MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

£25

Logo of Oxygen Help Desk
Ask Vendor A QuestionFind A Better App
Logo of Oxygen Help Desk

Oxygen Help Desk REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 6.8

What is Oxygen Help Desk?

Oxygen Help Desk is a tool that gives businesses total visibility of the lifecycles of their support incidents, from tracking them since the moment customers submit their request up to the delivery of the appropriate support and resolution of their issues. Customers can also log and track the status of their service requests, encouraging transparency as well as productivity from the service agents’ end. From an administrative standpoint, Oxygen Help Desk helps in prioritizing and managing multiple tasks using built-in email management and remote support functionalities.

Overview of Oxygen Help Desk Benefits

Oxygen Help Desk is designed to suit any size or type of enterprise either as a cloud-based platform or as a traditional on-premise software. Here are some of the things Oxygen Help Desk can do to make service management a tad better for your business as well as your clients:

  • Prioritise and manage multiple support requests
  • Provide Knowledgebase management
  • Implement & automate process methodologies
  • Deploy easily with simplified and flexible pricing
  • Manage your customers with a Self Service Portal
  • Measure & report on key performance indicators

Overview of Oxygen Help Desk Features

Oxygen Express Help Desk
  • 100% Web Based Interface
  • Easily Configurable
  • Manage Service Level Agreements
  • Knowledge Base
  • Incident & Problem Management
  • Help Desk Reports
  • Multi-Site Support
  • Single Sign on
  • Automate Processes with Business Routing Rules
  • Fast Deployment
  • Comprehensive History and Audit Trail
Oxygen Team Help Desk
  • 100% Web Based
  • Incident & Event Manager
  • Email to Ticket Creation
  • Customer Self Service Portal
  • Service Level Agreement Manager
  • Advanced Report Writer
  • Business Process Mapping
  • Automatic Routing Rules
  • Problem & Change Management
  • Change Management
  • Software and Hardware License Management
  • Asset Management
Oxygen Enterprise Help Desk
  • 100% Web Based
  • Multi-Site Help Desk
  • Customer Self Service Portal
  • Single Sign-On Active Directory
  • SLA Manager
  • Software License Manager
  • Email to Ticket creation
  • Business Process Mapping
  • Routing Rules Automation
  • CMDB (Change Management Database)
  • Release and Configuration Management
  • Integration Services

Oxygen Help Desk Position In Our Categories

Position of Oxygen Help Desk in our main categories:

100

Oxygen Help Desk is one of the top 100 Help Desk Softwareproducts

100

Oxygen Help Desk is one of the 100
Help Desk Software products


If you are interested in Oxygen Help Desk it might also be sensible to examine other subcategories of Best Help Desk Software listed in our database of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

It is important to realize that virtually no software in the Help Desk Software category is an ideal solution able to match all the requirements of different company types, sizes and industries. It may be a good idea to read a few Oxygen Help Desk reviews first as specific solutions might perform well only in a really small set of applications or be created with a very specific type of industry in mind. Others might operate with an idea of being simple and intuitive and therefore lack advanced functionalities welcomed by more experienced users. You can also find software that support a large group of customers and provide a rich feature toolbox, however that usually comes at a more expensive price of such a service. Be certain that you're aware of your requirements so that you purchase a solution that provides all the functionalities you search for.

How Much Does Oxygen Help Desk Cost?

Oxygen Help Desk Pricing Plans:
Free trial
Standard Perpetual license
Starts at £895
On-Demand Saas
£25 per operator/month

Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.

Standard Perpetual license – starts at £895

  • Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.

On-Demand Saas – start at £25 per operator per month

  • Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Oxygen Help Desk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Oxygen Help Desk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

126

NEGATIVE SOCIAL MENTIONS

5

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Monthly payment
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Oxygen Help Desk pricing details?

Oxygen Help Desk Pricing Plans:
Free trial
Standard Perpetual license
Starts at £895
On-Demand Saas
£25 per operator/month

Oxygen Help Desk can be acquired via standard perpetual licensing or as a SaaS via monthly subscription.

Standard Perpetual license – starts at £895

  • Users own the software outright and can be installed in the user’s data center or in Oxygen’s own hosted data center.

On-Demand Saas – start at £25 per operator per month

  • Just subscribe and pay a monthly fee to enjoy Oxygen Help Desk as a fully hosted SaaS product.

What integrations are available for Oxygen Help Desk?

No information available.

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share