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Sellsy Helpdesk Review
What is Sellsy Helpdesk?
Sellsy Helpdesk is designed to be an all-in-one solution that combines help desk, CRM, inventory, and accounting to create a seamless pipeline of business operations. However, it is available on modular pricing so you pay only what you need.
Its help desk module puts a personal touch to your customer support by assigning a personal email address instead of a ticket number when responding to customer queries. Although the process can be automated, customers or clients will appreciate the personal attention; thus, earning for your business their goodwill. The help desk solution works best for freelancers, small to mid-size businesses, and nonprofits.
Among others, Sellsy allows you to quickly route customer queries to specific persons in your team. It also gives your support agents direct access to client information for a more accurate and faster response. Likewise, your agents can exchange notes to fix issues collaboratively and improve overall support team performance. Whether it’s email support, phone calls, or bug reports, your customer service is kept in one place for easy tracking and assessment.
Moreover, with its open solution framework, Sellsy can easily integrate with third-party apps from email systems to publishing platforms and popular business plugins and apps. The help desk software also features Android and iOS apps for mobility.
Show MoreOverview of Sellsy Helpdesk Benefits
- Give your ticketing system a personal touch by hiding the ticket I.D. from your customers with a personal email address
- Improve your support team performance by quickly assigning tickets, giving them access to client information, and allowing them to work collaboratively with exchanged notes to solve customer issues
- Give accurate and proactive feedback by integrating the help desk with Sellsy CRM and convert customer queries to sales opportunities
- Manage all support requests in one place, such as, email support, phone calls, bug reports, and API form
- Sellsy is an all-in-one solution for sales management. It offers CRM pipelines, Invoicing, Time tracking, Helpdesk, ERP, POS and other features.
- You can save time: the information is always there, where and when you need it. No need to copy and paste the same information in different software, and you always know where it is.
- You can save money: one account only for each user, and not several access.
- You can be efficient: Sellsy has been designed to be simple to set up and use.
Overview of Sellsy Helpdesk Features
- Personalized email address
- Quick ticket routing
- Direct access to client data
- Exchange notes
- Seamless integration with Sellsy CRM
- Integration with other Sellsy business modules
What Problems Will Sellsy Helpdesk Solve?
Finding the information when you need it
Mike receives a customer request using a usual help desk software. But, he doesn’t know who the client is. Then, Mike needs to check the CRM to see who is the contact, and what is his company. Finally, Mike needs to check his invoicing software to have the rest of the details regarding this client.
With Sellsy, when you receive a ticket with our help desk module, you can see all the information on the left of the ticket as Sellsy links the ticket to the right contact and company.
Unifying your different sales channels
Laura sells furniture both online and in her store. The main challenge here is to unify the information: what is the company’s turnover? Who are the clients? Do the clients of the store also shop online? What is the inventory?
Sellsy allows you to know right away the answer to all those different questions, giving you an accurate view of your business.
Running and billing your projects
Aimee needs to run a project for her company involving different parties: staff members, services providers, and the client. Sellsy will allow those different parties to access the parts of the project they need to work on and will help them in communicating. Aimee can keep track of the different deadlines, the project progress, as well as the cost associated with the project.
At the end, her manager, Ryan, will be able to know how much time has been spent and how profitable the project was. And the time spent can also be billed to the client in a few clicks.
Awards & Quality Certificates
Sellsy Helpdesk Position In Our Categories
Since businesses have distinctive business-related requirements, it is reasonable that they steer clear of getting an all-in-one, ”best” system. Be that as it may, it is almost impossible to find such application even among widely used software solutions. The best thing to do is to list the various key aspects which necessitate investigation such as major features, plans, technical skill competence of staff, business size, etc. Then, you should do your research systematically. Go over some Sellsy Helpdesk evaluations and explore each of the software products in your shortlist in detail. Such comprehensive research ensures you weed out mismatched applications and choose the one that includes all the benefits your business requires.
Position of Sellsy Helpdesk in our main categories:
TOP
100
Sellsy Helpdesk is one of the top 100 Help Desk Software products
If you are considering Sellsy Helpdesk it could also be beneficial to examine other subcategories of Help Desk Software collected in our database of B2B software reviews.
Every company has different requirements and requires a system that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can offer perfect features off-the-shelf. When you try to find a software product, first be sure what you need it for. Read some Sellsy Helpdesk Help Desk Software reviews and ask yourself do you want basic tools or do you need sophisticated functionality? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these questions to aid your search. There are multiple elements that you need to consider and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that provides all that you require to improve your firm efficiency and productivity.
How Much Does Sellsy Helpdesk Cost?
Sellsy Helpdesk Pricing Plans:
Free Trial
Sellsy subscriptions
$44.90 monthly
Staff
$10 per staff
Helpdesk management
$15 per month
CRM pipeline license
$10 per month/user
Purchases and margins
$15 per month
Expenses
$15 per month
Project management
$20 per month
Subscriptions management
$15 per month
Inventory management
$20 per month
Cash register license
$55 per month
Bill hours
$15 per month/user
What are Sellsy Helpdesk pricing details?
Sellsy Helpdesk Pricing Plans:
Free Trial
Sellsy subscriptions
$44.90 monthly
Staff
$10 per staff
Helpdesk management
$15 per month
CRM pipeline license
$10 per month/user
Purchases and margins
$15 per month
Expenses
$15 per month
Project management
$20 per month
Subscriptions management
$15 per month
Inventory management
$20 per month
Cash register license
$55 per month
Bill hours
$15 per month/user
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
Module subscriptions
- Helpdesk management ($15 per month)
- CRM pipeline license ($10 per month/user)
- Purchases and margins ($15 per month)
- Expenses ($15 per month)
- Project management ($20 per month)
- Subscriptions management ($15 per month)
- Inventory management ($20 per month)
- Cash register license ($55 per month)
- Bill hours ($15 per month/user)
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Help Desk Software it’s important not only to learn how professionals evaluate it in their reviews, but also to check if the real people and enterprises that use these solutions are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Sellsy Helpdesk reviews across a vast array of social media sites. The information is then featured in an easy to digest format showing how many customers had positive and negative experience with Sellsy Helpdesk. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Sellsy Helpdesk?
- Gmail
- Google Drive
- Google Apps
- Outlook
- Dropbox
- MailChimp
- Simple Mail
- PayPal
- Stripe
- Bluepaid
- WordPress
- Drupal
- MailJet
- Presta Shop
- Joomla!
- CRM
- Invoicing
- Teamwork
- Purchases
- Stocks
- Point-of-sale
- API to create the following:
- connector
- contact lists
- data analysis
- e-commerce
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