CallVU Review
What is CallVU?
CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. It is designed to help businesses improve their efficiency and better meet their customers’ needs while lowering their expenses and generating more revenue.
This platform consists of Visual IVR, Service Bots, and Agent-Caller Collaboration capabilities which promote self-service. With these tools, customers or callers will be able to easily and quickly resolve issues on their own. It lowers call volume and allows your organization to deliver better customer experience.
The Visual IVR does not only provide callers with self-service options to solve their concerns but also lets you display promotions and ads. It also features biometric authentication to protect customers. Users can also embed digital forms to simplify their daily processes such as customer onboarding. What’s more, there is a post-call engine that automatically logs the call session.
Collaboration tools are also available. Your agents and customers can co-browse, share screens, and video chat with each other. There’s also a service bot that facilitates automated, proactive customer’s engagement journey.
CallVU runs on mobile devices and the web and is an ideal solution for industries that relies on a call center as their first point of contact with the customers.
Show MoreOverview of CallVU Benefits
Visual IVR
This tool enables businesses to provide their customers with a self-service option to solve their service issues. This eliminates the long waiting times, enhance customer experience, and reduce call volumes. What’s more, customers do not need to install anything to be able to use this feature. If the customer makes a call, you can simply send them a link to begin their digital engagement session.
Simplified Customer Data Collection
The solution replaces PDFs and paper forms with Digital Forms. It comes with a form builder that enables users to easily create or update forms. Costumers can fill and sign forms even without the help of an agent, making the data collection less complex. What’s more, the data is automatically synced in the CRM so your information remains up-to-date.
Real-time Agent-Customer Interactions
CallVU’s collaboration module enables agents to collaborate and assist callers seamlessly in real-time. They can perform co-browsing, share screen, collect digital signature, and even engage in bi-directional video chats. These capabilities can simplify the task at hand, improve service, and fast track resolution of customer needs or requests.
Seamless Security
Securing your business and customer’s data is crucial but it can be a lengthy and complex process. CallVU platform solves this problem by featuring a biometric authentication technology. It eliminates the need for passwords or the need to talk to an operator for verification. Instead, it uses voice, fingerprint, and face recognition to verify the caller.
Show MoreOverview of CallVU Features
- Collaboration Module
- Visual IVR
- Biometric Authentication
- Mobile Marketing
- Form Builder
- CRM Synchronized Auto-fill
- Post Call Engine
Awards & Quality Certificates
CallVU Position In Our Categories
Because companies have particular business-related needs, it is logical that they avoid deciding on an all-encompassing, ”best” business application. Be that as it may, it would be futile to try to chance on such application even among popular software products. The practicable step to undertake can be to take note of the varied major functions that merit deliberation like key features, plans, technical skill levels of the users, company size, etc. After which, you must conduct the research through and through. Read some of these CallVU analyses and check out the other solutions in your shortlist in detail. Such all-encompassing product investigation ensures you steer clear of mismatched apps and pay for the one that provides all the aspects your company requires to realize efficiency.
Position of CallVU in our main categories:
It is essential to keep in mind that almost no app in the Call Center Software category is going to be a perfect solution that can match all the goals of various company types, sizes and industries. It may be a good idea to read a few CallVU Call Center Software reviews first as certain solutions can excel only in a very small group of applications or be created with a very specific type of industry in mind. Others can work with a goal of being easy and intuitive and therefore lack advanced functionalities needed by more experienced users. You can also come across solutions that cater to a broad group of users and offer a powerful feature base, however that usually comes at a higher price of such a solution. Be certain that you're aware of your needs so that you get a solution that provides exactly the functionalities you search for.
How Much Does CallVU Cost?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CallVU pricing details?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
CallVU platform’s enterprise pricing details are available only upon request. Contact the vendor for more details.
User Satisfaction
Positive Social Media Mentions
24
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Call Center Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out if the real people and companies that use this software are indeed content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CallVU reviews across a wide array of social media sites. The data is then displayed in a simple to understand form indicating how many clients had positive and negative experience with CallVU. With that information at your disposal you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CallVU?
CallVU can integrate with the following IVR systems and CRM platforms:
- Avaya
- Genesys
- CISCO
- Salesforce
- Amdocs CRM
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