Zapier
  • Magneto
  • Shopify
  • Zendesk
  • Salesforce
  • Desk
  • Stripe
  • WordPress
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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