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Helpdesk Pilot Review

Helpdesk Pilot
Our score: 7.2 User satisfaction: 99%

What is Helpdesk Pilot?

Helpdesk Pilot is a web-based customer support and IT help desk management solution that combines email management, issue tracking, reporting, and ticket management all in one. The tool caters to both information technology support and customer support departments or teams across a range of industries, ranging from education to technology.

The ticket management functions of the tool allow businesses to categorize as well as filter incoming email requests. It also provides businesses with a self-service ticket management interface for the end-users.

Known in the industry as a feature-rich helpdesk software, Helpdesk Pilot is among the best support management software solutions available in the market.

Overview of Helpdesk Pilot Benefits

Helpdesk Pilot is a great help desk support solution for your business. It is an amazing, must-have solution for your customer support and IT help desk management needs.

Thousands of businesses use Helpdesk Pilot to get sky-high efficiency rates in their help desk management.

Helpdesk Pilot allows businesses to manage support services more effectively and efficiently, treating each and every of your company’s incoming requests as a unique, traceable ticket.

You can collate support requests that are sent in through the web, over the phone, or via email into a user-friendly and feature-rich help desk tool that empowers not only your support agents but also reassures your end-users of efficient, quick, and quality support.

It’s possible to build insightful and helpful reports on-the-fly using the combinations of informative data sources across your help desk solution. You can measure key metrics using visual pie-chart representations as well as export reports out of the tool, for further editing and analysis.

Respond to customer tickets even when you are on the move or working in the field, by simply replying to the email alerts or notifications you have been receiving.

The response is sent to the end user and appended to the ticket within the help desk, ensuring that all communication is actively stored in the ticket’s summary.

Overview of Helpdesk Pilot Features

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

Helpdesk Pilot Position In Our Categories

Bearing in mind companies have their own business requirements, it is only sensible they steer clear of subscribing to a one-size-fits-all, ”best” software solution. Having said that, it is hard to try to discover such an app even among sought-after software solutions. The reasonable thing to do should be to jot down the different important aspects that need deliberation including major features, pricing, technical skill levels of staff members, organizational size, etc. The second step is, you must double down on the research systematically. Have a look at these Helpdesk Pilot evaluations and check out the other software options in your list in detail. Such well-rounded research guarantees you avoid mismatched applications and subscribe to the system that offers all the tools you require business requires.

Position of Helpdesk Pilot in our main categories:

TOP 100

Helpdesk Pilot is one of the top 100 Help Desk Software products

If you are considering Helpdesk Pilot it might also be a good idea to analyze other subcategories of Help Desk Software listed in our database of SaaS software reviews.

Organizations have different needs and requirements and no software application can be ideal in such a scenario. It is pointless to try to find a perfect out-of-the-box software product that fulfills all your business wants. The smart thing to do would be to customize the application for your unique requirements, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your research, check out each short-listed system in detail, read a few Helpdesk Pilot Help Desk Software reviews, contact the vendor for clarifications, and finally choose the product that provides what you require.

How Much Does Helpdesk Pilot Cost?

Helpdesk Pilot Pricing Plans:

Free Trial

Lite Edition

$895

Pro Edition

$1195

Enterprise Edition

$1495

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

User Satisfaction

Positive Social Media Mentions 146
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpdesk Pilot reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpdesk Pilot. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Helpdesk Pilot pricing details?

Helpdesk Pilot Pricing Plans:

Free Trial

Lite Edition

$895

Pro Edition

$1195

Enterprise Edition

$1495

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

What integrations are available for Helpdesk Pilot?

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
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Reviewed By Louie Andre
Page last modified
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