CloudCherry Review

Unlike most traditional CRMs designed to pull information in plain sight, CloudCherry knows exactly what to do with that information once it arrives. Developed to engage customers and then manage their engagement, CloudCherry ensures you will be able to improve your service, track and use opportunities, and fix eventual drawbacks you may not even be aware of. How exactly does this work?

Information coming from 17 channels

Being one of market’s most powerful omnichannel platforms, CloudCherry gathers data from 17 channels overall, including email services, mobile applications, and social media. It will also bring under the same umbrella the chatbots you use to communicate with customers, the email embeds, links, and text messages, and help you organize surveys with premade or personalized questionnaires. Basically, there is little chance that a message or inquiry coming from a customer will be neglected, or replied to with delay, as it is automatically converted into a dashboard ticket. Don’t forget that CloudCherry offers dedicated apps for mobile users, which means you can establish contact with customers wherever you are.

Progress tracking & immediate reaction

What happens next? Once you’ve collected and deployed all of your data, the system will categorize and organize it neatly, paying attention to urgent matters with alerts and notifications. The real benefit for you as the system’s admin is the possibility to act right away, assigning competent agents for each ticket, and allowing them to collaborate in order to find the right solution. CloudCherry tracks the progress of each ticket, and you get to see all critical metrics on NPS^®, Customer Delight Score, Sentiment Analysis, Most Liked Parameter, and Least Liked Parameter on the same dashboard. You can also generate a variety of internal reports scheduled on your devices, which can also be used in future to deal with repetitive tickets.

Customizable Operations

Note that CloudCherry allows just enough customization for you to add filters relevant for your operations, be those NPSs, locations, dates, respondent age, and more. The system will simply produce the insights you want, help you build custom reports, and decide who is going to see what with roles and permissions. Consequently, you will understand all issues and make decisions suitable for your business. Ticketing & Call Center modules are also available to address customer issues immediately, and to make fast structural changes to your products and services.

Net Promoter Score Measurement

The thing we would like to pay special attention to is Net Promoter Score management, as this is where CloudCherry shines the most. Net Promoter Score is the world’s leading go-metric for evaluating customer satisfaction, therefore embraced by this powerful system to help you discover what users want. You can easily track the NPS value of your brand, as the system not only listens to what customers have to say, but also measures what they do! A NPS survey is easy and fast to conduct (less than 60 minutes), and involves all customer interactions and channels. You can even set custom filters to discover granular NPS score, regardless of the industry you’re operating in.