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HP Service Anywhere Review

HP Service Anywhere
Our score: 8.1 User satisfaction: 97%

What is HP Service Anywhere?

HP Service Anywhere is a popular SaaS suite that enables companies to incorporate system and user-generated data sourced from HP Autonomy IDOL (Intelligence Data Operating Layer), and HP Vertica for service self-management. Unlike other big data alternatives, Service Anywhere from HP delivers deeper insights to its users, thanks largely to its big data roots.

Overview of HP Service Anywhere Benefits

HP Service Anywhere brings a myriad of benefits to companies that opt to employ the cloud-based SaaS solution.

  • Improve IT service support and delivery processes across the complete lifecycle leveraging ITIL® industry best practices.
  • Promote proactive problem solving, user self-sufficiency and process improvement by delivering connected intelligence to ITSM users.
  • Implement effective peer to peer collaboration and IT agent chat to improve customer satisfaction and staff efficiency.
  • Accelerate time to production with easy configuration, quick deployment, and simple on-going maintenance.
  • By employing SaaS via the Cloud, users can access HP Service Anywhere from their PC, tablet or smartphone.
  • The single solution ensures the efficient management of IT-related incidents, tickets and requests to change phones and inventory.
  • The HP solution’s simplified approach improves efficiency, enhances agility and optimizes the management of business support processes.

Overview of HP Service Anywhere Features

  • ITIL Service Desk
  • Big Data
  • Social IT Management
  • Agile Continuous Delivery
  • Easy to Use

HP Service Anywhere Position In Our Categories

Knowing that companies have particular business-related needs, it is rational that they abstain from preferring an all-in-one, ideal business application. Nevertheless, it is futile to pinpoint such an app even among popular software systems.
The rational thing to undertake would be to set down the different critical factors which demand investigation such as crucial features, plans, skill competence of the employees, organizational size, etc. After which, you should double down on your research thoroughly. Go over these HP Service Anywhere evaluations and scrutinize each of the software solutions in your list in detail. Such comprehensive product research can make sure you steer clear of unsuitable software products and choose the system that meets all the features your company requires.

Position of HP Service Anywhere in our main categories:

TOP 50

HP Service Anywhere is one of the top 50 Help Desk Software products

If you are interested in HP Service Anywhere it could also be a good idea to examine other subcategories of Help Desk Software listed in our database of B2B software reviews.

Companies have different needs and requirements and no software application can be just right in such a condition. It is useless to try to find an ideal out-of-the-box software product that meets all your business requirements. The wise thing to do would be to adapt the system for your special wants, worker skill levels, finances, and other elements. For these reasons, do not rush and invest in well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your homework, investigate each short-listed platform in detail, read a few HP Service Anywhere Help Desk Software reviews, speak to the vendor for clarifications, and finally choose the product that offers what you want.

How Much Does HP Service Anywhere Cost?

HP Service Anywhere Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:

  • IT service desk that’s easy to use, administer, and configure
  • Data consolidated from all sources to solve and prevent user problems
  • Context-aware search that enables employees to help themselves
  • Powerful analytics to identify potential issues before they become problems
  • 30-day free trial with 10 concurrent users

User Satisfaction

Positive Social Media Mentions 181
Negative Social Media Mentions 7

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Anywhere reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HP Service Anywhere. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

https://www.youtube.com/watch?v=SNt8Hschsnk

Technical details

Devices Supported

  • Windows
  • Android
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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HP Service Anywhere Comparisons

HP Service Anywhere user reviews

Just upgraded from Sevice Center 6.1

Read full review >
Roy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.10.2018 Company Size: More than 100 Employees Industry: Supermarkets

What are HP Service Anywhere pricing details?

HP Service Anywhere Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:

  • IT service desk that’s easy to use, administer, and configure
  • Data consolidated from all sources to solve and prevent user problems
  • Context-aware search that enables employees to help themselves
  • Powerful analytics to identify potential issues before they become problems
  • 30-day free trial with 10 concurrent users

What integrations are available for HP Service Anywhere?

No information available.

HP Service Anywhere average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Roy

PROS: HP Service Anywhere makes things simple and easy, as it converts SAW views and native operational dashboards into an entertaining experience, at least that's what our users share. They like both how it looks and how it feels, and they're huge fans of the new and pertinent graphical views on their dashboards. The governance is also a strong side, due the fact that customization doesn't stop you from going creative, but encourages you instead to go deeper in the program and to understand its capacity. Storage and searching is easy too, and there is an in-built messaging feature.

CONS: Even the tool of the future has cons, that's undeniable. If you ask me, it is not exactly easy for referential administration (roles, accounts, groups), and there are still few SLM notifications that can't be customized. We also have our corporate IM system we'd like to see integrated in future.

Reviewed 1 year ago

Read full review >

The least favorable review

Roy

PROS: HP Service Anywhere makes things simple and easy, as it converts SAW views and native operational dashboards into an entertaining experience, at least that's what our users share. They like both how it looks and how it feels, and they're huge fans of the new and pertinent graphical views on their dashboards. The governance is also a strong side, due the fact that customization doesn't stop you from going creative, but encourages you instead to go deeper in the program and to understand its capacity. Storage and searching is easy too, and there is an in-built messaging feature.

CONS: Even the tool of the future has cons, that's undeniable. If you ask me, it is not exactly easy for referential administration (roles, accounts, groups), and there are still few SLM notifications that can't be customized. We also have our corporate IM system we'd like to see integrated in future.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

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  • Latest
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Just upgraded from Sevice Center 6.1

Read full review >
Roy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.10.2018 Company Size: More than 100 Employees Industry: Supermarkets

PROS: HP Service Anywhere makes things simple and easy, as it converts SAW views and native operational dashboards into an entertaining experience, at least that's what our users share. They like both how it looks and how it feels, and they're huge fans of the new and pertinent graphical views on their dashboards. The governance is also a strong side, due the fact that customization doesn't stop you from going creative, but encourages you instead to go deeper in the program and to understand its capacity. Storage and searching is easy too, and there is an in-built messaging feature.

CONS: Even the tool of the future has cons, that's undeniable. If you ask me, it is not exactly easy for referential administration (roles, accounts, groups), and there are still few SLM notifications that can't be customized. We also have our corporate IM system we'd like to see integrated in future.

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Reviewed By Jenny Chang
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