PhoneBurner Review

More conversations for more sales opportunities

PhoneBurner can help boost sales productivity, allowing agents to make up to 4 times more calls. The platform’s Power Dialer feature can dial up to 80 numbers per hour, giving agents more chances to close deals and make sales. Agents hear leads as they answer the phone, so the conversation immediately starts without the awkward silence commonly caused by using a multi-line dialer. These features ensure that conversations with leads never start on the wrong foot. 

Make smarter, more productive calls 

The platform puts high-value prospects front and center so you can focus on moving them further into the sales pipeline and close deals. This is possible through smart filters for leads, plus a feature that lets you create saved searches. This way, your sales teams can prioritize these prospects. Each saved search updates automatically as leads move down the sales funnel.

Call from any phone or VOIP

PhoneBurner is completely cloud-based, so you can log into the platform from anywhere. You can even use your mobile phone. All you have to do is choose the lead to contact, set a caller ID, and connect to the PhoneBurner bridge. You can start working on your sales pipeline in a matter of minutes. 

Get more leads to answer your calls

The platform connects you to more leads by providing a Local ID service. When one of your agents call a number that’s covered by your Local ID service plan, the service assigns and displays a unique local number. This makes the prospect more likely to take your call. Prospects can even call the number and be connected to the agent who called them. PhoneBurner’s Local ID service plans are flexible, so you can easily choose locations you want the service for.

Improved productivity through workflow automation

PhoneBurner helps you work as efficiently as possible. There’s no need to manually dial numbers, plus calls are automatically dropped if they go to voicemail. You can build email templates to send in one click based on call results. Use custom buttons to quickly set a status or disposition, organize prospects or tag leads after calls. All these features cut down the time spent on manual tasks so agents can focus on making money.

Save time with built-in CRM features

With PhoneBurner, there’s no need to switch between multiple software. The platform offers full-fledged CRM features, including contact management, lead filtering, automatic list building, call scheduling and campaigns, and lead distribution. With these features, you spend less time figuring out who to contact so you can focus on nurturing leads and closing deals. You can even send emails and text messages right from the dialer. SMS alerts are routed to your email inbox so you can see them right away. 

Easier lead filtering for more successful campaigns

PhoneBurner’s Advanced Search function lets you use a wide variety of filters to find the leads you want. You can search for contacts based on tags, location, dial session status, email status, contact activity, and last call result. This advanced level of filtering helps you achieve the right amount of targeting for your campaigns. 

Efficient lead distribution through LeadStream

LeadStream is a lead distribution engine that helps you avoid the hassle of manual lead distribution, which can be time-consuming especially if you have a large lead pool. Using LeadStream, you can automatically distribute leads to the right agents, so leads can get the nurturing they need to move further into the sales funnel. You can set distribution settings per agent and modify lead distribution rules as you need so agents always have leads to work on. 

Seamless productivity through hundreds of integrations

PhoneBurner offers integrations with more than 200 apps to bring even more automation to your sales process and to minimize the time agents spend switching between apps. Integrations with marketing and sales software like Salesforce, HubSpot, and Pipedrive allow you to add dialing functions wherever you’re working so you can make the most of your time. Through API, the platform can also be integrated into other third-party software. 

Improved transparency of your team’s performance and workflow

PhoneBurner automatically tracks every call and email made on the platform, providing detailed reports that you can use to spot potential performance issues. You can also build custom reports for the metrics that are important to your team. Additionally, the platform lets you motivate your team through self-updating, real-time leaderboards on metrics such as calls made, talk time, and closed deals. 

Hassle-free team management

The platform offers a dashboard where you can quickly add or remove seats as needed. Through the dashboard, you can also track individual agent performance and share content with new agents. This way, new agents can quickly get to work on turning leads into prospects and opportunities and closing deals. 

Quick and easy contact migration and onboarding

You’ll get a dedicated PhoneBurner specialist to guide you through the setup process and customize the platform’s settings according to your sales process. The specialist can help you set up your accounts and workflows and provide training to your agents so they can hit the ground running.