Survaider Review
What is Survaider?
Survaider is a powerful customer opinion aggregator that can pull information from all kinds of channels. It lets you keep a pulse on your reputation with your target audience for you to act on them accordingly. On top of that, you can accurately track your NPS and other metrics in real-time. Thus, you are better able to solve relevant issues to maintain or increase your score.
Additionally, Survaider lets you examine the competition. It lets you track your rival businesses and benchmark your scores across different performance indicators. With this, you know how you stack up against them and in what area so you can strategize to change those.
Show MoreOverview of Survaider Benefits
Omni-Channel Data Aggregation
Survaider is a powerful customer opinion aggregator. It can draw information from a wide range of sources beginning with social media, CRM, helpdesk solutions, and more. This lets you keep your customers or users’ feedback from all channels in one place.
Custom Data Breakdown
With Survaider, you can divide customer data into various custom aspects that are specific to your industry. That is because customers have differing concerns that you should address separately but efficiently, which is why the solution lets you manage multifarious information in one place.
Automatic Issue Assignment
Save time on assigning issues to individuals, teams, or departments. Survaider automatically takes care of that for the streamlined and quick resolution of customer concerns and problems.
Team Collaboration
Survaider has an in-built team collaboration module replete with tools necessary for inter-departmental cooperation. As such, your team can do away with long-winding email threads and messages on non-corporate channels such as WhatsApp. Instead, you can utilize the solution to make sure everyone is working on their tasks while remaining aware of the progress of other teams so they can act on situations accordingly.
Indicative NPS
Survaider is the sole platform that can provide you with an indicative NPS. It does this by pulling information from different channels to provide you with a clear and concise view of your standing with your target audience.
Granular Analytics
With Survaider, you have within easy access a powerful AI engine that can offer you granular insights into your business. This lets you channel your efforts in the right directions to keep your operations streamlined and your customers happy.
Show MoreOverview of Survaider Features
- Opinion Monitoring
- Review Management
- Surveys
- Real-Time NPS Tracking
- Social Monitoring
- Ticketing
- Business Insights
- Competitor Analysis
- Team Collaboration
What Problems Will Survaider Solve?
1) Increased Online Reputation
When you let negative customer opinions slide, it can cause your overall online reputation to decline. However, with Survaider, you can instantly act on every negative customer review. That is because the solution lets you monitor mentions of your business in different channels to help you make sure your customers remain satisfied.
2) Prevent Revenue Leakage
Low ratings and rankings of your business can lead to revenue leakage. That is why Survaider helps you aggregate customer opinions from review websites, social media, emails, feedback forms, and other sources in a single place. Other than that, the application enables you to set rules for you to be notified of any new review in real-time.
3) Real-Time Conversation Monitoring
With Survaider, you can listen on and act on everything that is being said about your business on social media in real time. This lets you access the right customer data at the right time so you can take control of the conversation. Additionally, the application has a ticketing module where you can automatically create tickets from customer feedback regardless of their source. It also has an automatic escalation feature to help you resolve issues on time.
Awards & Quality Certificates
Survaider Position In Our Categories
Knowing that businesses have specific business needs, it is rational that they avoid paying for a one-size-fits-all, “perfect” software product. Regardless, it would be hard to come across such application even among branded software solutions. The better thing to do is to set down the numerous vital aspects that merit examination like critical features, price plans, technical skill levels of staff, company size, etc. After which, you should follow through your research comprehensively. Read some Survaider evaluations and scrutinize each of the solutions in your list in detail. Such detailed research ensures you take out ill-fitting applications and pay for the one that meets all the features your company requires.
Position of Survaider in our main categories:
TOP
100
Survaider is one of the top 100 Customer Experience Management Software products
If you are considering Survaider it might also be a good idea to check out other subcategories of Customer Experience Management Software listed in our database of SaaS software reviews.
Since each company has specific business needs, it is advisable for them to desist from searching for a one-size-fits-all perfect software application. Needless to say, it would be futile to try to find such a system even among popular software applications. The smart thing to do would be to jot down the various important aspects that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Survaider Customer Experience Management Software reviews and investigate each of the other systems in your shortlist in detail. Such in-depth research can make sure you weed out ill-fitting platforms and select the app that provides all the aspects you need for business success.
How Much Does Survaider Cost?
Survaider Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Survaider pricing details?
Survaider Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Survaider helps you know what your customers want and get a pulse of their satisfaction levels. If you are interested in the solution, you can ask for a no-commitment demo and for custom enterprise pricing by phone, email, or web form.
User Satisfaction
Positive Social Media Mentions
2
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Customer Experience Management Software it’s crucial not only to learn how experts score it in their reviews, but also to check whether the actual users and enterprises that use these solutions are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Survaider reviews across a vast array of social media sites. The information is then presented in an easy to understand form showing how many users had positive and negative experience with Survaider. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Survaider?
Survaider can connect with Google My Business and Sugar CRM.
Survaider User Reviews
Survaider average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Great tool for managing multiple locations
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 07.05.2021
Company Size: More than 100 Employees
Industry: Restaurants
PROS: I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across locations automatically. Earlier this was a monthly manual affair.
CONS: Sometimes adding a new attribute or location takes some time. Other than that, everything looks good for now
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Survaider user reviews
Great tool for managing multiple locations
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 07.05.2021
Company Size: More than 100 Employees
Industry: Restaurants
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