CallVU Review
What is CallVU?
CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. It is designed to help businesses improve their efficiency and better meet their customers’ needs while lowering their expenses and generating more revenue.
This platform consists of Visual IVR, Service Bots, and Agent-Caller Collaboration capabilities which promote self-service. With these tools, customers or callers will be able to easily and quickly resolve issues on their own. It lowers call volume and allows your organization to deliver better customer experience.
The Visual IVR does not only provide callers with self-service options to solve their concerns but also lets you display promotions and ads. It also features biometric authentication to protect customers. Users can also embed digital forms to simplify their daily processes such as customer onboarding. What’s more, there is a post-call engine that automatically logs the call session.
Collaboration tools are also available. Your agents and customers can co-browse, share screens, and video chat with each other. There’s also a service bot that facilitates automated, proactive customer’s engagement journey.
CallVU runs on mobile devices and the web and is an ideal solution for industries that relies on a call center as their first point of contact with the customers.
Show MoreOverview of CallVU Benefits
Visual IVR
This tool enables businesses to provide their customers with a self-service option to solve their service issues. This eliminates the long waiting times, enhance customer experience, and reduce call volumes. What’s more, customers do not need to install anything to be able to use this feature. If the customer makes a call, you can simply send them a link to begin their digital engagement session.
Simplified Customer Data Collection
The solution replaces PDFs and paper forms with Digital Forms. It comes with a form builder that enables users to easily create or update forms. Costumers can fill and sign forms even without the help of an agent, making the data collection less complex. What’s more, the data is automatically synced in the CRM so your information remains up-to-date.
Real-time Agent-Customer Interactions
CallVU’s collaboration module enables agents to collaborate and assist callers seamlessly in real-time. They can perform co-browsing, share screen, collect digital signature, and even engage in bi-directional video chats. These capabilities can simplify the task at hand, improve service, and fast track resolution of customer needs or requests.
Seamless Security
Securing your business and customer’s data is crucial but it can be a lengthy and complex process. CallVU platform solves this problem by featuring a biometric authentication technology. It eliminates the need for passwords or the need to talk to an operator for verification. Instead, it uses voice, fingerprint, and face recognition to verify the caller.
Show MoreOverview of CallVU Features
- Collaboration Module
- Visual IVR
- Biometric Authentication
- Mobile Marketing
- Form Builder
- CRM Synchronized Auto-fill
- Post Call Engine
Awards & Quality Certificates
CallVU Position In Our Categories
Because companies have their own business needs, it is only reasonable that they abstain from preferring a one-size-fits-all, ”best” software solution. Be that as it may, it would be futile to find such a software system even among popular software products. The sensible step to do is to note down the varied chief functions which need deliberation including essential features, costing, technical skill capability of staff, organizational size, etc. Thereafter, you should double down on your product research comprehensively. Browse over some CallVU evaluations and look over the other software options in your list more closely. Such all-encompassing research guarantees you avoid unsuitable software solutions and choose the one that provides all the function your company requires.
Position of CallVU in our main categories:
Organizations have diverse wants and requirements and no software platform can be perfect in such a scenario. It is useless to try to find a perfect out-of-the-box software app that meets all your business requirements. The wise thing to do would be to modify the solution for your specific requirements, staff member skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your homework, investigate each short-listed system in detail, read a few CallVU Call Center Software reviews, call the maker for explanations, and finally choose the application that provides what you need.
How Much Does CallVU Cost?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CallVU pricing details?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
CallVU platform’s enterprise pricing details are available only upon request. Contact the vendor for more details.
User Satisfaction
Positive Social Media Mentions
24
Negative Social Media Mentions
0
We realize that when you decide to get a Call Center Software it’s vital not only to learn how experts score it in their reviews, but also to find out whether the actual clients and businesses that bought these solutions are genuinely satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CallVU reviews across a vast array of social media sites. The data is then displayed in a simple to digest format indicating how many users had positive and negative experience with CallVU. With that information available you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CallVU?
CallVU can integrate with the following IVR systems and CRM platforms:
- Avaya
- Genesys
- CISCO
- Salesforce
- Amdocs CRM
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