Smith.ai Review
What is Smith.ai?
Smith.ai is a provider of virtual receptionists and AI-backed live chat. They offer products and services that are ideal for solo entrepreneurs, small and medium businesses including those in the legal profession, IT consulting field, finance industry, and more. Among these offerings is a live chat service, a fast and friendly way of capturing, screening, and converting website leads through live agents and smart chatbots.
The vendor helps your business connect with professional, friendly, and experienced live agents. The customizable live chat and its AI-backed chatbot allow you to provide 24/7 assistance. Likewise, the chatbot is useful to sort through spam. They also have professional live chat agents ready to help you assist your customers. The vendor also provides a virtual reception service from Mondays to Fridays.
Other major features that Smith.ai offers include answering the SMS messages sent by clients, collecting all pertinent customer info before every chat, providing you with all transcripts of conversations, and assisting your support team by collecting tickets or check on the status of orders. You can also display legal disclaimers before a chat, which makes it ideal for law firms and medical institutions. In addition, the system provides translation from Spanish to English and vice-versa and white branding features to ensure that your chat widget matches your site’s aesthetics. Moreover, the software provides real-time notifications so you never miss a lead.
The platform integrates with a good number of external applications, including billing, scheduling, calendar, and CRM solutions, such as Zapier, Slack, and Salesforce. This improves your business communication in many ways. For instance, your CRM will be automatically populated with new clients straight from the leads captured through Smith.ai.
The Smith.ai live chat system is available in four pricing plans, including a free package that gives you access to its AI bot. However, for those who want to avail of the service’s live agents and more, the price starts at $100/month. Aside from that, they have a fee per chat but they only charge for relevant ones, so you can be sure that you’re getting your money’s worth. There’s also a custom pricing available to those with more specific requirements as well.
This North America-based service also offers new features such as 24/7 service, text and email follow up, answering for Facebook Messenger and SMS texts.
Show MoreOverview of Smith.ai Benefits
The Smith.ai live chat system helps you focus on your core business by taking care of overhead admin tasks, such as capturing leads, answering queries, booking appointments, and more. Some of the features it offers include:
Improved Customer Service Through Live Agents
With Smith.ai, not only will you get a good live chat solution with a smart AI; you’ll also get representatives that are trained to help you with your customer support efforts. These professional agents are available 24/7. They can answer questions, screen and qualify leads, as well as schedule appointments and call-backs.
You can also rest assured that all Smith.ai live agents are qualified for the task through stringent screening and training. This means that the people to represent your brand are sure to be attentive, responsive, and patient when handling customers and potential clients.
Increased First-Response Rate Through Chatbots
With an AI-backed live chat and chatbot, you can filter out spam and focus on important leads, thus, increasing your first-response rate. Moreover, the chatbot is a free option that you can use to extend your support 24/7.
Customizable Chat
The system gives enough variety of customization to streamline the service of different types of businesses. For instance, you’ll be able to hand-pick the questions that the agents ask on your behalf as well as provide them with instructions on how to respond to your most common client interaction. What’s more is that there’s an option available where you can display legal disclaimers before chats. This is suited to highly regulated businesses such as those in the field of medicine and law. Last but not least, their chatbots can translate English to Spanish and vice versa in real-time, making it great for international businesses.
Better Lead Capturing
Using the custom criteria you’ve created, the system can accurately capture and qualify your leads. It can also complete the intake forms of your new clients so that they’ll be automatically logged on the CRM platform you’re using. Moreover, Smith.ai can book appointments for both you and your clients and place them straight to your calendar.
More Detailed Call Summaries
Aside from collecting the name, email, and phone numbers of your leads before every chat, Smith.ai also provides you with transcript of all support conversations over the live chat or chatbot forwarded via email or SMS and logged into your CRM. Notifications are real-time as well. This allows you to be on top of things and keeps you in the loop with every prospect that your business gets.
Mobile-Optimized Interface
Smith.ai is built for responsiveness on any device. This means that your clients can easily and comfortably access your chat widgets no matter if they’re browsing your website through desktop, tablets, or phones.
Cost-Effective
While Smith.ai provides chat quotas, it also ensures that you’re only charged for the relevant ones. This means that spams, accidental clicks, sales, missed calls, greetings, unintentional chats, and other unfruitful conversations aren’t being counted. You’ll only have to pay for leads when potential clients give you their name and contact information.
Aside from that, the vendor also offers a 100% free version of the product. It consists of a standalone solution featuring an AI chatbot that can accommodate an unlimited number of chats. This is ideal for those who want to first gauge how effective the system would be to their business before going all-in and availing the staffed service.
Show MoreOverview of Smith.ai Features
- 24/7 service
- Answering for Facebook Messenger and SMS Texts
- Text and Email follow-up
- After-Hours Chat Bots
- Live Agents
- Text Answering
- Real-Time Translation
- Customized Branding
- Email Summary of Chats
- Custom Timing
- Custom Placement
- Customized Greetings
- Appointment Scheduling
- Ecommerce Order and CRM Integration
- New Client Intake
- Lead Data Gathering
- Spam Blocking
- Customer Service and Support Desk
- Mobile-Optimized
- Proactive Chat
- Easy Billing
What Problems Will Smith.ai Solve?
Problem #1: Disorganized live chat threads
Solution: Nowadays, an increasing number of customers prefer contacting businesses via live chat than other communication channels. In fact, for every four calls you receive, you will probably get one message via live chat. These may be customers who don’t want to call in and be sold to or customers who want to inquire about more sensitive concerns. In other cases, they’re simply among the 53% of consumers who prefer live chat over calls. The point here is that you can gain 25% more leads with live chat. The only problem is that it can be difficult to organize your live chat conversations.
To help you optimize your live chat efforts, Smith.ai will automatically ask for name, e-mail and (optionally) phone number at the start of every chat conversation. After this, it will sync all the information to your system via a CRM or Zapier integration. Moreover, it can even be used to make follow-up appointments to make sure that no prospect falls through the cracks.
Problem #2: Some leads don’t come in during office hours
Solution: More than 1 in 4 leads come in after-hours: mornings, evenings, and weekends. If you have self-staffed or a limited chat service, you will never interact with those clients.
With Smith.ai Live Chat, not only are these leads captured, but the AI-powered chatbot can help qualify them and screen out the noise: bad leads, time-wasters, and tire kickers. The system’s not just getting you more leads—it’s bringing you better ones.
Problem #3: Slow response rates are costing potential customers
Solution: 78% of people buy from whoever reaches out to them first and those people are starting on your website. With AI Chatbot, you can reach these potential customers and start answering their questions immediately. With Live Chat staffing, a receptionist can also reach out and have a meaningful, positive interaction once they’re qualified. That way, they never get to their second choice.
Smith.ai Position In Our Categories
Knowing that companies have unique business-related wants, it is only prudent that they steer clear of selecting an all-encompassing, “perfect” software solution. At any rate, it is difficult to try to find such an app even among branded software solutions. The clever thing to do is to take note of the several key factors that need research including major features, packages, technical skill levels of the employees, business size, etc. Then, you should conduct your research thoroughly. Read these Smith.ai evaluations and explore each of the solutions in your list in detail. Such detailed product investigation ensures you circumvent unfit applications and buy the one which provides all the aspects your business requires to realize efficiency.
Position of Smith.ai in our main categories:
There are popular and widely used systems in each software category. But are they essentially the best fit for your company’s special needs? A popular software solution may have thousands of users, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few Smith.ai Live Chat Software reviews and think about the aspects that you wish to have in the software such as the fees, main functionality, available integrations etc. Then, choose a few systems that fit your requirements. Check out the free trials of these products, read online opinions, get explanations from the vendor, and do your research meticulously. This exhaustive research is sure to aid you choose the finest software application for your firm’s unique needs.
How Much Does Smith.ai Cost?
Smith.ai Pricing Plans:
Free Trial
Free
Free
Starter
$140/month
Basic
$300/month
Pro
$600/month
Custom
by quote
What are Smith.ai pricing details?
Smith.ai Pricing Plans:
Free Trial
Free
Free
Starter
$140/month
Basic
$300/month
Pro
$600/month
Custom
by quote
Starter – $140/month
- Comes with AI bot and staff
- 20 live chats ($7/chat after 20)
- Automated greetings for site visitors
- Mobile-ready chat widget
- SMS/Text Answering
- Unlimited smart Q and A
- Unlimited qualification playbooks
- Chat transcription
- Custom branding options
- Real-time Spanish-English translation
- Website installation and setup assistance
- One-time chat custom programming
- Custom programming and training options
- Email support
- Phone support
- 1 integration included
Basic – $300/month
- Comes with AI bot and staff
- 50 live chats ($6/chat after 30)
- Automated greetings for site visitors
- Mobile-ready chat widget
- Unlimited Smart Q and A
- Unlimited Qualification Playbooks
- SMS/text answering
- Chat transcription
- Custom branding options
- Real-time Spanish-English translation
- One-time chat custom programming
- 5 Custom programming hours
- Additional hours of custom programming and training
- Website installation and setup assistance
- Email support
- Phone support
- 1 integration included
Pro – $600/month
- Comes with AI bot and staff
- 100 live chats ($6/chat after 100)
- Automated greetings for site visitors
- Mobile-ready chat widget
- Unlimited smart Q and A
- Unlimited qualification playbooks
- Real-time Spanish-English translation
- SMS/text answering
- Chat transcription
- Custom branding options
- One-time chat custom programming
- 10 custom programming hours
- Additional hours of custom programming and training
- Website installation and setup assistance
- Email support
- Phone support
- 1 integration included
Custom – By Quote
- Comes with AI bot and staff
- Automated greetings for site visitors
- Mobile-ready chat widget
- Unlimited Smart Q and A
- Unlimited Qualification Playbooks
- SMS/text answering
- Real-time Spanish-English translation
- Chat transcription
- Custom branding options
- Custom integrations
- Custom appointment booking
- One-time chat custom programming
- Custom one-time custom programming hours
- Additional hours of custom programming & training
- Website installation and setup assistance
- Email support
- Phone support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Live Chat Software it’s important not only to learn how professionals evaluate it in their reviews, but also to discover if the real people and enterprises that purchased these solutions are indeed happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smith.ai reviews across a broad array of social media sites. The data is then featured in a simple to digest form indicating how many people had positive and negative experience with Smith.ai. With that information available you will be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Spanish
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Smith.ai?
Smith.ai integrates with the following:
- ActiveCampaign
- Acuity Scheduling
- Agile CRM
- AppToto
- AppointmentCore
- Appointy
- CPACharge
- Calendly
- CapsuleCRM
- ClientRock
- Clio
- Clio Calendar
- Clio Grow
- Filevine
- Harmonizely
- Headnote
- Housecall Pro
- HubSpot
- Infusionsoft
- LawPay
- LawTap
- Lawmatics
- Lead Docket
- Lexicata
- Pipedrive
- PracticePanther
- Rocket Matter
- Salesforce
- ScheduleOnce
- Schedulista
- Setmore
- Slack
- Square Appointments
- Wealthbox
- WhenWorks
- Woven Calendar
- YouCanBook.Me
- Zapier
- ZynCal Calendar
Smith.ai User Reviews
Smith.ai average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: The Smith.ai interface is easy to customize and setting up the Q/As for the service is a breeze.
CONS: It is not easy to white label the service.
The least favorable review
PROS: Smith service is a great back up for our firm to ensure that no call is missed and making us available even after normal business hours.
CONS: Any issues we have are always solved very quickly so we have no complaints.
More reviews from 11 actual users:
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- Latest
- Most useful
- Most positive
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Virtual Receptionist at its Best.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.10.2021
Company Size: 1-10 Employees
Industry: Legal Services
PROS: Smith.ai has great customer service. They are very responsive to my suggestions on how to better route our inbound calls.
CONS: I find nothing problematic about them.
Vendor reply
Thank you for your review, Rosanna! We're more than happy to service your clients during your off-hours to help ensure your business continues running without disruption.
Hire Smith!! You wont be sorry.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.08.2021
Company Size: 1-10 Employees
Industry: Law Practice
PROS: I’ve used Smith.ai for over two years now and absolutely love them. They answer all of my calls in a friendly and professional manner, schedule new leads, use my intake form that is synched with my CRM to save me time and track leads, offer a killer online chat service (that clients LOVE) and more. I wish I would have hired them sooner but better late than never.
CONS: Nothing yet. They are so responsive when I have questions or want to update my account. With great customer service, it’s hard to complain.
Vendor reply
Thank you so much for the kind words. Christine! We're thrilled to be working with you and your team to capture relevant leads through chat!
Great company! Highly recommend!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.08.2021
Company Size: 1-10 Employees
Industry: Legal Services
PROS: Very user friendly, great customer service, fast response time.
CONS: Limited communication abilities with the low tier version.
Vendor reply
Thank you very much for your kind words! We're thrilled to hear you are capturing leads after business hours using our chat solution.
Smith.ai has solved our site chat needs and delivered 50+ new client leads each month!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 29.06.2021
Company Size: N/A
Industry: N/A
PROS: The Smith.ai interface is easy to customize and setting up the Q/As for the service is a breeze.
CONS: It is not easy to white label the service.
Vendor reply
Thank you very much for your review, Neal! We're glad to hear our solution helped solve your FAQ interruptions.
Paralegal
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 19.06.2021
Company Size: 11-50 Employees
Industry: Law Practice
PROS: Very easy to use. It\\\'s nice to know that no call will be missed no matter how busy our phones are.
CONS: None
Vendor reply
Thank you for your review!
Stellar
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.04.2021
Company Size: 1-10 Employees
Industry: Law Practice
PROS: Simply phenomenal cost to benefit ratio. My clients repeatedly tell me how compassionate, understanding, helpful and professional Smith receptionists are. I am a solo practitioner, and Smith allows me to focus on the work knowing my incoming calls are being handled properly.
CONS: I really can't think of any. If there is ever any issue, you just email them and a team member sorts it out for you in a timely manner. There is no online dashboard to deal with, just friendly people who get you set up and running quickly.
Vendor reply
Thank you for the kind words, Louis! Our trained professionals work to ensure that all your potential clients have a strong first impression.
Smith.ai is the best solution for busy attorneys — they get it done right
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 27.02.2021
Company Size: 1-10 Employees
Industry: Law Practice
PROS: I am an immigration lawyer at my own boutique law firm -- it is a waste of time and phone for me to man the phones. It also doesn't make sense for me to hire a receptionist or admin to handle them. Smith.ai bridges that gap seamlessly. They do an incredible job and I don't worry about my phones. I believe in the KISS principle (keep it simple stupid) and Smith.ai does that with ease.
CONS: I don't have any complaints. I think there could be more smart suggestions on how to use the whitelist or call routing features with greater sophistication.
Vendor reply
Thank you for your review, Danielle! We're more than happy to help maximize your time by managing your administrative needs!
Very satisfied with Smith.ai
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 17.01.2021
Company Size: 1-10 Employees
Industry: Legal Services
PROS: Friendly receptionists who screen calls and send messages to my inbox. Great customer service whenever I email.
CONS: I would like an online dashboard where I could review my settings easily or an app. Otherwise it is great. I just email them right now and they do whatever I need which is honestly even easier.
Vendor reply
Thank you for your review. We're more than happy to serve as a friendly voice for your firm to let you focus more on client bookings!
Extremely helpful service to our firm
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.02.2020
Company Size: 1-10 Employees
Industry: Legal Services
PROS: Smith service is a great back up for our firm to ensure that no call is missed and making us available even after normal business hours.
CONS: Any issues we have are always solved very quickly so we have no complaints.
Vendor reply
Thank you for your lovely review! We will always have you and your firm's back to make certain no potential client is left waiting.
Smith.ai is a great addition to our boutique law firm!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.02.2020
Company Size: 11-50 Employees
Industry: Law Practice
PROS: Integrating this product into the firm was seamless and their customer service is unmatchable!
CONS: Our concern was what chats we would be charged for, since ALL chats are sent to us. It was confusing. It would be better if there was an indication as to whether a chat would be a no charge when it was forwarded to us.
Vendor reply
Thank you for your review, Cady! We're thrilled that our chat solution is helping covert your leads into new clients.
Great experience. We would love to grow with Smith.ai
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 21.02.2020
Company Size: 11-50 Employees
Industry: Law Practice
PROS: Customer service is fast and satisfactory. The service is personable and has definitely helped out our Marketing team and improved our marketing results. We have tried a different chat service and experienced a few annoying features. Some chat services are relentless in trying to remind you that there is a chatbox. Smith is subtle in its approach which we appreciate.
CONS: We had 1 small suggestion and we told Smith.ai. The CEO listened and is implementing our idea and working towards making this service even better. Even if there is a problem, I am positive that Smith.ai will work towards improving it.
Vendor reply
Thank you for your kind words, Carmia! We're glad to hear that our chat solution is now enabling your business to capture leads of prospective clients more effectively! We understand the importance for a business to capture and convert leads to potential clients.
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Smith.ai user reviews
Virtual Receptionist at its Best.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.10.2021
Company Size: 1-10 Employees
Industry: Legal Services
Hire Smith!! You wont be sorry.
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.08.2021
Company Size: 1-10 Employees
Industry: Law Practice
Great company! Highly recommend!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.08.2021
Company Size: 1-10 Employees
Industry: Legal Services
Smith.ai has solved our site chat needs and delivered 50+ new client leads each month!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 29.06.2021
Company Size: N/A
Industry: N/A
Paralegal
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 19.06.2021
Company Size: 11-50 Employees
Industry: Law Practice
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