Staff.Wiki Review

Single Source of Truth for Policies & Procedures

With Staff.Wiki, you no longer need to organize your company’s policies, standard operating procedures, and best practices across multiple disparate and disconnected tools. Instead, you can produce a Wikipedia-like single source of truth for all your policies and procedures. This is a knowledge base wiki system where you can create, store, and handle pages and articles employees can immediately access, like policy and procedure manuals and employee, safety, and operations guides. 

You can structure your knowledge base wiki system in a hierarchical way. For instance, you’ll be able to build various pages, sections, and subsections so employees can easily access information. This capability also gives you a simple way to organize, update, and expand the content of your policies and procedures knowledge base. 

Improved Security Through Workflows 

Another noteworthy feature provided by Staff.Wiki is that it permits you to implement automated workflows for your policies and procedures knowledge base wiki system. This improves security, helping you ensure that the wiki system and its pages and articles can only be accessed and managed by authorized personnel and users. 

Users can formulate new company policies and procedures, request exemptions to policies, modify existing wiki pages and articles, and suggest changes or updates in policies, procedures, and contents. All updates, changes, and requests are instantly routed to the right managers or stakeholders for review and approval. Both requesters and approvers will also receive notifications, such as when policy updates moved to the next approver or policies or procedures pages are published. You can also implement a simple workflow in which employees can get policies or pages, digitally sign them, and confirm they read and understood those policies. 

Policy & Procedure Compliance 

Staff.Wiki aids employees to easily comply with your company’s policies and procedures using interactive checklists that can be added directly to the specific pages and articles of the wiki system. You can convert a new or existing text anywhere in a page or article to a checklist entry or item your employees can click and complete. These checklist items can be set up privately for specific users or distributed to multiple users.

The checklists serve as a guide for employees so they can properly follow all the necessary tasks or steps to achieve compliance with the company’s policies and procedures. Staff.Wiki even permits you to include digital forms in checklists. Thus, as employees are completing the checklist items, they can write notes or input values or information within the forms. The accomplished checklists and forms are then sent to the appropriate departments and personnel to be reviewed, approved, and processed later. 

Communication & Training 

Staff.Wiki lets you add a live chat widget to the pages of your wiki system. This widget allows your employees to reach out to department personnel or subject matter experts in real-time without leaving the policies or procedures page. They can ask clarifications or questions about certain policies or procedures, report policy violations or compliance issues, or provide updates on the policies they need to acknowledge and sign or wiki pages they’re working on. 

The chat widget also connects to a ticket system that automatically generates tickets from conversations made through in-page chat. All relevant stakeholders are notified about the newly created ticket with important details, keeping them up to date with the inquiry, suggestion, or request.

Staff.Wiki delivers a unique way of reinforcing company policies and procedures. In fact, you can transform your policies and procedures wiki system into an innovative eLearning solution. You’ll be able to run assessments not only to test employees’ policy and procedure knowledge but also to help them grow in their career or profession. You can implement progressive training wherein employees take quizzes and access hidden portions of the knowledge base depending on their scores from previous assessments. As a result, employees can smoothly take their paths toward growth and development