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UseResponse Review
What is UseResponse?
UseResponse is a customer support software that helps support teams of companies and businesses make their customers happy. It combines tools for collecting feedback from customers, managing tickets, creating help articles and FAQs, and engaging with customers through different channels in a simple solution. This enables users to perform better, deliver fast and effective customer service, and increase customer satisfaction.
UseResponse allows users to efficiently and flexibly gather feedback from customers. They can set up a public portal where customers can ask questions, request product features, report issues, and share their own ideas related to the company’s products and services. The software is built with a help desk tool that permits users to create custom workflows and queues for handling tickets and requests.
The software also gives the ability to create and organize a knowledge base where customers can easily access all the online resources they need such as product manuals, help pages and articles, and FAQs. Last but not least, it provides a customizable widget that can be embedded on a website so support agents can interact with customers and prospects in real-time.
Show MoreOverview of UseResponse Benefits
Customer Feedback Management
UseResponse is built with a tool that permits users to collect, organize, and handle feedback from customers in an efficient and flexible manner. This tool lets them create a public portal that makes it easy for their customers to ask inquiries, report issues, request product features, and give their own opinion about the company’s products and services.
After collecting feedback from customers, users then collaborate with their colleagues to discuss the questions, issues, and requests raised by customers. They can collaborate through Kanban boards and create workflows with custom statutes and fields for managing issues and requests. They can also build roadmaps to guide stakeholders on how product or service-related concerns should be handled and what steps need to be done.
Help Desk Ticketing System
UseResponse comes with a help desk ticketing system that aids support agents in handling tickets and requests. The system organizes incoming requests from different channels in one inbox and enables users to break the requests into smaller tasks. Moreover, it allows them to create queues that can be personalized for each support agent. Support agents can also send canned responses and targeted messages based on customer behavior and receive push notifications on their mobile devices.
Knowledge Base Management
Another tool included in UseResponse is a knowledge base management software designed to reduce the workload of support teams. With this tool, users can build and organize all the documentation their customers need which includes product and service manuals, help pages and articles, and FAQs. Customers can access these online resources from the company’s website and mobile applications or a branded community portal. In addition, the tool uses Artificial Intelligence to analyze and profile customers, permitting users to show the right help articles and content to the right people.
Real-Time Customer Engagement
UseResponse integrates with various messaging applications like FB messenger, WhatsApp, Skype, Viber, and Telegram. This allows support agents to interact with customers in real-time through different channels. Users can also embed a live chat widget on their own website. They can customize this widget like adding agent avatars and changing its colors and styles.
Show MoreOverview of UseResponse Features
- Customer Feedback
- Roadmaps
- Custom Workflows
- Help Desk System
- Task Management
- Smart Automation
- Knowledge Base
- Targeted Content
- Omnichannel Support
- Live Chat Widget
Awards & Quality Certificates
UseResponse Position In Our Categories
Because businesses have distinct business needs, it is prudent that they abstain from preferring a one-size-fits-all, ideal business application. Just the same, it is almost impossible to chance on such an app even among popular software products. The rational thing to undertake can be to note down the several critical functions that require analysis including key features, price terms, technical skill capability of staff members, company size, etc. The second step is, you must double down on the research through and through. Read these UseResponse evaluations and scrutinize the other software solutions in your shortlist more closely. Such all-encompassing product research can make sure you take out unsuitable applications and buy the one which has all the tools your company requires in sustaining growth.
Position of UseResponse in our main categories:
TOP
50
UseResponse is one of the top 50 Customer Support Software products
TOP
50
UseResponse is one of the 50 Help Desk Software products
If you are interested in UseResponse it might also be a good idea to examine other subcategories of Customer Support Software gathered in our base of B2B software reviews.
There are popular and widely used applications in each software group. But are they automatically the best fit for your enterprise’s unique wants? A market-leading software application may have thousands of users, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few UseResponse Customer Support Software reviews and think about the elements that you want in the software such as the price, main tools, available integrations etc. Then, shortlist a few apps that fit your wants. Try out the free trials of these platforms, read online opinions, get clarifications from the maker, and do your research meticulously. This in-depth research is certain to assist you find the most excellent software application for your company’s special needs.
How Much Does UseResponse Cost?
UseResponse Pricing Plans:
Free Trial
Basic Cloud
$49/2 support agents/month
Enterprise Cloud
$149/2 support agents/month
Enterprise On-Premise
$4,800/support agents/year
What are UseResponse pricing details?
UseResponse Pricing Plans:
Free Trial
Basic Cloud
$49/2 support agents/month
Enterprise Cloud
$149/2 support agents/month
Enterprise On-Premise
$4,800/support agents/year
UseResponse provides three pricing plans for you to choose from if you want to access and use all the tools included in the software suite.
Here are the details of each plan:
Basic Cloud – $49/2 support agents/month or $490/2 support agents/year
- 1 Help Center
- Unlimited Users, Requests
- 10,000 Daily API Requests
- Feedback System
- Help Desk + Live Chat
- Knowledge Base Software
- Basic SSO
Enterprise Cloud – $149/2 support agents/month or $1,490/2 support agents/year
- Unlimited Centers
- Unlimited Users, Requests
- Unlimited Daily API Requests
- All Basic Cloud Features Plus:
- Multilingual Portals
- SLA Management
- Business Hours
- Extended Analytics
Enterprise On-Premise – $4,800/support agents/year
- Installed on your Server
- Custom Add-ons
- 100% Open Code
- Premium Support
- Updates
User Satisfaction
Positive Social Media Mentions
35
Negative Social Media Mentions
0
We know that when you decide to buy a Customer Support Software it’s vital not only to learn how experts evaluate it in their reviews, but also to discover if the real clients and companies that use this software are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and UseResponse reviews across a broad array of social media sites. The data is then presented in a simple to understand way indicating how many customers had positive and negative experience with UseResponse. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Chinese
- German
- Spanish
- French
- Russian
- Italian
- Dutch
Pricing Model
- Monthly payment
- One-time payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for UseResponse?
UseResponse integrates with the following messaging apps and third-party tools:
- Skype
- Viber
- FB Messenger
- Telegram
- VK
- Zapier
- Slack
- Salesforce
- Jiraa
-
Confluence
-
Hubspot
-
Wordpress
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