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Sellsy Helpdesk Review
What is Sellsy Helpdesk?
Sellsy Helpdesk is designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations. However, it is available on modular pricing so you pay only what you need.
Its help desk module puts a personal touch to your customer support by assigning a personal email address instead of a ticket number when responding to customer queries. Although the process can be automated, customers or clients will appreciate the personal attention; thus, earning for your business their goodwill. The help desk solution works best for freelancers, small to mid-size businesses, and nonprofits.
Among others, Sellsy allows you to quickly route customer queries to specific persons in your team. It also gives your support agents direct access to client information for a more accurate and faster response. Likewise, your agents can exchange notes to fix issues collaboratively and improve overall support team performance. Whether it’s email support, phone calls, or bug reports, your customer service is kept in one place for easy tracking and assessment.
Moreover, with its open solution framework, Sellsy can easily integrate with third-party apps from email systems to publishing platforms and popular business plugins and apps. The help desk software also features Android and iOS apps for mobility.
Show MoreOverview of Sellsy Helpdesk Benefits
- Give your ticketing system a personal touch by hiding the ticket I.D. from your customers with a personal email address
- Improve your support team performance by quickly assigning tickets, giving them access to client information, and allowing them to work collaboratively with exchanged notes to solve customer issues
- Give accurate and proactive feedback by integrating the help desk with Sellsy CRM and convert customer queries to sales opportunities
- Manage all support requests in one place, such as, email support, phone calls, bug reports, and API form
- Sellsy is an all-in-one solution for sales management. It offers CRM pipelines, Invoicing, Time tracking, Helpdesk, ERP, POS and other features.
- You can save time: the information is always there, where and when you need it. No need to copy and paste the same information in different software, and you always know where it is.
- You can save money: one account only for each user, and not several access.
- You can be efficient: Sellsy has been designed to be simple to set up and use.
Overview of Sellsy Helpdesk Features
- Personalized email address
- Quick ticket routing
- Direct access to client data
- Exchange notes
- Seamless integration with Sellsy CRM
- Integration with other Sellsy business modules
What Problems Will Sellsy Helpdesk Solve?
Finding the information when you need it
Mike receives a customer request using a usual help desk software. But, he doesn’t know who the client is. Then, Mike needs to check the CRM to see who is the contact, and what is his company. Finally, Mike needs to check his invoicing software to have the rest of the details regarding this client.
With Sellsy, when you receive a ticket with our help desk module, you can see all the information on the left of the ticket as Sellsy links the ticket to the right contact and company.
Unifying your different sales channels
Laura sells furniture both online and in her store. The main challenge here is to unify the information: what is the company’s turnover? Who are the clients? Do the clients of the store also shop online? What is the inventory?
Sellsy allows you to know right away the answer to all those different questions, giving you an accurate view of your business.
Running and billing your projects
Aimee needs to run a project for her company involving different parties: staff members, services providers, and the client. Sellsy will allow those different parties to access the parts of the project they need to work on and will help them in communicating. Aimee can keep track of the different deadlines, the project progress, as well as the cost associated with the project.
At the end, her manager, Ryan, will be able to know how much time has been spent and how profitable the project was. And the time spent can also be billed to the client in a few clicks.
Awards & Quality Certificates
Sellsy Helpdesk Position In Our Categories
Because businesses have special business-related needs, it is only reasonable they steer clear of picking a one-size-fits-all, ideal software product. Nonetheless, it would be almost impossible to try to discover such a software product even among popular software solutions. The best thing to do can be to spell out the varied key factors which merit research including important features, pricing, technical skill capability of the employees, business size, etc. After which, you should conduct the product research exhaustively. Browse over some Sellsy Helpdesk analyses and explore the other solutions in your shortlist in detail. Such detailed product research guarantees you drop mismatched software products and buy the one that offers all the tools your company requires.
Position of Sellsy Helpdesk in our main categories:
TOP
100
Sellsy Helpdesk is one of the top 100 Help Desk Software products
If you are considering Sellsy Helpdesk it could also be beneficial to check out other subcategories of Help Desk Software collected in our database of SaaS software reviews.
Each enterprise has different wants and requires a system that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no software can provide perfect functionality off-the-shelf. When you try to find a software app, first be sure what you require it for. Read some Sellsy Helpdesk Help Desk Software reviews and ask yourself do you need basic features or do you require sophisticated features? Are there any industry-specific features that you are searching for? Get the answers to these queries to assist your search. There are lots of factors that you need to reflect on and these include your finances, particular business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that presents all that you need to enhance your firm efficiency and productivity.
How Much Does Sellsy Helpdesk Cost?
Sellsy Helpdesk Pricing Plans:
Free Trial
Sellsy subscriptions
$44.90 monthly
Staff
$10 per staff
Helpdesk management
$15 per month
CRM pipeline license
$10 per month/user
Purchases and margins
$15 per month
Expenses
$15 per month
Project management
$20 per month
Subscriptions management
$15 per month
Inventory management
$20 per month
Cash register license
$55 per month
Bill hours
$15 per month/user
What are Sellsy Helpdesk pricing details?
Sellsy Helpdesk Pricing Plans:
Free Trial
Sellsy subscriptions
$44.90 monthly
Staff
$10 per staff
Helpdesk management
$15 per month
CRM pipeline license
$10 per month/user
Purchases and margins
$15 per month
Expenses
$15 per month
Project management
$20 per month
Subscriptions management
$15 per month
Inventory management
$20 per month
Cash register license
$55 per month
Bill hours
$15 per month/user
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
Module subscriptions
- Helpdesk management ($15 per month)
- CRM pipeline license ($10 per month/user)
- Purchases and margins ($15 per month)
- Expenses ($15 per month)
- Project management ($20 per month)
- Subscriptions management ($15 per month)
- Inventory management ($20 per month)
- Cash register license ($55 per month)
- Bill hours ($15 per month/user)
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to get a Help Desk Software it’s crucial not only to see how professionals rank it in their reviews, but also to discover if the real people and businesses that purchased this software are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Sellsy Helpdesk reviews across a wide array of social media sites. The data is then featured in a simple to understand form showing how many customers had positive and negative experience with Sellsy Helpdesk. With that information at hand you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Sellsy Helpdesk?
- Gmail
- Google Drive
- Google Apps
- Outlook
- Dropbox
- MailChimp
- Simple Mail
- PayPal
- Stripe
- Bluepaid
- WordPress
- Drupal
- MailJet
- Presta Shop
- Joomla!
- CRM
- Invoicing
- Teamwork
- Purchases
- Stocks
- Point-of-sale
- API to create the following:
- connector
- contact lists
- data analysis
- e-commerce
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