CallVU Review
What is CallVU?
CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. It is designed to help businesses improve their efficiency and better meet their customers’ needs while lowering their expenses and generating more revenue.
This platform consists of Visual IVR, Service Bots, and Agent-Caller Collaboration capabilities which promote self-service. With these tools, customers or callers will be able to easily and quickly resolve issues on their own. It lowers call volume and allows your organization to deliver better customer experience.
The Visual IVR does not only provide callers with self-service options to solve their concerns but also lets you display promotions and ads. It also features biometric authentication to protect customers. Users can also embed digital forms to simplify their daily processes such as customer onboarding. What’s more, there is a post-call engine that automatically logs the call session.
Collaboration tools are also available. Your agents and customers can co-browse, share screens, and video chat with each other. There’s also a service bot that facilitates automated, proactive customer’s engagement journey.
CallVU runs on mobile devices and the web and is an ideal solution for industries that relies on a call center as their first point of contact with the customers.
Show MoreOverview of CallVU Benefits
Visual IVR
This tool enables businesses to provide their customers with a self-service option to solve their service issues. This eliminates the long waiting times, enhance customer experience, and reduce call volumes. What’s more, customers do not need to install anything to be able to use this feature. If the customer makes a call, you can simply send them a link to begin their digital engagement session.
Simplified Customer Data Collection
The solution replaces PDFs and paper forms with Digital Forms. It comes with a form builder that enables users to easily create or update forms. Costumers can fill and sign forms even without the help of an agent, making the data collection less complex. What’s more, the data is automatically synced in the CRM so your information remains up-to-date.
Real-time Agent-Customer Interactions
CallVU’s collaboration module enables agents to collaborate and assist callers seamlessly in real-time. They can perform co-browsing, share screen, collect digital signature, and even engage in bi-directional video chats. These capabilities can simplify the task at hand, improve service, and fast track resolution of customer needs or requests.
Seamless Security
Securing your business and customer’s data is crucial but it can be a lengthy and complex process. CallVU platform solves this problem by featuring a biometric authentication technology. It eliminates the need for passwords or the need to talk to an operator for verification. Instead, it uses voice, fingerprint, and face recognition to verify the caller.
Show MoreOverview of CallVU Features
- Collaboration Module
- Visual IVR
- Biometric Authentication
- Mobile Marketing
- Form Builder
- CRM Synchronized Auto-fill
- Post Call Engine
Awards & Quality Certificates
CallVU Position In Our Categories
Since companies have distinctive business requirements, it is only sensible that they steer clear of preferring an all-in-one, “perfect” software. Nonetheless, it would be futile to try to discover such an app even among popular software solutions. The logical thing to do can be to tabulate the several key aspects that entail scrutiny including key features, pricing, skill ability of the employees, organizational size, etc. Then, you should do the product research fully. Go over some of these CallVU reviews and look over each of the applications in your list more closely. Such all-encompassing research ascertain you circumvent ill-fitting apps and select the one which provides all the function your business requires.
Position of CallVU in our main categories:
Every company has different needs and needs an application that can be personalized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you look for a software product, first be sure what you require it for. Read some CallVU Call Center Software reviews and ask yourself do you want basic tools or do you want advanced tools? Are there any industry-specific features that you are searching for? Get the answers to these questions to aid your search. There are lots of factors that you need to consider and these include your finances, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the platform that offers all that you need to enhance your firm efficiency and productivity.
How Much Does CallVU Cost?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CallVU pricing details?
CallVU Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
CallVU platform’s enterprise pricing details are available only upon request. Contact the vendor for more details.
User Satisfaction
Positive Social Media Mentions
24
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Call Center Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out whether the real clients and enterprises that use this software are indeed satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CallVU reviews across a broad array of social media sites. The data is then displayed in a simple to digest way indicating how many clients had positive and negative experience with CallVU. With that information available you will be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CallVU?
CallVU can integrate with the following IVR systems and CRM platforms:
- Avaya
- Genesys
- CISCO
- Salesforce
- Amdocs CRM
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