ThoughtBuzz Review
What is ThoughtBuzz?
ThoughtBuzz is a social media management and monitoring platform that allows businesses of various sizes to easily and effectively manage and publish their social media profiles. It provides real-time insights into the success and performance of social media campaigns and activities.
The mobile-friendly and fully managed platform helps identify key trends and influencers for better engagement and promotion on the social media. The core platform offers Social Media Management, Social Customer Engagement, Social Listening, Collaboration, Social Analytics and Governance. The platform helps businesses elevate their branding, marketing and social-media activities through its full-spectrum analysis, which is deeply integrated into the social-media management. The platform offers powerful social media monitoring and data mining capabilities and is highly scalable according to individual requirements and business needs.
Show MoreOverview of ThoughtBuzz Benefits
The Social Media Management module allows creating custom feeds from different social profiles such as Facebook, YouTube, Instagram and Twitter, which are all viewable in a single dashboard. One-click scheduling and publishing saves time and makes it easier to post on multiple social media sites according to local time. Social Customer Engagement is designed to deliver social customer services that are impactful and help build customer loyalty.
The social inbox provides a single hub to view conversations from different social media channels, while unified customer profiles allow importing social followers/fans in real-time. Complete interaction history is also available, allowing organizations to deliver more personalized and contextual response. Prioritization features ensure that important conversations are dealt immediately according to pre-defined priority rules.
The Social Listening module provides data from millions of sources, including forums, blogs, social networks, news, RSS and more and supports hashtag tracking for Twitter and Instagram. The benchmarking features allow tracking competitor keywords, which provide a deep insight into what the competition is doing and what works for them. The collaboration features ensure transparency and include context passing and expert recommendations. The Social Analytics and insights help businesses make more informed decisions using cross-platform holistic social insights, including social customer, conversation, team, influencer and competition insights. Governance process workflows provide better control and help control social media content more effectively. Audit trails help protect brands against mishandlings and provide detailed logs of each system interaction.
Show MoreOverview of ThoughtBuzz Features
- Social Media Management
- Multiple Social Profiles Feeds
- Post Scheduling and Publishing
- Localized time-zone posting
- Content drafts
- Notifications workspace
- Social Customer Engagement
- Social Inbox
- Unified customer profiles
- Response templates
- Conversation history
- Case management
- Priority rules
- Tagging
- Social listening
- Source monitoring
- Keyword grouoing
- Hashtag tracking
- Competitive benchmarking
- Unified social trends
- Collaboration
- Context passing
- Expert recommendation
- Social Analytics
- Account, customer, conversation, team, influencer and competition insights
- Governance
- Approval workflows
- SLA administration
- Roles and permissions
- Audit trails
- Configurable notifications and alerts
ThoughtBuzz Position In Our Categories
Keeping in mind companies have special business needs, it is only prudent they steer clear of selecting an all-encompassing, ideal business application. Just the same, it is almost impossible to chance on such a software solution even among popular software systems. The logical thing to do would be to shortlist the numerous important factors which demand inspection such as essential features, costing, skill ability of staff, company size, etc. Thereafter, you must do your research to a full extent. Have a look at some of these ThoughtBuzz reviews and look over the other software programs in your list more closely. Such detailed research makes sure you weed out poorly fit software solutions and choose the one that delivers all the features your company requires for success.
Position of ThoughtBuzz in our main categories:
TOP
200
ThoughtBuzz is one of the top 200 Customer Experience Management Software products
TOP
100
ThoughtBuzz is one of the 100 Reputation Management Software products
TOP
100
ThoughtBuzz is one of the top 100 Social Media Management Tools products
If you are interested in ThoughtBuzz it may also be beneficial to investigate other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.
It's crucial to keep in mind that hardly any software in the Customer Experience Management Software category will be an ideal solution able to fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few ThoughtBuzz Customer Experience Management Software reviews first as certain software might dominate exclusively in a very small set of applications or be created with a very specific type of industry in mind. Others can function with an intention of being simple and intuitive and as a result lack advanced functions welcomed by more experienced users. You can also come across solutions that cater to a wide group of users and offer a rich feature set, however this in most cases comes at a more significant price of such a solution. Be certain that you're aware of your requirements so that you purchase a solution that provides all the functionalities you look for.
How Much Does ThoughtBuzz Cost?
ThoughtBuzz Pricing Plans:
Free Trial
Sample pack
Free
Starter pack
$5.78/mo
Pro pack
$143.86/mo
Enterprise pack
By quote
What are ThoughtBuzz pricing details?
ThoughtBuzz Pricing Plans:
Free Trial
Sample pack
Free
Starter pack
$5.78/mo
Pro pack
$143.86/mo
Enterprise pack
By quote
ThoughtBuzz offers four SMB and enterprise pricing plans to choose from. Give the details a look, and select the best plan for your company:
Sample pack: Free
- Five keywords
- One track
- Two social profiles
- One user login
- 45 days data history (excluding Facebook and Twitter)
- 5,000 results/month
- Two social public pages
- Reporting
Starter pack: 8 Singapore Dollars/month (US$5.78/mo)
- 10 keywords
- 1 track
- 5 social profiles
- Private messages
- 2 user logins
- 90 days data history (excluding Facebook and Twitter)
- 10,000 results/month
- 8 social public pages
- Reporting
Pro pack: 199 Singapore Dollars/month (US$143.86/mo)
- 20 keywords
- 2 tracks
- 10 social profiles
- Private messages
- 3 user logins
- 120 days data history (excluding Facebook and Twitter)
- 30,000 results/month
- 15 social public pages
- Reporting
Enterprise pack: By quote
- 25-unlimited keywords
- 5-unlimited track
- 25-unlimited social profiles
- Private messages
- 5-unlimited user logins
- 180 days data history (excluding Facebook and Twitter)
- Unlimited results/month
- 25-unlimited social public pages
- Reporting
- API
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Experience Management Software it’s important not only to see how professionals rank it in their reviews, but also to discover whether the actual users and enterprises that use it are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ThoughtBuzz reviews across a vast array of social media sites. The data is then presented in an easy to understand format indicating how many people had positive and negative experience with ThoughtBuzz. With that information at your disposal you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ThoughtBuzz?
ThoughtBuzz is an open API system which means you can connect it with virtually any third-party system or application. Contact the vendor for details and technicalities.
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