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Helpdesk Pilot REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 7.2

What is Helpdesk Pilot?

Helpdesk Pilot is a web-based customer support and IT help desk management solution that combines email management, issue tracking, reporting, and ticket management all in one. The tool caters to both information technology support and customer support departments or teams across a range of industries, ranging from education to technology.

The ticket management functions of the tool allow businesses to categorize as well as filter incoming email requests. It also provides businesses with a self-service ticket management interface for the end-users.

Known in the industry as a feature-rich helpdesk software, Helpdesk Pilot is among the best support management software solutions available in the market.

Overview of Helpdesk Pilot Benefits

Helpdesk Pilot is a great help desk support solution for your business. It is an amazing, must-have solution for your customer support and IT help desk management needs.

Thousands of businesses use Helpdesk Pilot to get sky-high efficiency rates in their help desk management.

Helpdesk Pilot allows businesses to manage support services more effectively and efficiently, treating each and every of your company’s incoming requests as a unique, traceable ticket.

You can collate support requests that are sent in through the web, over the phone, or via email into a user-friendly and feature-rich help desk tool that empowers not only your support agents but also reassures your end-users of efficient, quick, and quality support.

It’s possible to build insightful and helpful reports on-the-fly using the combinations of informative data sources across your help desk solution. You can measure key metrics using visual pie-chart representations as well as export reports out of the tool, for further editing and analysis.

Respond to customer tickets even when you are on the move or working in the field, by simply replying to the email alerts or notifications you have been receiving.

The response is sent to the end user and appended to the ticket within the help desk, ensuring that all communication is actively stored in the ticket’s summary.

Overview of Helpdesk Pilot Features

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports

Helpdesk Pilot Position In Our Categories

Position of Helpdesk Pilot in our main categories:

100

Helpdesk Pilot is one of the top 100 Help Desk Softwareproducts

100

Helpdesk Pilot is one of the 100
Help Desk Software products


If you are interested in Helpdesk Pilot it might also be beneficial to check out other subcategories of Best Help Desk Software collected in our database of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

It's important to realize that hardly any software in the Help Desk Software category is going to be an ideal solution that can match all the needs of different company types, sizes and industries. It may be a good idea to read a few Helpdesk Pilot reviews first as specific services might dominate only in a really narrow group of applications or be designed with a very specific type of industry in mind. Others might operate with a goal of being simple and intuitive and as a result lack complicated features welcomed by more experienced users. You can also find solutions that focus on a wide group of users and provide a powerful feature base, however that usually comes at a more significant cost of such a service. Make sure you're aware of your needs so that you buy a software that offers exactly the features you search for.

How Much Does Helpdesk Pilot Cost?

Helpdesk Pilot Pricing Plans:
Free trial
Lite Edition
$895
Pro Edition
$1195
Enterprise Edition
$1495

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Helpdesk Pilot reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Helpdesk Pilot. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

146

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are Helpdesk Pilot pricing details?

Helpdesk Pilot Pricing Plans:
Free trial
Lite Edition
$895
Pro Edition
$1195
Enterprise Edition
$1495

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

What integrations are available for Helpdesk Pilot?

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support

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