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VirtualPBX Review

VirtualPBX
Our score: 8.5 User satisfaction: 97%

What is VirtualPBX?

VirtualPBX is a pioneering cloud-based business phone system that has a full stack and is highly reliable. It also offers the best value as it has packages that can suit the needs of any company size. Additionally, the solution abstracts your need to acquire and maintain a phone switch, making it more of a cost-efficient application.

VirtualPBX also allows you to use your existing mobile phones. Because of this, you can eliminate the unnecessary expense of procuring additional hardware to run a business phone line. It enables you to get more out of your devices as well.

With VirtualPBX, you can immediately gain an adequate ROI. That is because it does not take long to setup. In a matter of minutes, you can employ this breakthrough in business phone technology to manage your incoming calls and to make outbound calls.

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Overview of VirtualPBX Benefits

Customizable System

VirtualPBX offers you access to its API and its Webhooks, which you can use to customize the system. This means that you can make the application truly yours by connecting compatible services with it.

Costless Web Phone

You can cut costs when it comes to web phones by utilizing VirtualPBX. That is because the solution offers a costless browser-accessible phone that you can use without having to shell out additional financial resources.

Referral Program

VirtualPBX has an affiliate program that you can sign up for to increase the value of your phone plan. With this, you can increase your earnings by introducing your partners to the solution.

Automated Enterprise Communications

Ease the burden on your systems and your staff by routing several aspects of your enterprise communications to automated applications such as call parking. With these tools at hand, you can increase your call handling capacity and individual productivity.

4G LTE Connectivity

When you sign up for a VirtualPBX plan, you gain instant access to a powerful 4G LTE nationwide network. Because of this, you can rest assured that your communications do not suffer signal losses when you go to far-flung areas. Additionally, this lets you connect your remote workers to your office as if they are within a few steps of you.

Live Customer Support

The people behind VirtualPBX understand that technical issues can greatly affect your operations. That is why the company has a live support team that you can reach 24/7 to assist you in resolving your problems. As such, you can rest assured that your customers can get through to you seamlessly at all times of the day.

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Overview of VirtualPBX Features

  • 4G LTE Mobile
  • Advanced Call Transfers
  • ACD Queues
  • Audio Conferencing
  • Auto Attendant
  • Automated Directory
  • Business/Holiday Hours
  • Do Not Disturb
  • Follow Me Calling
  • Call Blasting
  • Call Recording
  • Outbound Caller ID
  • Custom Greetings
  • Music/Info On Hold
  • Device Management
  • Direct Inward Dialing
  • Email to Fax
  • Feature Codes
  • Hot Desking
  • Intercom
  • Multiple Numbers
  • Personal Parking
  • Ring Groups
  • Salesforce Integration
  • Valet Parking
  • Voicemail Boxes & Notifications
  • Webhooks
  • Web Phone

VirtualPBX Position In Our Categories

Since companies have unique business-related demands, it is only sensible they abstain from seeking an all-encompassing, ”best” software system. Just the same, it would be almost impossible to try to chance on such an app even among well-known software solutions. The best step to do would be to narrow down the varied chief functions which demand inspection like major features, price terms, technical skill capability of the employees, organizational size, etc. The second step is, you should follow through your product research to a full extent. Read these VirtualPBX evaluations and look over each of the software programs in your list in detail. Such detailed product research guarantees you keep away from mismatched software solutions and subscribe to the one which offers all the tools your company requires.

Position of VirtualPBX in our main categories:

TOP 50

VirtualPBX is one of the top 50 Business Phone Systems products

If you are considering VirtualPBX it might also be beneficial to examine other subcategories of Business Phone Systems collected in our base of SaaS software reviews.

It's crucial to keep in mind that almost no software in the Business Phone Systems category will be an ideal solution that can fulfill all the goals of various company types, sizes and industries. It may be a good idea to read a few VirtualPBX Business Phone Systems reviews first as some solutions might dominate only in a really narrow group of applications or be designed with a really specific type of industry in mind. Others might function with an intention of being easy and intuitive and therefore lack complicated functions desired by more experienced users. There are also software that cater to a wide group of users and provide a complex feature toolbox, however this frequently comes at a more expensive cost of such a solution. Ensure you're aware of your needs so that you pick a service that has all the functionalities you search for.

How Much Does VirtualPBX Cost?

VirtualPBX Pricing Plans:

Free Trial

Basic

Starts at $14.99/user/month

Pro

Starts at $29.99/user/month

Unlimited

Starts at $37.99/user/month

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What are VirtualPBX pricing details?

VirtualPBX Pricing Plans:

Free Trial

Basic

Starts at $14.99/user/month

Pro

Starts at $29.99/user/month

Unlimited

Starts at $37.99/user/month

VirtualPBX offers three enterprise pricing. The prices and the inclusions of the packages are listed below to help you decide which option is suitable for your organization.

Basic – starts at $14.99/user/month or $12.99/user/month/annual billing

  • 1,000 Shared Minutes
  • 2 Local or Toll-Free Numbers
  • Unlimited VoIP Minutes

Pro – starts at $29.99/user/month $26.99/user/month/annual billing

  • 2,500 Shared Minutes
  • 2 Local or Toll-Free Numbers
  • Unlimited VoIP Minutes

Unlimited – starts at $37.99/user/month $32.99/user/month/annual billing

  • Unlimited Minutes
  • 3 Local or Toll-Free Numbers
  • Unlimited VoIP Minutes

User Satisfaction

Positive Social Media Mentions 102
Negative Social Media Mentions 2

We realize that when you make a decision to get a Business Phone Systems it’s vital not only to find out how experts rank it in their reviews, but also to check whether the actual people and businesses that purchased these solutions are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and VirtualPBX reviews across a broad array of social media sites. The information is then featured in an easy to understand form showing how many customers had positive and negative experience with VirtualPBX. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for VirtualPBX?

VirtualPBX has an open API and Webhooks that you can employ in fully customizing the solution.

VirtualPBX User Reviews

VirtualPBX average rating:

Average score
4.1/5 (5 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Laurence

PROS: Customer support is amazing. I have multiple issues during my phone call, and they addressed them spectacularly.

CONS: Nothing. I love their customer support, they helped me in everything I needed to know and set up.

Reviewed 5 years ago

Read full review >

The least favorable review

Kallie

PROS: Communicating within the team and among the members has improved with the use of VirtualPBX. It is also easy to use, that it does not require much effort learning how to use it.

CONS: The beginning was a bit difficult, but it gets easier to use once you get used to the system. The mobile app needs a lot of development.

Reviewed 5 years ago

Read full review >

More reviews from 5 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Client support

Read full review >
Bernadine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.11.2021 Company Size: 11-50 Employees Industry: Defense & Space

PROS: One customer support agent is assigned to me to address all my issues and concerns.

CONS: Documentation needs improvement.

What do you think about this review?

Great Poor

Transition was quite a challenge

Read full review >
Catharine
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 28.02.2021 Company Size: 11-50 Employees Industry: Retail

PROS: Huge learning curve with switching from Vconsole to Dash.

CONS: Complete rebuilding, not a smooth transition.

What do you think about this review?

Great Poor
Show More User Reviews (5)

Extensive features, budget-friendly especially for starting businesses

Read full review >
Derick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.01.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Configuring the system about and during the opening and closing hours.

CONS: We can forward the calls, but there is no way to identify if the call is for the personal number or the business when I receive it on my phone.

What do you think about this review?

Great Poor

So easy to use, made us communicate more

Read full review >
Kallie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 05.11.2020 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Communicating within the team and among the members has improved with the use of VirtualPBX. It is also easy to use, that it does not require much effort learning how to use it.

CONS: The beginning was a bit difficult, but it gets easier to use once you get used to the system. The mobile app needs a lot of development.

What do you think about this review?

Great Poor

Great customer support

Read full review >
Laurence
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.10.2020 Company Size: 11-50 Employees Industry: Law Practice

PROS: Customer support is amazing. I have multiple issues during my phone call, and they addressed them spectacularly.

CONS: Nothing. I love their customer support, they helped me in everything I needed to know and set up.

What do you think about this review?

Great Poor
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Popular VirtualPBX Alternatives

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VirtualPBX Comparisons

VirtualPBX user reviews

Client support

Read full review >
Bernadine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.11.2021 Company Size: 11-50 Employees Industry: Defense & Space

Transition was quite a challenge

Read full review >
Catharine
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 28.02.2021 Company Size: 11-50 Employees Industry: Retail

Extensive features, budget-friendly especially for starting businesses

Read full review >
Derick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.01.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

So easy to use, made us communicate more

Read full review >
Kallie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 05.11.2020 Company Size: 11-50 Employees Industry: Marketing and Advertising

Great customer support

Read full review >
Laurence
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.10.2020 Company Size: 11-50 Employees Industry: Law Practice
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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