User.com Review

User.com improves communication both with current and prospective users, as it is enabled to generate leads and delivers modules for customers’ on-boarding. One of the things that makes User.com so popular is that it has a simple and intuitive interface, reinforced with drag-and-drop functionalities to add fields and elements, and build navigation paths in a matter of seconds. All campaigns and related marketing processes are automated, and can be personalized to raise brand awareness.

User.com employs a specific widget that tracks visitors and analyses their behavior, all with the purpose to determine where they came from, and what they intend to do on your website. As soon as the system distinguishes them as potential leads, they’re automatically logged into chat, where agents send them personalized and inviting messages to engage them.

At the same time, companies can send their users a variety of newsletters, personalized email messages, bumpers, or customize chat boxes to make them look more customer-orientated. The system contains a variety of creative templates to choose from, but also allows you to design your own, and add headers, logos, and similar brand-related information.

Being an all in one solution User.com is a complete platform for turning visitors into customers. With entire communication in one place it’s easier to keep track of all the messages.

Automated, behaviour triggered messages allow a completely hands-free lead nurturing. For example: “If user speaks Spanish, comes from referrer X has 4 days of trial left and hasn’t visited the pricing page yet, send him with a custom live chat message”.

It organizes the work of sales teams by detecting warm leads and organizing the sales process with CRM.

Combining data from user tracking and all communication channels lets businesses build customer profiles of impressive accuracy.

The knowledge base creation tool makes support easier and faster by providing links with ready answers.

Finally, User.com tracks, collects, and stores all valuable data in a single location, from where you can access it and reuse it any time you want. The data will be organized in pre-selected logical units, and presented on easy-to-understand previews and messages. You can also use a variety of statistical and analytical tools to pull off reports, tag users, organize events, or simply monitor the progress of your business.

The platform is also very price competitive with being 2 to 5 times cheaper than the closest competitors.