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Zoho Support REVIEW

Help Desk Software

4 user reviews
USER SATISFACTION 98%
OUR SCORE 8.8

What is Zoho Support?

Zoho Support is a leading help desk software solution that has been distinguished with our Expert’s Choice Award and our Great User Experience Award for 2017. This platform offers a very integrated and dynamic suite of help desk features including ticket management, automation, and reporting tools. With Zoho Support, businesses can create and maintain long-lasting and very productive relationships with their high value clients. With its powerful setup, Zoho Support allows businesses to engage their clients via various channels like chat, email, and social sites such as Facebook and Twitter. Workflows become automated and ticket management becomes much easier, enabling agents to handle and take care of large influxes of traffic and ticket requests and deliver appropriate responses to their issues.

Overview of Zoho Support Benefits

  • The platform is hosted online, allowing your agents to access data from anywhere and instantly deliver high quality support to their customers based on real time information.
  • Zoho Support comes with a myriad of features that bolster the productivity and effectiveness of your agents.
  • You can customize everything to suit your business demands and even your personal preferences. It’s possible to make Zoho Support your support platform from top to bottom.

Overview of Zoho Support Features

  • Work Mode
  • Advanced Reports & Dashboards
  • Advanced SLAs w/ Business Hours
  • Ticket Overview Dashboard
  • Multi-department Management
  • Cloud Telephony Integrations
  • Customizable Help Center
  • Remote Support
  • Agent Dashboards
  • Team Feed
  • Basic Reports
  • Community Forums
  • Helpdesk Automations
  • Scheduled Reports
  • Custom Ticket Templates
  • Domain Mapping
  • Live Chat Support
  • Email Inbox & Web-form
  • Manager Dashboards
  • Zoho BugTracker Integration
  • Priority Service Level Agreement
  • Contract Management
  • Multi-channel Support
  • Multi-brand Help Center
  • Knowledge Base
  • Re-Branding
  • Role-Based Access Control
  • Customer Happiness Ratings
  • Cross Department Reports
  • Two-way data sync (Zoho CRM)

Awards & Quality Certificates

Zoho Support Position In Our Categories

Position of Zoho Support in our main categories:

20

Zoho Support is one of the top 20 Help Desk Software products

20

Zoho Support is one of the 20
Help Desk Software products


If you are considering Zoho Support it might also be a good idea to examine other subcategories of Best Help Desk Software collected in our database of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

There are well-liked and widely used solutions in each software group. But are they automatically the best fit for your company’s unique needs? A trendy software product may have thousands of customers, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few Zoho Support reviews and consider the aspects that you want in the software such as the cost, main functionality, available integrations etc. Then, choose a few systems that fit your needs. Check out the free trials of these products, read online comments, get explanations from the vendor, and do your research meticulously. This profound homework is certain to help you select the best software solution for your company’s unique needs.

How Much Does Zoho Support Cost?

Zoho Support Pricing Plans:
Free trial
Free
Free
Professional
$15/agent/month
Enterprise
$30/agent/month

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

  • Team Feed
  • Agent Dashboards
  • Basic Reports
  • Remote Support
  • Work Mode
  • Priority Service Level Agreement
  • Re-Branding
  • Community Forums
  • Configurable Help Center
  • Email Inbox & Web-form
  • Domain Mapping
  • Ticket Overview Dashboard
  • Manager Dashboards
  • Knowledge Base

Professional – $12/agent/month (annual billing)

  • $15/agent/month (monthly basis)
  • All features in the Free plan
  • Helpdesk Automation
  • Multiple department Management
  • 2-way data sync (Zoho CRM)
  • Rating for Customer Happiness/Satisfaction
  • Zoho BugTracker Integration
  • Multi-channel Support
  • Cloud Telephony Integrations
  • Advanced SLAs w/ Business Hours
  • Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

  • $30/agent/month (monthly basis)
  • All features in the Professional plan
  • Scheduled Reports
  • Contract Management
  • Live Chat Support
  • Help Center for Multiple Brands
  • Cross-Department Reports
  • Customizable Ticket Templates
  • Role-Based Permission and Access Control

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

55

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Zoho Support pricing details?

Zoho Support Pricing Plans:
Free trial
Free
Free
Professional
$15/agent/month
Enterprise
$30/agent/month

Zoho Support has a free plan and two premium offerings. You may also explore the software first through its free trial for 15 days. Here’s information about the plans:

Free – $0

  • Team Feed
  • Agent Dashboards
  • Basic Reports
  • Remote Support
  • Work Mode
  • Priority Service Level Agreement
  • Re-Branding
  • Community Forums
  • Configurable Help Center
  • Email Inbox & Web-form
  • Domain Mapping
  • Ticket Overview Dashboard
  • Manager Dashboards
  • Knowledge Base

Professional – $12/agent/month (annual billing)

  • $15/agent/month (monthly basis)
  • All features in the Free plan
  • Helpdesk Automation
  • Multiple department Management
  • 2-way data sync (Zoho CRM)
  • Rating for Customer Happiness/Satisfaction
  • Zoho BugTracker Integration
  • Multi-channel Support
  • Cloud Telephony Integrations
  • Advanced SLAs w/ Business Hours
  • Advanced Reports and Dashboards

Enterprise – $25/agent/month (annual billing)

  • $30/agent/month (monthly basis)
  • All features in the Professional plan
  • Scheduled Reports
  • Contract Management
  • Live Chat Support
  • Help Center for Multiple Brands
  • Cross-Department Reports
  • Customizable Ticket Templates
  • Role-Based Permission and Access Control

What integrations are available for Zoho Support?

Zoho Support offers integration with Zoho CRM.

User reviews


User reviews in total: 4

1
3
0
0
0

Average Rating:

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The most favorable review

Thomas

11 months ago


Pros: We are very happy to have integrated our Zoho CRM with Zoho Support, I think it was the best decision we made this year. I feel extremelly motivated to recommend Zoho Support's team, and I have no words to describe how dedicated they've been ever since the software was introduced. I heard they are working on a new UI now, I am really looking forward to it. I wish you all the best!

Cons: There are few things I dislike, however. I would add a sorting option in the department view, and would definitely increase the update capability through the CRM. The subject text on ticket descriptions cannot be edited. Integration with Zoho Motivator is also grown for updates, I think. Maybe this depends on the version you're using, I'm not really able to compare.

The least favorable review

Administrator

2 months ago


Pros: Struggling to handle emails? Go for Zoho Support! It does its job fast, and it is very intuitive to use. Some time ago they launched an iPhone app, and as a satisfied user I can tell you it is their greatest product so far.

Cons: I appreciate their frequent efforts to improve the product, but I'd prefer to be notified about it. Creating tickets can be painful too, I don't understand why they didn't stick to a more intuitive procedure, emailing, for instance.

Administrator
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Published 2 months ago
Verified
user
Struggling to handle emails? Go for Zoho Support! It does its job fast, and it is very intuitive to use. Some time ago they launched an iPhone app, and as a satisfied...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
What can I say, a great and intuitive tool, firstly. It is navigated simply, and it leads to significant time saving.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Frankly, I've never worked with a more intuitive tool. I love their graphic design, and I appreciate the smooth and seamless workflow.



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
We are very happy to have integrated our Zoho CRM with Zoho Support, I think it was the best decision we made this year. I feel extremelly motivated to recommend Zoho...



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