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HelpOnClick Review
What is HelpOnClick?
HelpOnClick is a state-of-the-art live chat software that you can use to increase sales and customer satisfaction. Use the app’s real-time traffic monitor to check who is on your website and what they are doing. Invite them for a chat and convert them into paying customers.
It takes just a few minutes to get started with HelpOnClick’s live chat software. Installing it is easy as you only need to copy the HTML code and paste it on your website. There is no need to keep the browser open as the desktop tray app immediately notifies you about new messages and chats. Users can also customize the chat window to match their website look.
Show MoreOverview of HelpOnClick Benefits
24/7 Virtual Agent support
HelpOnClick provides a Virtual Agent feature – a chat bot that can assist customers 24/7, or when the operators rest.
Live chat for the Facebook fan page
The application for Facebook allows customers contact a company’s representative right from the company’s Facebook fan page.
A chat toolbar with multiple contact options
The chat toolbar is HelpOnClick’s new option to present a chat on a website (in addition to the chat widget, chat buttons, a direct link, and an i-frame). The toolbar may include several contact options, such as start a chat, leave a message, call via Skype, view Twitter feed, view Facebook fans and more.
Show MoreOverview of HelpOnClick Features
- Access from PC, Mac, smartphones, tablets, even SMS
- Advanced built-in statistics, Google Analytics integration
- Automated invitations
- Chat between operators, transfer chat to another operator
- Copy and paste HTML code. One time setup
- Customizable pre-chat fields
- Detailed real-time traffic monitoring
- Facebook chat for business pages
- Full multiple websites and multiple departments support
- Integrations with major CMS, help desk, e-commerce, and CRM systems
- Offline options: redirect, hide widget or leave a message
- Real-time chat
- Run multiple chats simultaneously
- Searchable transcript history
- See what visitors are typing before they submit
- Sound alert whenever a visitor has entered to chat
- Upload your own icon or choose one from default icons
- Canned messages
- Use real pictures of your operators
- Virtual Assistant option
What Problems Will HelpOnClick Solve?
24/7 support with no extra cost
Small companies often cannot afford 24/7 online support. HelpOnClick offers the option of using the Virtual Agent when operators are offline. It allows website owners to provide 24/7 support without extra cost.
Cost-effective teamwork
For medium businesses, HelpOnClick offers competitive team plans. An average full-featured plan for 5 users costs over $100/month, and HelpOnClick offers a feature-rich software for $70/month for 5 users ($42/month if paid for a year in advance). An average plan for 10 users normally exceeds $200/month, and the HelpOnClick live chat costs only $110/month for a 10-user account (only $66/month if paid for a year in advance).
Effective communication
Effective communication depends on how much you know about your customers. The HelpOnClick live chat offers multiple ways to learn more about website visitors and chat visitors. Real-time traffic monitoring shows visitors’ geographical location, a returning or new client status, and the current page on the website. When operators start chats with visitors, they may view visitors’ previous chat history, visitors’ footsteps on the website, and information that can be found about the visitor on the Web, based on their email address. The more operators know about their visitors, the higher service level they can achieve.
HelpOnClick Position In Our Categories
Knowing that businesses have distinct business-related demands, it is only rational they avoid subscribing to an all-encompassing, ideal software system. However, it would be hard to pinpoint such a software product even among widely used software solutions. The better step to do should be to list the various chief aspects that necessitate examination such as major features, plans, skill ability of staff, company size, etc. After which, you should do the research thoroughly. Read some HelpOnClick reviews and look over each of the software solutions in your list more closely. Such comprehensive product investigation ensures you circumvent unfit software products and select the one that includes all the features your business requires for optimal results.
Position of HelpOnClick in our main categories:
TOP
100
HelpOnClick is one of the top 100 Customer Support Software products
TOP
50
HelpOnClick is one of the 50 Help Desk Software products
It's essential to note that virtually no service in the Live Chat Software category will be a perfect solution that can fulfill all the needs of various business types, sizes and industries. It may be a good idea to read a few HelpOnClick Live Chat Software reviews first as specific solutions can perform well exclusively in a very narrow group of applications or be designed with a really specific type of industry in mind. Others may function with a goal of being simple and intuitive and therefore lack complicated functions desired by more experienced users. You can also find software that cater to a broad group of users and offer a rich feature set, but that usually comes at a more expensive price of such a service. Be certain that you're aware of your requirements so that you get a software that provides all the elements you search for.
How Much Does HelpOnClick Cost?
HelpOnClick Pricing Plans:
Free Trial
Monthly billing cycle
$19/month
Quarterly billing cycle
$48.5/quarter
Annual billing cycle
$136.8/year
What are HelpOnClick pricing details?
HelpOnClick Pricing Plans:
Free Trial
Monthly billing cycle
$19/month
Quarterly billing cycle
$48.5/quarter
Annual billing cycle
$136.8/year
HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:
- Monthly billing cycle: $19/month for one seat
- Quarterly billing cycle: (-15%) $48.5/quarter for one seat
- Annual billing cycle: (-40%): $136.8/year for one seat
Features
- 5 websites
- Customization
- Virtual Agent
- Unlimited chats
- Unlimited invitation rules
- Unlimited departments
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to buy a Live Chat Software it’s crucial not only to learn how experts rank it in their reviews, but also to discover if the real users and companies that bought this software are genuinely content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpOnClick reviews across a broad range of social media sites. The information is then displayed in an easy to understand way indicating how many people had positive and negative experience with HelpOnClick. With that information at your disposal you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HelpOnClick?
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
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