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VirtualPBX Review

VirtualPBX
Our score: 8.5 User satisfaction: 97%

What is VirtualPBX?

VirtualPBX is a pioneering cloud-based business phone system that has a full stack and is highly reliable. It also offers the best value as it has packages that can suit the needs of any company size. Additionally, the solution abstracts your need to acquire and maintain a phone switch, making it more of a cost-efficient application.

VirtualPBX also allows you to use your existing mobile phones. Because of this, you can eliminate the unnecessary expense of procuring additional hardware to run a business phone line. It enables you to get more out of your devices as well.

With VirtualPBX, you can immediately gain an adequate ROI. That is because it does not take long to setup. In a matter of minutes, you can employ this breakthrough in business phone technology to manage your incoming calls and to make outbound calls.

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Overview of VirtualPBX Benefits

Customizable System

VirtualPBX offers you access to its API and its Webhooks, which you can use to customize the system. This means that you can make the application truly yours by connecting compatible services with it.

Costless Web Phone

You can cut costs when it comes to web phones by utilizing VirtualPBX. That is because the solution offers a costless browser-accessible phone that you can use without having to shell out additional financial resources.

Referral Program

VirtualPBX has an affiliate program that you can sign up for to increase the value of your phone plan. With this, you can increase your earnings by introducing your partners to the solution.

Automated Enterprise Communications

Ease the burden on your systems and your staff by routing several aspects of your enterprise communications to automated applications such as call parking. With these tools at hand, you can increase your call handling capacity and individual productivity.

4G LTE Connectivity

When you sign up for a VirtualPBX plan, you gain instant access to a powerful 4G LTE nationwide network. Because of this, you can rest assured that your communications do not suffer signal losses when you go to far-flung areas. Additionally, this lets you connect your remote workers to your office as if they are within a few steps of you.

Live Customer Support

The people behind VirtualPBX understand that technical issues can greatly affect your operations. That is why the company has a live support team that you can reach 24/7 to assist you in resolving your problems. As such, you can rest assured that your customers can get through to you seamlessly at all times of the day.

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Overview of VirtualPBX Features

  • 4G LTE Mobile
  • Advanced Call Transfers
  • ACD Queues
  • Audio Conferencing
  • Auto Attendant
  • Automated Directory
  • Business/Holiday Hours
  • Do Not Disturb
  • Follow Me Calling
  • Call Blasting
  • Call Recording
  • Outbound Caller ID
  • Custom Greetings
  • Music/Info On Hold
  • Device Management
  • Direct Inward Dialing
  • Email to Fax
  • Feature Codes
  • Hot Desking
  • Intercom
  • Multiple Numbers
  • Personal Parking
  • Ring Groups
  • Salesforce Integration
  • Valet Parking
  • Voicemail Boxes & Notifications
  • Webhooks
  • Web Phone

VirtualPBX Position In Our Categories

Because companies have special business wants, it is only logical they avoid purchasing a one-size-fits-all, ”best” solution. Still, it would be futile to stumble on such an app even among sought-after software products. The best thing to undertake is to list the various key aspects which entail examination like essential features, packages, technical skill capability of staff members, business size, etc. Next, you must perform your product research through and through. Read these VirtualPBX review articles and look over the other software systems in your list more closely. Such all-encompassing product research guarantees you weed out unfit software products and subscribe to the one which meets all the aspects your business requires to realize efficiency.

Position of VirtualPBX in our main categories:

TOP 50

VirtualPBX is one of the top 50 Business Phone Systems products

If you are considering VirtualPBX it might also be sensible to investigate other subcategories of Business Phone Systems collected in our database of SaaS software reviews.

Each company is different, and may call for a special Business Phone Systems solution that will be adjusted to their business size, type of clients and staff and even particular industry they support. You should not count on getting an ideal services that is going to work for every business regardless of their history is. It may be a good idea to read a few VirtualPBX Business Phone Systems reviews first and even then you should keep in mind what the software is intended to do for your business and your workers. Do you need a simple and intuitive app with just elementary functions? Will you actually make use of the complex functionalities required by experts and large enterprises? Are there any particular tools that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy solution that will fit your budget.

How Much Does VirtualPBX Cost?

VirtualPBX Pricing Plans:

Free Trial

Basic

Starts at $14.99/user/month

Pro

Starts at $29.99/user/month

Unlimited

Starts at $37.99/user/month

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What are VirtualPBX pricing details?

VirtualPBX Pricing Plans:

Free Trial

Basic

Starts at $14.99/user/month

Pro

Starts at $29.99/user/month

Unlimited

Starts at $37.99/user/month

VirtualPBX offers three enterprise pricing. The prices and the inclusions of the packages are listed below to help you decide which option is suitable for your organization.

Basic – starts at $14.99/user/month or $12.99/user/month/annual billing

  • 1,000 Shared Minutes
  • 2 Local or Toll-Free Numbers
  • Unlimited VoIP Minutes

Pro – starts at $29.99/user/month $26.99/user/month/annual billing

  • 2,500 Shared Minutes
  • 2 Local or Toll-Free Numbers
  • Unlimited VoIP Minutes

Unlimited – starts at $37.99/user/month $32.99/user/month/annual billing

  • Unlimited Minutes
  • 3 Local or Toll-Free Numbers
  • Unlimited VoIP Minutes

User Satisfaction

Positive Social Media Mentions 102
Negative Social Media Mentions 2

We know that when you decide to purchase a Business Phone Systems it’s important not only to see how professionals score it in their reviews, but also to check whether the real users and enterprises that purchased this software are indeed happy with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and VirtualPBX reviews across a broad range of social media sites. The data is then presented in an easy to understand format revealing how many people had positive and negative experience with VirtualPBX. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for VirtualPBX?

VirtualPBX has an open API and Webhooks that you can employ in fully customizing the solution.

VirtualPBX User Reviews

VirtualPBX average rating:

Average score
4.1/5 (5 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Laurence

PROS: Customer support is amazing. I have multiple issues during my phone call, and they addressed them spectacularly.

CONS: Nothing. I love their customer support, they helped me in everything I needed to know and set up.

Reviewed 5 years ago

Read full review >

The least favorable review

Kallie

PROS: Communicating within the team and among the members has improved with the use of VirtualPBX. It is also easy to use, that it does not require much effort learning how to use it.

CONS: The beginning was a bit difficult, but it gets easier to use once you get used to the system. The mobile app needs a lot of development.

Reviewed 5 years ago

Read full review >

More reviews from 5 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Client support

Read full review >
Bernadine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.11.2021 Company Size: 11-50 Employees Industry: Defense & Space

PROS: One customer support agent is assigned to me to address all my issues and concerns.

CONS: Documentation needs improvement.

What do you think about this review?

Great Poor

Transition was quite a challenge

Read full review >
Catharine
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 28.02.2021 Company Size: 11-50 Employees Industry: Retail

PROS: Huge learning curve with switching from Vconsole to Dash.

CONS: Complete rebuilding, not a smooth transition.

What do you think about this review?

Great Poor
Show More User Reviews (5)

Extensive features, budget-friendly especially for starting businesses

Read full review >
Derick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.01.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Configuring the system about and during the opening and closing hours.

CONS: We can forward the calls, but there is no way to identify if the call is for the personal number or the business when I receive it on my phone.

What do you think about this review?

Great Poor

So easy to use, made us communicate more

Read full review >
Kallie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 05.11.2020 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Communicating within the team and among the members has improved with the use of VirtualPBX. It is also easy to use, that it does not require much effort learning how to use it.

CONS: The beginning was a bit difficult, but it gets easier to use once you get used to the system. The mobile app needs a lot of development.

What do you think about this review?

Great Poor

Great customer support

Read full review >
Laurence
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.10.2020 Company Size: 11-50 Employees Industry: Law Practice

PROS: Customer support is amazing. I have multiple issues during my phone call, and they addressed them spectacularly.

CONS: Nothing. I love their customer support, they helped me in everything I needed to know and set up.

What do you think about this review?

Great Poor
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VirtualPBX Comparisons

VirtualPBX user reviews

Client support

Read full review >
Bernadine
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.11.2021 Company Size: 11-50 Employees Industry: Defense & Space

Transition was quite a challenge

Read full review >
Catharine
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 28.02.2021 Company Size: 11-50 Employees Industry: Retail

Extensive features, budget-friendly especially for starting businesses

Read full review >
Derick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 03.01.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

So easy to use, made us communicate more

Read full review >
Kallie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 05.11.2020 Company Size: 11-50 Employees Industry: Marketing and Advertising

Great customer support

Read full review >
Laurence
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.10.2020 Company Size: 11-50 Employees Industry: Law Practice
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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