WotNot Review
What is WotNot?
WotNot is a no-code chatbot solution that integrates chatbot and live chat tools in a single platform to help you promote better conversations and relationships across multiple channels and grow your business. WotNot provides a drag-and-drop chatbot builder that enables you to easily create chatbots without coding and deploy them to different channels, including websites, web and mobile apps, SMS, Facebook, and WhatsApp.
You can also set triggers and apply conditional branching to create engaging and personalized conversation flows and improve user experiences. Using its live chat tool, you’ll be able to manage your agents and chatbot and live chat conversations in one place. You can automatically route chat conversations to agents, switch difficult or complex conversations from chatbots to agents, and track all past conversations between chatbots and agents.
WotNot has a chatbot analytics dashboard where you can view essential metrics and information. You’ll know how users are engaging with the chatbot, which conversations are translating to leads, sign-ups, or solved tickets, and where users are dropping out of the conversation flows.
Show MoreOverview of WotNot Benefits
Engaging & Personalized Conversational Experiences
WotNot provides all the important chat tools you need in order to create engaging and personalized conversational experiences on different channels. For instance, you can set triggers to instantly launch chatbots when specific criteria or conditions are met, like when users visit your website at a certain time, go to a web page, or speak in a specific language.
WotNot also enables chatbot conversations to flow in different directions based on preset conditions or users’ chosen options or entered information. Moreover, you can automatically transfer chatbot conversations to agents when the chatbot can’t answer customers’ inquiries or in any situation that requires human involvement.
Sales & Customer Support Scaling
Combining chatbot and live chat features in a single tool, WotNot helps you scale the capability of your sales and customer service teams. You can instantly assign inquiries and chat conversations to agents depending on their availability, current chat workload, and skills. With just a single click, your agents can also switch from chatbot to live chat in the same interface to handle conversations the chatbots aren’t trained for or add personal touches to conversations.
The chatbots can qualify leads and set them up within your CRM system, suggest products based on customers’ purchase history, answer common customer support questions, and create and track tickets. This means your agents no longer need to spend much of their time on repetitive tasks.
Effective Chatbot & Live Chat Strategy
WotNot is built with a chat analytics dashboard that provides metrics and data about chatbot and live chat conversations. You can find out if chat conversations are producing the number of leads, sign-ups, or solved tickets you’re targeting.
You can also track and analyze the performance of your chatbots, like how much time users are spending on them and which pages on your website the chatbots are performing well. WotNot allows you to gain actionable insights into chat interaction, user behavior, and content engagement. This way, you can make smarter decisions and implement an effective chatbot and live chat strategy.
Show MoreOverview of WotNot Features
- No-Code Chatbot Builder
- Triggers
- Conversation Flow Branching
- Human Handover
- Live Chat Tool
- Multiple Channels
- Conversation Routing
- Customer Profile & Qualification
- Conversation History
- Chatbot Analytics Dashboard
- Integrations
Awards & Quality Certificates
WotNot Position In Our Categories
Bearing in mind businesses have special business demands, it is only logical that they abstain from picking a one-size-fits-all, ideal software product. Be that as it may, it is difficult to pinpoint such an app even among widely used software systems. The reasonable step to do is to make a list of the several significant aspects which call for a careful thought such as major features, packages, technical skill ability of staff, business size, etc. Next, you should double down on the research exhaustively. Read some of these WotNot reviews and look over each of the software options in your list more closely. Such well-rounded research ensure you drop unsuitable applications and buy the system that offers all the features your company requires.
Position of WotNot in our main categories:
Organizations have diverse needs and requirements and no software application can be just right in such a situation. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business needs. The smart thing to do would be to customize the application for your unique needs, staff member skill levels, budget, and other aspects. For these reasons, do not hurry and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your research, look into each short-listed system in detail, read a few WotNot Live Chat Software reviews, contact the maker for clarifications, and finally select the app that provides what you require.
How Much Does WotNot Cost?
WotNot Pricing Plans:
Free Trial
All-in-One Plan
$99/month
What are WotNot pricing details?
WotNot Pricing Plans:
Free Trial
All-in-One Plan
$99/month
WotNot offers a single enterprise plan which can be paid monthly or annually. Here are the details:
All-in-One Plan – $99/month ($949/year if billed annually)
Features
- Unlimited Conversations
- Unlimited Chat History
- Chatbot Templates
- Logical Conversation Flow
- Chatbot Triggers
- Multi-Lingual
- Chatbot Builder
- Analytics Dashboard
- Human Handover
- Automatic Conversation Rating
- Customer Profiles & Details
- 1-Click Chat Transcripts
- Chat Widget Personalization
- Lead Notifications via Email
- Channels & Integrations
User Satisfaction
Positive Social Media Mentions
96
Negative Social Media Mentions
11
We know that when you make a decision to purchase a Live Chat Software it’s crucial not only to find out how experts rank it in their reviews, but also to find out whether the real users and enterprises that purchased these solutions are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WotNot reviews across a wide array of social media sites. The information is then displayed in an easy to digest form showing how many customers had positive and negative experience with WotNot. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WotNot?
WotNot integrates with:
- Salesforce
- Zoho
- Shopify
- Google Analytics
- Zendesk
- HubSpot
- Slack
- WordPress
- Google Sheets
- Google Calendar
- Stripe
- Sage
- Outlook Calendar
- Twilio
- QuickBooks
- Calendly
- Discord
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