Price

$12

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Zoho Support REVIEW

Help Desk Software

4 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Zoho Support?

Zoho Support is a leading help desk software solution that has been distinguished with our Expert’s Choice Award and our Great User Experience Award for 2016. This platform offers a very integrated and dynamic suite of help desk features including ticket management, automation, and reporting tools. With Zoho Support, businesses can create and maintain long-lasting and very productive relationships with their high value clients. With its powerful setup, Zoho Support allows businesses to engage their clients via various channels like chat, email, and social sites such as Facebook and Twitter. Workflows become automated and ticket management becomes much easier, enabling agents to handle and take care of large influxes of traffic and ticket requests and deliver appropriate responses to their issues.

Overview of Zoho Support Benefits

  • The platform is hosted online, allowing your agents to access data from anywhere and instantly deliver high quality support to their customers based on real time information.
  • Zoho Support comes with a myriad of features that bolster the productivity and effectiveness of your agents.
  • You can customize everything to suit your business demands and even your personal preferences. It’s possible to make Zoho Support your support platform from top to bottom.

Overview of Zoho Support Features

  • Ticket Management
  • Reporting
  • CRM Integration
  • Automation
  • Customization
  • Mobile
  • Email
  • Phone
  • Chat
  • Social Media
  • Self-service Portal
  • Forums
  • Form Embed
  • Ticket Assignment
  • Service Escalations
  • Notification Rules
  • Time-based Actions
  • Workflow Rules
  • Happiness Ratings
  • Customizable Reports
  • Scheduled Reports
  • Graphic Dashboards

Awards & Quality Certificates

Zoho Support Position In Our Categories

Position of Zoho Support in our main categories:

20

Zoho Support is one of the top 20 Help Desk Software products

20

Zoho Support is one of the top 20
Help Desk Software products


If you are considering Zoho Support it may also be beneficial to examine other subcategories of Best Help Desk Software listed in our database of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

Organizations have unqiue wants and requirements and no software platform can be ideal in such a scenario. It is futile to try to find a perfect off-the-shelf software product that meets all your business requirements. The wise thing to do would be to customize the system for your specific wants, staff member skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized trendy systems. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your homework, look into each short-listed application in detail, read a few Zoho Support reviews, call the seller for explanations, and finally select the app that presents what you need.

How Much Does Zoho Support Cost?

Zoho Support Pricing Plans:

Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.

Free

  • E-mail Inbox & Web-form
  • KnowledgeBase
  • Community Forums
  • Customizable Web Portal
  • Re-Branding
  • Domain Mapping
  • Priority SLAs w/ Escalation
  • Basic Reports w/ Custom Fields

You can easily start Zoho Suport free trial here.

Professional – $12/agent/month

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Zoho CRM Integration
  • Customer Happiness Ratings
  • Cloud Telephony
  • Advanced Reports & Dashboards

Enterprise – $25/agent/month

All Professional features plus:

  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

19

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Zoho Support pricing details?

Zoho Support Pricing Plans:

Zoho Support offers two priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Support for a spin.

Free

  • E-mail Inbox & Web-form
  • KnowledgeBase
  • Community Forums
  • Customizable Web Portal
  • Re-Branding
  • Domain Mapping
  • Priority SLAs w/ Escalation
  • Basic Reports w/ Custom Fields

You can easily start Zoho Suport free trial here.

Professional – $12/agent/month

All Free features plus:

  • Multi-channel Support
  • Helpdesk Automations
  • Multi-department Management
  • Advanced SLAs w/ Business Hours
  • Zoho CRM Integration
  • Customer Happiness Ratings
  • Cloud Telephony
  • Advanced Reports & Dashboards

Enterprise – $25/agent/month

All Professional features plus:

  • Scheduled Reports
  • Cross Department Reports
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Zoho BugTracker Integration
  • Cloud Telephony w/ IVR
  • Live Chat Support

What integrations are available for Zoho Support?

Zoho Support offers integration with Zoho CRM.

User reviews


User reviews in total: 4

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3
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Average Rating:

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The most favorable review

Thomas P.

6 months ago


Pros:
We are very happy to have integrated our Zoho CRM with Zoho Support, I think it was the best decision we made this year. I feel extremelly motivated to recommend Zoho Support's team, and I have no words to describe how dedicated they've been ever since the software was introduced. I heard they are working on a new UI now, I am really looking forward to it. I wish you all the best!

Cons:
There are few things I dislike, however. I would add a sorting option in the department view, and would definitely increase the update capability through the CRM. The subject text on ticket descriptions cannot be edited. Integration with Zoho Motivator is also grown for updates, I think. Maybe this depends on the version you're using, I'm not really able to compare.

The least favorable review

Rebecca E.

5 months ago


Pros:
What can I say, a great and intuitive tool, firstly. It is navigated simply, and it leads to significant time saving.

Cons:
I am not going to deny that the setup was complicated. I expected something simpler so I had to ask for professional help. However, once you're done with it, using the program is fairly simple.

Published 5 months ago
Verified
user
What can I say, a great and intuitive tool, firstly. It is navigated simply, and it leads to significant time saving.



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Published 6 months ago
Verified
user
Struggling to handle emails? Go for Zoho Support! It does its job fast, and it is very intuitive to use. Some time ago they launched an iPhone app, and as a satisfied...



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Published 6 months ago
Verified
user
Frankly, I've never worked with a more intuitive tool. I love their graphic design, and I appreciate the smooth and seamless workflow.



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
We are very happy to have integrated our Zoho CRM with Zoho Support, I think it was the best decision we made this year. I feel extremelly motivated to recommend Zoho...



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