Satsum Review
What is Satsum?
Satsum is a customer experience management solution that is designed to help businesses to increase customer loyalty and referrals. This highly innovative software is engineered to help businesses monitor and improve customer experience by intelligently aggregating customer opinion data across a number of touch points/channels, analyzing it, and providing the overview in a powerful dashboard.
With its “no more bad feedback forms” slogan, Satsum conducts beautifully designed surveys that are also optimized for effective cross platforms interactions. This invigorates customer response rate and helps business to exude its qualities even after purchase.
By conveying transparent messages businesses are able to build meaningful relationships with customers thereby supercharging their growth.
Show MoreOverview of Satsum Benefits
Satsum is a cloud-based software that is devoted to helping businesses grow by improving their customer relationships. The survey tools availed by this software gives you the freedom to automatically create surveys using the key metrics in your area of operation.
Once you have designed the survey, the tools make it easier for you to dig more into your customer experience by collecting data from all your channels thanks to the embedded survey tools.
Data collected is analyzed professionally to give your business the Net Promoter Score. Then using the machine learning algorithms this software automatically determines what boosts your NPS and delivers recommendations on what to improve.
The easy integration with MailChimp and the automatic feedback email feature makes it easier to automatic create feedback email by adding Satsum’s address as the bcc in your email receipts.
There is also a post-stay survey feature that enables you to capture all your guests’ feedback when they matter most, thereby enabling you to quickly solve arising issues and turn your guest into promoters.
Event organizers using Satsum have described it as an effective software that helps them to collect attendee feedback in style (thanks to the beautifully short feedback form), analyze the data, and give recommendations that help improve events.
Overall, Satsum is causing ripples in Customer Experience Management because it delivers fast feedback and recommendations that are easily actionable for improved customer experience which is one of the biggest marketing opportunity in the business world.
Show MoreOverview of Satsum Features
- Drive improvement
- Trend analysis
- Multi-channel collection
- Dashboard
- Action management
- Automatic survey creation
- Real-time survey evolution
- Survey length control
- Automatic feedback email
- Embedded surveys
- Embed survey to your website or page
- Net Promoter Score (NPS)
- NPS improvement analysis
- Average satisfaction score
- Feedback filter
- Maximum number of feedback
Satsum Position In Our Categories
Because companies have distinct business requirements, it is logical that they steer clear of seeking an all-encompassing, “perfect” software. Still, it is difficult to find such an app even among widely used software products. The rational thing to undertake would be to tabulate the different important factors which necessitate scrutiny like essential features, price terms, skill competence of the employees, business size, etc. The second step is, you must perform your research thoroughly. Browse through some Satsum review articles and explore each of the software systems in your list more closely. Such well-rounded research ascertain you keep away from unsuitable applications and pay for the one that has all the tools your company requires to achieve growth.
Position of Satsum in our main categories:
TOP
200
Satsum is one of the top 200 Customer Experience Management Software products
If you are considering Satsum it might also be beneficial to check out other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
Since each enterprise has particular business needs, it is sensible for them to abstain from searching for a one-size-fits-all faultless software solution. Needless to say, it would be pointless to try to find such a system even among widely used software applications. The smart thing to do would be to list the various vital aspects that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Satsum Customer Experience Management Software reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive homework can make sure you reject ill-fitting platforms and choose the solution that offers all the elements you need for business success.
How Much Does Satsum Cost?
Satsum Pricing Plans:
Free Trial
SIMPLY FEEDBACK
$45/month per touch point
ACTIONABLE FEEDBACK
$76/month per touch point
IMPACT
$154/month per touch point
ENTERPRISE
By quote
What are Satsum pricing details?
Satsum Pricing Plans:
Free Trial
SIMPLY FEEDBACK
$45/month per touch point
ACTIONABLE FEEDBACK
$76/month per touch point
IMPACT
$154/month per touch point
ENTERPRISE
By quote
Satsum offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plans for your company:
SIMPLY FEEDBACK– $45/month per touch point
- Net Promoter Score
- Email feedback
- Web feedback
- Custom branding
ACTIONABLE FEEDBACK-$76/month per touch point
Everything in simply feedback, plus:
- Advanced data capture
- Key drivers analysis
- Integrations
IMPACT-$154/month per touch point
Everything in actionable feedback, plus:
- Real-time customer recovery
- Premium support
- Success program
ENTERPRISE – by quote
Contact Satsum.com in case you need to:
- Want to rack over 10000 responses
- Have specific customer requirements
- Need bespoke integrations
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
2
We are aware that when you choose to purchase a Customer Experience Management Software it’s vital not only to find out how experts score it in their reviews, but also to check whether the real people and enterprises that bought these solutions are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Satsum reviews across a vast range of social media sites. The information is then presented in an easy to understand form indicating how many clients had positive and negative experience with Satsum. With that information available you should be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Satsum?
Satsum integrates with the following business systems and applications:
- MailChimp
- Zapier
- Magneto
- Shopify
- Zendesk
- Salesforce
- Desk
- Stripe
- WordPress
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