- Home
- Call Center Software
- Unymira Knowledge Center
Unymira Knowledge Center Review
- What is Unymira Knowledge Center?
- Unymira Knowledge Center benefits
- Overview of Unymira Knowledge Center features
- What Problems Will Unymira Knowledge Center Solve?
- Awards & quality certificates
- Unymira Knowledge Center pricing
- User satisfaction
- Screenshots
- Technical details
- Support details
- User reviews
What is Unymira Knowledge Center?
Unymira Knowledge Center is a knowledge management software aimed at call centers and contact centers. This platform is built to provide customer-facing agents instant access to reliable, relevant, and updated information, such as product description, manuals, troubleshooting documents, and other knowledge. This enables them to provide better, more efficient customer service.
With Unymira Knowledge Center, customer support agents, telemarketers, and salespeople are able to find information akin to one looking for answers in Google. All they have to do is just type and press enter. Unymira Knowledge Center’s powerful search engine will instantly deliver relevant information and give agents the best answers to any question effortlessly.
Show MoreOverview of Unymira Knowledge Center Benefits
Unymira Knowledge Center boasts of Advanced search capability that speeds up agents access to reliable and relevant information. With the software’s powerful search engine, agents simply just have to enter keywords and Unymira Knowledge Center will bring the data they need. It basically eliminates having to scan and go through various files and documents to find the answers to their customers’ questions, dramatically speeding the resolution process and ensuring customers are satisfied with the rapid response.
Call center agents need to have the information they need instantly accessible. With Unymira Knowledge Center, all the information, history, and other data are stored in a single, unified place. You don’t have to maintain separate databases to store all your information. Unymira Knowledge Center takes care of that easily.
Another advantage Unymira Knowledge Center brings to the table include a very friendly, easy to use content creation tool. You can create content to supplement or add to existing information in your database or supply the organization with fresh information not found in your system. Agents can interact with your knowledge articles, enabling them to add, edit, or modify content within the articles.
Other benefits Unymira Knowledge Center offers are Advanced reporting and analytics, troubleshooting, integrated E-learning, workflow and approval for articles, and inter-agent chat.
Show MoreOverview of Unymira Knowledge Center Features
- Advanced search capability
- Knowledge is stored in one central place
- Easy to use content creation tool
- Multilanguage support
- Agents can interact with knowledge articles
- Advanced reporting & analytics
- Troubleshooting
- Integrated E-learning
- Workflow and approval for articles
- Decision tree creation tool
- Inter-agent chat
What Problems Will Unymira Knowledge Center Solve?
1) Customer service agents need to be able to quickly and easily access knowledge in order to provide quality customer service.
Knowledge Center is able to store and organize all of your knowledge and offers an intelligent search feature that makes searching the knowledge base as easy as a Google search.
2) Training new agents is a difficult task.
Knowledge Center offers E-learning capability that helps to make every one of your agents an expert from the first day.
3) Many customers want to be able to get answers to their questions online, without needing to call an agent.
Knowledge Center seamlessly integrates with Knowledge First, an award-winning web self-service tool. This gives your customers the ability to search your knowledge base themselves and find answers quickly and easily, saving your agents time and saving you money.
Awards & Quality Certificates
Unymira Knowledge Center Position In Our Categories
Keeping in mind companies have particular business wants, it is only practical that they abstain from deciding on an all-encompassing, ”best” software product. However, it would be futile to try to stumble on such application even among sought-after software systems. The practicable step to undertake should be to write the numerous critical aspects which necessitate inspection including key features, costing, technical skill aptitude of staff members, company size, etc. After which, you should follow through your research to a full extent. Browse through these Unymira Knowledge Center review articles and check out each of the software products in your shortlist more closely. Such comprehensive product research ascertain you weed out mismatched software solutions and pay for the one that includes all the benefits your company requires.
Position of Unymira Knowledge Center in our main categories:
TOP
200
Unymira Knowledge Center is one of the top 200 Customer Support Software products
Since each company has unique business needs, it is prudent for them to abstain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a platform even among popular software platforms. The smart thing to do would be to catalog the various vital factors that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Unymira Knowledge Center Call Center Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive homework can make certain you reject ill-fitting systems and zero in on the solution that provides all the features you need for business success.
How Much Does Unymira Knowledge Center Cost?
Unymira Knowledge Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Unymira Knowledge Center pricing details?
Unymira Knowledge Center Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Call Center Software it’s crucial not only to find out how professionals rank it in their reviews, but also to discover whether the actual people and enterprises that use these solutions are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Unymira Knowledge Center reviews across a vast range of social media sites. The data is then featured in an easy to digest way indicating how many people had positive and negative experience with Unymira Knowledge Center. With that information available you will be prepared to make an informed business decision that you won’t regret.
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- German
- Spanish
- French
- Russian
- Dutch
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Unymira Knowledge Center?
USU Knowledge Management integrates with the following business systems and applications:
- ServiceNow
- Salesforce
- Genesys
- NICE inContact
- Slack
- Zendesk
- SAP
- Microsoft Dynamics NAV
- BMC
- Sharepoint
- Microsoft
Unymira Knowledge Center User Reviews
Unymira Knowledge Center average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Game Changer for Customer Service / Call Centers
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 23.04.2021
Company Size: 51-100 Employees
Industry: Retail
PROS: I used this in a call center I used to work for. It was relatively unknown at the time but man, was it a huge difference for us. Instead of looking through our shared folders, sharepoint and training manuals, everything was suddenly in one place. Instead of spending half a call figuring out where to even find the answer, everyone immediately knew where to find everything. Plus they could easily push it out via phone/chat/email/etc.
CONS: Reporting is lacking, still a bit european
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Unymira Knowledge Center Alternatives
Top Competitors To Unymira Knowledge Center By Price
Product name:
Price:
Trending Call Center Software Reviews
Unymira Knowledge Center Comparisons
Product name:
Unymira Knowledge Center user reviews
Game Changer for Customer Service / Call Centers
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 23.04.2021
Company Size: 51-100 Employees
Industry: Retail
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?